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“Great hotel...some issues with service personnel”

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Sacramento Marriott Rancho Cordova
Ranked #2 of 17 Hotels in Rancho Cordova
Certificate of Excellence
Missoula, Montana
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great hotel...some issues with service personnel”
Reviewed June 1, 2010

Positive with a few suggestions:

I stay regularly at this hotel and really appreciate their accommodations and the overall quality of the rooms themselves. The place is clean, quiet and staff is courteous (with a few exceptions listed below). Parking is nice. The pool is clean and surrounding area is well maintained. Housekeeping is prompt and flexible. Front desk and bell men rock and the 10th floor lounge is my piece of heaven sometimes!

Food Service:

The one and only restaurant in the facility is for the most part great. I have had a handful of their entrees and appetizers- but depending on the night, I get mixed results. The second to last time I ate there they were understaffed as someone didn't show up at 3oclock and there was no manager to be found. The mere fact that I overheard these discussions between employees is a negative for the Marriott. I only ordered a hummus plate and it came out promptly (usually takes 10-15 minutes) but was given to me with stale bread and no silverware. This is an easy example of what happens when the restaurant gets overwhelmed and I would hope that management is all over that - no sacrificing quality in the light of personnel shortage. (Bottom line: If they look busy, drive somewhere else. You will get better quality for your bucks)

Finally, the Starbucks there is painfully terrible. I am not even sure if this applies to the Marriott's overall service initiative but they need to take a close look at the quality of their coffee as well as a few staff members who are the rudest baristas I have even encountered. My coworkers and are convinced the coffee is watered down. I won't even stop by the counter if certain baristas are working because they are so unfriendly and do not know the difference between a cappuccino and latte. (Bottom line: if you drink specialty drinks or drip coffee, drive a few miles down Folsom Blvd to the much friendly, higher quality SB)

Stayed May 2010, traveled on business
Helpful?
Thank Martin1019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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463 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Sacramento
1 review
Reviewed March 9, 2010

A nice stay with good amenities included. Worth the price since the rooms were so clean and comfortable. Would definitely stay again.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alphanumeric67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, CA
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 18, 2010

We went for an in-city "vacation." The suite was nice and the staff very accommodating. I also recommend their in-house restaurant Formaggio.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chambord_Loire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mechanicsburg, Pennsylvania
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 31, 2009

We stayed at the Marriott Rancho Cordova for one week. The hotel was very clean and our room was comfortable. The hotel restaurant was very yummy- we ate breakfast there every morning and felt that the prices were reasonable too. The pool area was very nice and clean as well. We attended a family wedding reception in one of the hotel ball rooms- very nice! The location of the Marriott is very conviniently located, right off a major interstate. I would recommend this hotel to a friend or family member without hesitation. The only negative comment, if any, that I had was that our room faced the interstate and was a little noisy at times- but we were so tired at night, we fell fast asleep despite the noisy traffic.

  • Stayed May 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank curls41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
97 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed May 28, 2009

Overall ok. Good concierge lounge and nice rooms but the front desk staff are clueless.

  • Stayed February 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelsABunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLO CA
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 2, 2009

We thought this place was a great deal. Smoke free hotel and we did not smell any tobacco smoke which we hate. Was very clean and modern. They were going to install LCD flat screens for HD TV soon. Hotwire gave us the hotel for 97 dollars out the door.

Only bad thing is that sound proofing is a little weak. We heard another room's sneeze a little too clearly and if we hadn't had a baby sleeping with us we would have yelled "bless you" as a joke.

  • Stayed May 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SLOTRAV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level Contributor
96 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 14, 2009

We stayed here one night visiting relatives in Sacramento. Was quiet hotel in a decent location. Rooms were good size, clean, with those great beds.

  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveloverNj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sacramento Marriott Rancho Cordova

Property: Sacramento Marriott Rancho Cordova
Address: 11211 Point East Dr, Rancho Cordova, CA 95742-6239
Phone Number:
Location: United States > California > Rancho Cordova
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Rancho Cordova
#4 Business Hotel in Rancho Cordova
#6 Family Hotel in Rancho Cordova
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sacramento Marriott Rancho Cordova 3.5*
Number of rooms: 262
Official Description (provided by the hotel):
Welcome to the Sacramento Marriott Rancho Cordova Hotel, whether you are visiting on business or traveling for pleasure, our Rancho Cordova hotel is sure to exceed your expectations. Ideally located this Rancho Cordova hotel, is an elegant 4 Diamond property that offers a distraction-free suburban location. The State-of-the-art meeting space, elegant guest rooms, Starbucks and award winning restaurant - Formaggio- make the Sacramento Marriott Rancho Cordova hotel ideal for work or play. ... more   less 
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Also Known As:
Sacramento Marriott Rancho Cordova Hotel Rancho Cordova
Marriott Rancho Cordova
Rancho Cordova Marriott

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