I purposely went after this hotel on Priceline with the best of expectations. The property has great tripadvisor reviews and I very must trust this site but it went WRONG...
I travel a lot for work/pleasure. I planned on being in the IE area and figured I would forgo the morning traffic and treat myself to a quiet night away from people I live with. The plan was to get some work done/watch a movie. The good first: The rooms are VERY nice Suites. Not huge but very comfy. I was very excited when I walked it..Classy and not Kitchy which I love. If I was going to the Fair for Fun it would be great since they have a very pretty park nearby. Parking is a Little Far if the lot is full but it was a very quiet/slow when I checked in this afternoon.
The BAD: NO INTERNET. What type of 3.5 star hotel has screwed up Internet in an obviously industrial business area. I was willing to pay the 10 bucks for Internet and 99.9% of the time I travel I can get a signal at most reputable hotels. The only other time was a Woodland hills Comfort Inn but they said it was the room placement. This Sheraton uses a wireless company EthosStream so basically if you have an issue you have to call them to get help. The Sheraton Staff is Incredibly flippant /clueless about it. You can tell they don't care like it is "EthosSteams" problem. The hotel does have a Link center but they only give you 2 min and 45 seconds a day free...What about people who ACTUALLY work from their computer? You can hear people checking their Mail in the Lobby as the Volume was super loud "You Got Mail" kept chiming as I checked out after the following fiasco
Ok so, being optimistic I called the EthosStream people after trying for 15 to get the compouter working.I tried all the TROUBLESHOOTING issues the leave in the room to "help". Then I was on the phone with EHTOS trying to figure out why I could connect to their system but their system couldn't connect me to the Internet. They BASICALLY said IT WAS NOT MY COMPUTER as they tried all these different things.
A guy, a wait, a supervisor...more stuff to try. I was trying to be positive. Finally after 40 minutes the tech support tells me...oh I can do this to unlock your computer so it can be used but I have to call the SHERATON to have them CHARGE you for the INTERNET...I said yes..He got me to Google. I was willing to stay but I was annoyed....40 minutes and still trying to charge me..tacky
5 minutes later NO website was working then Yahoo is taking 10 minutes to load. I called Ethos back, told them to cancel the $10 charge immediately. At that point I HAD to check out. I had work to do and had almost wasted an hour and a half . I couldn't lose more time hanging out at that hotel. I'd rather go give $40-$50 to get a Ontario Airport hotel that actually could cater to a business person...
When I checked out ( I had been there 2.5 hours) I explained why and just sorta got an oh well shrug from the ladies at the desk ..I wasn't looking for anything free but it would of been cool if they had compd my $5 tv show I watched.
If you have business work or a computer necessity dont go to this hotel. I know I was out my 70 bucks...and very dissapointed.
- Official Description (provided by the hotel):
- The Sheraton Fairplex Hotel & Conference Center is ideally located in a park-like setting near the 10, 210 and 57 freeways in Pomona, CA. Just a few short miles from the LA/Ontario International Airport, our Pomona hotel offers easy access to all of the Southern California excitement in Los Angeles, San Bernardino and Orange Counties. This convenient location provides a perfect setting for family vacations to Southern California or company meetings and retreats. Enjoy our state of the art fitness center or additional benefits and amenities when you book a Club Level room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Hotwire, Priceline, Cancelon, getaroom.com and HotelQuickly so you can book your Sheraton Fairplex Hotel & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Suites Fairplex Hotel Pomona
- Sheraton Hotel Pomona
- Sheraton Pomona
- Pomona Sheraton