This was my third time staying at the Aloft and my experience was horrible enough for me to rate it on Trip Advisor. The first two times I stayed it was decent. Great service, clean but basic room. Good enough for me to return. However, this time I was checked in by a young man who seemed to lack professionalism and showed no compassion whatsoever. When I think of Starwood I imagine classy and professional staff to go along with the ambience of the hotels, but Luke did not seem to be the "Starwood" type. From his tattoos to his attitude I did not feel comfortable at all. I felt like I was at a cheap motel. I would like to mention the two that recovered for the poor service I received in the begining...a great big thank you to Stephanie and Cynthia for their hospitality throughout the duration of my stay. I would like to return, but I don't feel as if its worth it anymore. For $100 I can just stay at another local hotel.
- Official Description (provided by the hotel):
- The Aloft Ontario-Rancho Cucamonga Hotel is located just minutes from the Ontario Airport. Enjoy our wireless internet, loft inspired rooms, and nearby shopping, baseball, Nascar, and so much more! ... more less
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- Also Known As:
- Aloft Ontario-Rancho Cucamonga Hotel Rancho Cucamonga
- Aloft Rancho Cucamonga