I booked for 2 nights, on the second day I came back from work to find that not only do they not make the beds or freshen the towels, my bed was messed up - and I thought that was odd. Went to the lobby to hear a woman yelling about bugs so when I got back to my room it clicked, "they must be searching rooms in the area, I must be ok if they checked it" so i went to make the bed, noticing that they had tucked the bedskirt in - because clearly they had lifted the mattress.
I pull out a fold of the bedskirt and immediately saw three bugs scatter out, then upon lifting the mattress saw dozens of bugs, INFESTED. Now, I understand bed bugs happen, it's gross they should move me but the SHEAR NEGLIGENCE of checking the room then letting me figure it out for myself that there was an infestation was UNACCEPTABLE. I was not only charged for the second night that I didn't stay, I tried to get a refund (not on the first night mind you, the one that I SLEPT in that infested room) and they claim, "we don't know what you're talking about". The best part is that we showed the front desk photographs of the bugs and each filled out claim reports on what had happened and yet they INSIST that this never happened?
I think this place ought to be shut down for the negligence of their guests. This was absolutely horrible.
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
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- Also Known As:
- Extended Stay Deluxe Pleasanton Hotel Pleasanton
- Extended Stay America Pleasanton
- Extended Stay Pleasanton
- Pleasanton Extended Stay