I selected this hotel on the basis of the manager having taken the time to answer each negative comment, and promise change. Well, she was replaced, and I found an interim manager in residence.
The worn look of the rooms has been documented in past ratings. The furniture looked like it was from a second hand store. They evidently have not been restored to acceptable condition for the price charged. The food at the breakfast buffet, not up to par with even a Best Western Plus. One previous complaint was only one waffle maker for the food service. The first day we tried their breakfast, there was only one waffle maker and people were lined up waiting. So much for the promised change. However, the next day, another unit was brought out..
All of our previous experiences with Residence Inns have been positive. This was our first, and last experience with this location. We also did not realize that their trade mark fireplaces were not in all rooms, and sorely missed that part of the Residence experience. I had seen them in the the picture on their home page.
Another reviewer mentioned the pool and it not being well used. That's because it's between buildings and does not get that much sun. I never saw anyone even near the pool.
My son and daughter-in-law, also staying in the same building, had similar experiences with their accommodations. He had to redo his key card every time we returned, as entrance to our building required a valid card. This meant a trip to the main building.
This was/is not a worthy hotel.
However, the one thing that stood out in a positive way was the staff. They were all friendly and tried to resolve problems within their ability.
- Official Description (provided by the hotel):
- The modern Residence Inn Pleasanton Hotel is unique for the Tri-Valley area, blending stylish luxuries like granite countertops & 37 inch HD plasma TVs with the comfort you expect from the hotel that perfected the extended stay. Residence Inn by Marriott Pleasanton is walking distance to Stoneridge Mall and BART. Just a short drive to Hacienda Business Park . Adjacent to I-580 & I-680, we're the perfect base for excursions to popular Livermore Valley Wineries, Camp Parks Reserve, and Alameda County Fairgrounds. Do not leave any of the family behind as we are a pet-friendly hotel. In your urban designed suite, relax in separate living & sleeping areas or cook a meal in the fully equipped kitchen. For work, a large desk with complimentary high-speed internet is standard. Start your day with our complimentary full hot breakfast buffet served daily, & evening Social Hour (Monday through Wednesday) to provide you a light meal with beer, wine and soda. We also host a weekly BBQ. ... more less
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- Also Known As:
- Residence Inn Pleasanton Hotel Pleasanton
- Pleasanton Residence Inn