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“Handy stopover on a road trip” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Porterville

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Holiday Inn Express Hotel & Suites Porterville
Ranked #1 of 5 Hotels in Porterville
Certificate of Excellence
London, United Kingdom
Level Contributor
97 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Handy stopover on a road trip”
4 of 5 stars Reviewed July 15, 2014

Even though holiday inns are 'cookie cutter' hotels this one stood out a little. Not only was it great value for money it was also well positioned, modern, had good facilities and great staff.

With eateries nearby too it makes a great layover spot if you're doing a California road trip.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank EmAitchKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEXPorterville, Guest Services Manager at Holiday Inn Express Hotel & Suites Porterville, responded to this review, July 16, 2014
Guest EmAitchKay, We are so glad to hear that our hotel stood out to you. We hope that you will continue to stay at our hotel when you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

94 reviews from our community

Traveler rating
    47
    38
    6
    0
    3
See reviews for
26
28
3
21
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Mobile, Alabama
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 6, 2014 via mobile

The hotel staff is nice, and the breakfast selection is great. However, the king mattress is by far the worst bed I have ever slept in. I travel almost ever week, and I have yet to encounter a mattress this uncomfortable. My back is aching because it feels like I am sleeping on a concrete slab.

Stayed May 2014, traveled on business
Helpful?
Thank Amanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEXPorterville, Guest Services Manager at Holiday Inn Express Hotel & Suites Porterville, responded to this review, May 10, 2014
Guest Amanda B, We are glad you were able to enjoy the niceness of our staff as well as the breakfast. We do send our apologies for the discomfort of the mattress that you experienced during your week stay. As long as conditions permit us to, we are always willing to accommodate the guest such as moving them to another room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. George, Utah
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 21, 2014

Its a shame you have to warn others about hotels making money by making reasons to charge them.
I had stayed 2 separate nights, but before telling me they charged me $250 for a smoking fee the night before (which we hadn't!) they gladly checked me in for another night AND DID IT AGAIN! Claiming they had to change curtains and clean carpets?? I said is this a joke where is the proof? Instead the manager had to call me back (because the front desk is untrained in handling situations..) Only to find out the Indian owner only knows how to tell me about taking him to the credit card company if I want my money back... Don't get me wrong, clean place and all BUT DONT GET SCAMMED! They have no obligation to give you a reason or money back...

Stayed April 2014, traveled on business
Helpful?
4 Thank Trey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEXPorterville, General Manager at Holiday Inn Express Hotel & Suites Porterville, responded to this review, April 25, 2014
Dear Guest, We are sorry that you do not agree with the way this situation was handled by us here at the hotel. Upon check-out we did find that smoking did occur in both rooms on both nights that you and your guest stayed with us. We do stand by our NON-SMOKING policy, hence we had to charge our $250 cleaning fees per room as we did utilize the funds to professionally clean the carpet, take curtains to dry cleaners, deep clean the room and above all we could not rent the rooms for 2 nights resulting in lost revenue for us. At the time of check in we do ask the guest to acknowledge the policy by getting the guest's initials which we did get it from you too. We do respect our customers expectations of our hotel being a NON-SMOKING hotel and we guarantee the same.
thank you,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxnard, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 19, 2014 via mobile

We had a nice stay here, clean hotel, great customer service, comfortable bed! Decent continental breakfast. Has a pool and a Hot tub which was very hot! Stayed in King Suite, roomy, kids slept on Sofa bed. Free daily paper and HBO is included

Stayed April 2014
Helpful?
1 Thank Benjamin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEXPorterville, Guest Services Manager at Holiday Inn Express Hotel & Suites Porterville, responded to this review, April 22, 2014
Guest Benjamin L,
Thank you for such a wonderful review and for taking the time out of your day to let us know you enjoyed your stay. We are so glad to hear that you were able to enjoy a handful of the amenities that we offer. We look forward to having you and your family stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 16, 2014

Didn't have much contact with staff, except when he never called when the room was ready....but he did get a bit busy, since he was the only clerk. Breakfast was so so, the usual. The pool was VERY clean, but a little small. I would definitely stay there again!

Room Tip: 1st floor was easy access.
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank DeluxeBike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEXPorterville, Guest Services Manager at Holiday Inn Express Hotel & Suites Porterville, responded to this review, April 18, 2014
Guest DeluxeBike,
We are glad to hear you enjoyed your stay with us. We are sorry for the few items that didn't quit live up to your expectations. We will be discussing the phone call issue will all of our front desk staff. We look forward to your future stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bakersfield, California
Level Contributor
123 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed April 9, 2014

Enjoyed our stay here with a group of ladies while in the area at a conference. Everything was clean and all our needs were met. THe beds are a bit hard, a fact we all agreed upon. Breakfast was the usual fair and kept well stocked. Was surprised at the need to show our room key cover in the breakfast room there must be a better way for them to filter out the free loaders.

  • Stayed March 2014, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Karla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEXPorterville, Guest Services Manager at Holiday Inn Express Hotel & Suites Porterville, responded to this review, April 17, 2014
Guest Minomaz,
Thank you for you review. We are glad to hear that you enjoyed your stay with us. We also thank you for your opinion in regards to the presenting the key holder at breakfast.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 21, 2013

A nice hotel with helpful staff . It has a complementary (although) basic breakfast. Nice pool that was great to have a swim in after a day of sightseeing. Well priced. It is a hike to Sequoia (an hour to the gate then another hour up the hill) but we couldn't find anywhere closer. All in all very happy with the hotel.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Siena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEXPorterville, Guest Services Manager at Holiday Inn Express Hotel & Suites Porterville, responded to this review, October 22, 2013
Guest Siena,
Thank you for the great review. We are so glad you enjoyed your stay with us. It is always our top priority to make our guest feel welcomed and be as helpful as we can. We look forward to future visits. Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Porterville

Property: Holiday Inn Express Hotel & Suites Porterville
Address: 840 S Jaye St, Porterville, CA 93257-5914
Phone Number:
Location: United States > California > Porterville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Porterville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Porterville 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in Porterville, CA. A warm and friendly staff awaits you at the Holiday Inn Express Hotel & Suites in Porterville, California. We are minutes away from Lake Success and Eagle Mountain Casino. Our prime location will put you with in minutes of famous attractions such as the Sequoia National Forest, Kings Canyon National Park and California Hot Springs. Enjoy a unique breakfast experience at our new Express Start breakfast bar, served every morning, complete with our Signature Cinnamon Rolls. Hotel features include: an outdoor pool and Jacuzzi, business center, fitness center, complimentary high-speed Internet access throughout the entire hotel. All of our spacious guest rooms have 32' flat screen TVs, ultra comfy pillow top mattresses, convenient desk space, microwaves and refrigerators. Visit Porterville, CA and Stay Smart at The Holiday Inn Express Hotel & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Porterville
Holiday Inn Porterville
Porterville Holiday Inn
Holiday Inn Express Porterville

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