Where do I begin, it was so bad! I guess at the beginning. We were in town for a wedding, and we experienced the same incidences in all four rooms I went into, as the entire bridal party was booked at the "hotel". Here goes...
At check in there was a $100 deposit on top of our $98 room. The hotel is run down and very 80s. The wallpaper is peeling, the bed skirts were stained. The ceiling in the rooms on the top floor was stained from possible roof damage. The girl at check in was snotty. She did not have a name tag, but was very condescending to us. Our name was incorrect on our reservation, as were several names in the wedding party, and it took a very long time to get checked it anyway. I had to get ready for the wedding in a hot room. It took FOREVER to cool down the room. The bride and groom had to sleep in a hot room though; their room NEVER cooled down. Thank goodness it cooled down by the time we returned from the wedding, but then the ice was gone. The ice makers were all broken, except for the one on the second floor. The hotel was completely booked and the ice ran out early with 129 rooms.
Went to the pool through the workout room. Air conditioning is a problem throughout. The door to the workout room was open so the 100 degree heat was where you would work out. Not pleasant. The pool was refreshing, but needs a new coat of plaster badly, as spots were peeling, and there was a black moldy looking stain on one wall. Scary. The spa had black spots all over it, and the plaster was peeling. There was no shade, no umbrellas, NO TOWELS ! I had to find housekeeping for pool towels. I wanted a shower very badly after swimming with the black spot.
If you wanted to use the tub, you are out of luck since there is no switch to move the water to come our of the faucet. The shower head was clogged and barely spit out water. There was a rusty piece of metal where you would connect the clothesline in the shower.
When calling to the front desk, or other rooms, there is a constant ringing/busy signal in the background of the phone. The TV has a high pitched tone on all channels above 30.
There was no room service menu, so I assume no room service? The continental breakfast was literally blueberry muffins, cereal, and bagels WITH NO CREAM CHEESE! Really?!
I see on Yelp that the Hyatt bought this property after it went bankrupt. I would not return unless I saw a Hyatt sign on the front. No way!
- Official Description (provided by the hotel):
- This deluxe full-service hotel features a fine dining restaurant & lounge with a view of the San Gabriel Mountains and valley. Each guestroom is fully equipped with a microwave, refrigerator, coffee maker, wet bar, ironing unit, three televisions, first-run movies and entertainment and four telephones with two separate lines including data port and hold feature. Free amenities include full breakfast, high speed internet access, fresh coffee, fruit and popcorn in the lobby, local calls, USA Today newspaper and Ontario Airport shuttle. ... more less
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- Also Known As:
- Shilo Inn Pomona
- Pomona Shilo Inn