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“A very good hotel! (a no bull review)”

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Best Western Poway/San Diego Hotel
Ranked #2 of 3 Hotels in Poway
Reviewed May 23, 2012

Don't you hate bleeding-heart reviews written by people with chips on their shoulders? This is not one of those reviews. I'm going to tell you how this hotel REALLY was (and using correct grammar and spelling, too)! And no, I do NOT work at the hotel.

My family and I enjoyed this hotel very much!

The Beds:
Very comfortable! You know how you go to hotels and your back hurts when you wake up? Not at this place! We woke up feeling refreshed, which is more than we can say about our bed at home, even.

Cleanliness/Appearance:
The hotel room was clean, and the grounds were well kept. The fixtures in the room were up-to-date and operational. The fridge, microwave and TV were all from this century as well. They even looked nice.

Bathrooms:
I have not seen many hotel bathrooms that looked this nice. The shower fixtures looked brand new, and were quite nice. Above all, they WORKED. I'm 6'1'', and I've seen shower heads that are not made for taller people. This one was perfect for me, no crouching. Water pressure and temperature were perfect. The only wanting item was a [very] low-flow toilet. Two flushes for a "twosie!"

Front Desk:
Very helpful, professional and conscientious. A class act!

Housekeeping:
Did great. Room tidied up and no items missing.

Area:
Poway is about 30 minutes from San Diego, and you'll save a ton of money staying at this place. You have easy access to the city and surrounding area. There are a lot of neat independent restaurants around the hotel too, if you're tired of McDonald's. The neighborhood appears to be safe.

Pool:
We did not use the pool because it was May and we didn't want Hypothermia. However, I glanced at the pool and it looked very clean and updated. There was a small hot tub that looked nice as well, and I did hear people enjoying it one evening.

Breakfast:
The daily breakfast was nice. Waffle iron, eggs, sausage, toast, fruit, yogurt, etc. Plenty of drink selection. We stayed three days, so on the last day I was growing a bit tired of the same spread every day, but at least this hotel didn't push out a few stale bagels and call it a 'breakfast.' This was very nice.

Also:
The hotel was undergoing renovation while we were there, right above our room as a matter of fact. The workers were very quiet and courteous to the guests. No banging or crazy noises at weird hours. The work was totally transparent.

I would totally recommend this hotel to anyone visiting San Diego (or even God-forsaken Los Angeles) who doesn't mind driving a bit. This was a very nice hotel that had their stuff together. There are hotels in San Diego charging much more and providing a lot less. Check this place out.

Room Tip: Ask for a room on the back end of the property, through the tunnel (yeah). The parking is a lot les...
See more room tips
  • Stayed: May 2012, traveled with family
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2  Thank Oklesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSD12, General Manager at Best Western Poway/San Diego Hotel, responded to this reviewResponded May 26, 2012

Dear Oklesh,
Thank you very much for the most wonderful review you have given us.
Most of all, thank you for taking a lot of time expressing the value of our service you recieved from us. Now a days, not a lot of people will spend the time to write and share their positive experience.
So The staff and I would like to thank you very much and hope to see you again soon.

Sincerely,
Imelda

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174 - 180 of 204 reviews

Reviewed May 15, 2012

We stayed two nights and only for sleeping. Bed is amazingly comfortable with nice pillows. Room had a musty smell that needed airing out each time we went in. Bathroom was very good size and very clean. Front desk people were friendly and helpful. Breakfast was typical and adequate to avoid having to stop in the morning and look for a place to eat. Scrambled eggs, sausage, waffles, husband said coffee was instant which he didn't care for. Yogurt, cereal, juice - all typical OK fare. Room was decent size. Much of the facility is being renovated so don't know what it will be like then. We needed a clean place to sleep for two nights with breakfast if we wanted it. Didn't check out the pool. . Had to keep windows closed as street is noisy but rooms in the back were not available to avoid the noise. With windows closed, no problem. All in all OK for what we wanted.

Room Tip: Rooms in back, when renovated, will allow windows to be left open for ventilation.
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  • Stayed: May 2012, traveled with family
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Thank imtonif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSD12, General Manager at Best Western Poway/San Diego Hotel, responded to this reviewResponded May 26, 2012

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 858-748-6320

Thank You,
Imelda

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Reviewed March 17, 2012

From reading the previous reviews, I expected this Best Western to be awesome. In reality, is was just average. I must say that the service was above-average and the women at the front desk were all very pleasant.
However, the facility is antiquated and there was a musky smell in my room and in the lobbby. The breafst was sub-par for a Best Western as the eggs were the powdered- kind and the sausages were disgusting (fatty and oily). The best part of breakfast was the freshly made waffle.
If you choose to stay here, I would suggest requesting a room in the back, not facing the front as it was very noisy.

Room Tip: Request a room in the back of the hotel facing away from the main road
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  • Stayed: March 2012, traveled solo
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1  Thank DENIZ A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSD12, General Manager at Best Western Poway/San Diego Hotel, responded to this reviewResponded March 18, 2012

Thank you very much for writing the review. To hear about your unpleasant stay is very upsetting to us. Sorry that you were not happy with our breakfast. Our eggs are not powdered. I'ts frozen pre- scrambled eggs. As far as the suasages, they are not low calorie breakfast items . We are sorry that you found them fatty. Majority of our guest enjoyed our breakfast because for such a small property we offer a full breakfast with out charge.


We thank you very much for your opinion.

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Reviewed February 18, 2012

I stayed at this hotel a while back, coming to Poway on holiday from Australia. I plan on coming back next year and chose to stay at this hotel again. it was clean, the staff were fantastic, and were a great help when we changed our reservations over christmas time. This hotel is only a short walk to grocery stores and some fast food stores making it in a very convenient location. Cannot wait to come back. No problems and no faults!

  • Stayed: January 2012
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Thank jessieleigh90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSD12, General Manager at Best Western Poway/San Diego Hotel, responded to this reviewResponded February 26, 2012

Thank you very much for a nice review regarding your stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guest in the future. Hope to see you again soon.

Thank you,
Imelda

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2012

A moderately-priced well-maintained motel in a good area and staffed by people who enjoy taking care of their guests. My grandson and I had the worst room in the motel (upstairs and close to the road) but we have no complaints. There's not much traffic until 7 a.m. and who can sleep after that anyway?

  • Stayed: January 2012, traveled with family
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Thank oldcartours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSD12, General Manager at Best Western Poway/San Diego Hotel, responded to this reviewResponded February 17, 2012

Thank you very much for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback.
By telling us what you liked about our your stay and how we can improve,you are helping us deliver a superior experience for you and other guest in the future.
Hope you come back soon.

Sincerely,
Imelda Horning
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2012

We have stayed at this motel once or twice each year for nine years, each time for 10 – 14 days. We travel quite extensively and have stayed at quite a few Best Westerns. It compares favorably with others we’ve stayed at. The continental breakfast has a wide variety of foods and a good number of tables. The beds have been comfortable, the rooms clean, with a refrigerator, microwave, and safe ($1 charge per day). Unlike some BWs, this motel has coin operated washing machines and dryers. Staff is pleasant, efficient, addresses problems that occasionally occur, and is eager to please clients. Value for the money is good. Our stay this time, as in the past, was pleasant. We prefer rooms on the back side of the motel, away from traffic

  • Stayed: December 2011, traveled as a couple
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1  Thank oldbrdrz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSD12, General Manager at Best Western Poway/San Diego Hotel, responded to this reviewResponded February 17, 2012

Thank you very much for the nice review. I am very happy that you are one of our repeat customer.
My staff and I are very happy to read your feedback and we thank you for recognizing our effort.
We appreciate your loyalty to our brand.Hope to see you again soon.

Sincerely,
Imelda Horning
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2011

We were delighted to find this hotel a couple of miles from our friends' house while visiting. We spent one night. At check-in, the manager was very friendly and helpful, even offering to look up local stores for us on the internet. Our room was very nice and clean, including the bathroom and shower. We had a refrigerator, microwave, coffee maker and safe. One of the nicest touches, which we had never seen before, was that the hair dryer in the bathroom had a built-in night light on the bottom of it! No stumbling around in the dark! The drapes were heavy enough to make the room dark in the daytime. Wi-Fi was included and worked great, with several different routers available to connect to. The included breakfast had hard boiled eggs, sausage links, muffins, waffles, 3 kinds of cold cereal, whole AND 2% milk, several types of bread/English muffins, coffee, decaf, juice, etc. We will definitely stay there again whenever visiting our friends in Poway!

Room Tip: Rooms in the back are quieter.
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  • Stayed: December 2011, traveled with friends
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Thank TerryTimes2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Poway/San Diego Hotel

Address: 13845 Poway Rd, Poway, CA 92064-4805
Phone Number:
Location: United States > California > Poway
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Poway
Price Range: $84 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Poway/San Diego Hotel 2.5*
Number of rooms: 43
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Also Known As:
Best Western Country Hotel
Poway Best Western
Poway Country Inn
Best Western Poway
Country Inn Poway

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