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“Very Nice Hotel Experience, no Complaints at all!”

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Four Points by Sheraton Ontario-Rancho Cucamonga
Ranked #5 of 10 Hotels in Rancho Cucamonga
Certificate of Excellence
Louisiana
Level 5 Contributor
80 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Very Nice Hotel Experience, no Complaints at all!”
Reviewed September 26, 2012

This hotel exceeded by expectations and was one of the best hotel stay's I have had in a while. The property is super clean, modern, fairly new, and the rooms are the same. Parking was very easy and close. Check in was average, but the rooms and property made this place above average. The rooms are very modern and extremely comfortable. The bath products are done in a dispenser and are upgraded. AC worked very well and the lighting, internet, outlets were above average. The pool and hot tub was great. I had no complaints at all during my stay. Also, I was granted a late checkout and the housekeeping staff never disturbed me after check out time-something very rare when you get a late checkout. I highly recommend this place and I will be back!

Room Tip: Every one is great!
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VPNor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott G, General Manager at Four Points by Sheraton Ontario-Rancho Cucamonga, responded to this review, November 28, 2012
What a great report to receive from a TripAdvisor senior contributor! Your comments are those that my team and I genuinely love to read and celebrate. Thank you very much for sharing your thoughts of the hotel with the entire TripAdvisor community. We sincerely hope to have you back in the near future and continue to exceed your expectations every time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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337 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • French first
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English first
Rancho cucamonga, CA
Level 6 Contributor
288 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed September 25, 2012 via mobile

So as far as Rancho goes, if you are here for business or something similar, this is a good hotel. It's not near any major tourist attractions but if you have business or family local and are visiting for that purpose, it is a great place to stay. Decent bar and the rooms are nice. It is right across the street from Victoria Garden, a major shopping center with several restaurants, bars and a movie theatre so you have something to do at night.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiffkat2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott G, General Manager at Four Points by Sheraton Ontario-Rancho Cucamonga, responded to this review, November 28, 2012
Hi Tiffkat2000,

As a TripAdvisor Top Contributor, you sure do know hotels. You're comments are very much appreciated. Thank you for taking the time to share them with us and the rest of the TA community. Indeed, we are the closest hotel to the premiere shopping mall in the area: Victoria Gardens Mall. As you know, there you can find all sorts of the best shops and restaurants in the Ontario/Rancho Cucamonga area including Toby Keith's I Love This Bar, Cheesecake Factory, Fleming's, and the Yard House just to name a few. Perhaps you'll stay with us again this holiday season for great food and great shopping experiences? Let us know!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Folsom, California
Level 4 Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 25, 2012

I was pleasantly surprised by this little gem in this the Ontario area of California. Tim at the front desk was fast and efficient. They had a two for one beer promotion that I used for Monday night football. The staff was very attentive and friendly. The room was spacious and clean. Free internet was a plus. All of the room amenities were in working order. The bed was comfortable.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott G, General Manager at Four Points by Sheraton Ontario-Rancho Cucamonga, responded to this review, November 28, 2012
Hi Barry P,

Thank you for your comments about our kind and attentive staff and your overall comfort here at the Four Points. Tim works very hard to earn positive feedback on the TA website. He and the rest of my team all take great pride when we see we've met or exceeded a guest's expectations. I am also glad you got join us for our Monday night football specials. We're now doing the same great deals for Thursday night football too! We hope to see you again soon. Go Broncos!
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Arizona
Level 6 Contributor
169 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed September 14, 2012 via mobile

This was my first stay at this hotel. It was quiet and clean. Just what I expect from an SPG property. There's an outdoor mall really close with many nice stores and restaurants. The service in the hotel restarunt was slow and disorganized. I would go elsewhere for meals.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Experiencedtrav07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott G, General Manager at Four Points by Sheraton Ontario-Rancho Cucamonga, responded to this review, September 24, 2012
Hi Experienced Traveler,

Thank you for taking the time to share you comments. We are happy to know we met your SPG expectations. Please know that we are continually making regular improvements to our restaurant and bar and your comments certainly help us do just that. We look forward to the opportunity to serve you again and win you over!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baldwin Park
Level 2 Contributor
6 reviews
6 hotel reviews
Reviewed September 4, 2012

So in the last 3 months I have spent at least half the summer here. The staff is extremely friendly and helpful. The rooms are always clean. I love the food here and the bar staff is great. I got the flu during one of my stays and each day Tim at the front desk asked how I was feeling. I found that to be extremely thoughtful. The evening "house man" always made sure I had any extras I requested promptly. I have become somewhat friends of many of the staff which makes it like a second home. Rooms are always clean and it's conveniently located near a 24 hr convenience store, nail shop, and several restaurants. Thank you to all the staff for being some of the friendliest and customer service oriented individuals.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DreaMarie81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego, ca
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 3, 2012 via mobile

Stayed 2days in this 3 star property and it didn't match the 2-1/2 star properties I've stayed at. No complimentary breakfast, pool was VERY cold-unable to use the pool. Overall it's an ok hotel but it's important for me to have the breakfast & 80-82 degree pool.

  • Stayed September 2012
    • Location
    • Cleanliness
Helpful?
Thank travlinbetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan Cosala, Mexico
Level 6 Contributor
252 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed August 10, 2012

I wanted to try this property out after having stayed at the Sheraton Ontario as it was offering a great weekend bargain rate. It's about 2 years old and everything is in very good repair. When I checked in, Juan and Kaci couldn't have been more welcoming and professional. Due to my SPG status, they upgraded me to a corner, 1-bedroom suite, which is extremely spacious and and has about 6 windows. The living area has a desk, 2 arm chairs, a sofa, a dining table, a flat-screen TV on the wall and cabinet with a fridge and microwave. The bedroom houses the bathroom, ample closet space another arm chair, TV and king-size bed. Great place to stay if you're in the area.

  • Stayed August 2012, traveled solo
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Musqat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott G, General Manager at Four Points by Sheraton Ontario-Rancho Cucamonga, responded to this review, August 20, 2012
Hi Musqat,

I'm delighted to hear your feedback on the hotel and the front desk associates! Way to go SPG for continuing to bring great benefits, great guests, and great hotels together! Thank you for your kind comments. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Ontario-Rancho Cucamonga

Property: Four Points by Sheraton Ontario-Rancho Cucamonga
Address: 11960 Foothill Blvd, Rancho Cucamonga, CA 91739-9370
Phone Number:
Location: United States > California > Rancho Cucamonga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Rancho Cucamonga
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton Ontario-Rancho Cucamonga 3.5*
Number of rooms: 118
Official Description (provided by the hotel):
Four Points by Sheraton Ontario Rancho Cucamonga. Close to Ontario Convention Center, Victoria Gardens, Auto Club Speedway, Hyundai Pavilion, Citizens Business Bank Arena, San Manuel Amphitheatre. ... more   less 
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Also Known As:
Four Points By Sheraton Ontario-Rancho Cucamonga Hotel Rancho Cucamonga
4 Points By Sheraton Ontario-Rancho Cucamonga
Four Points Rancho Cucamonga

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