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“ok hotel but needs some improvement.” 3 of 5 bubbles
Review of Residence Inn Pleasanton

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Residence Inn Pleasanton
Ranked #5 of 14 Hotels in Pleasanton
Certificate of Excellence
San Diego, California
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“ok hotel but needs some improvement.”
3 of 5 bubbles Reviewed June 30, 2013

I am writing this to communicate with the hotel manager about a couple of issues. Overall this is a fairly typical Residence Inn. Our room no 235 was nice enough but when we tried to make ice from the fridge it did not work. Because every room has a fridge they do not have ice machines in the buildings. I called the front desk and they implied the icemaker was just slow. They offered to give us ice from the kitchen so we had to take a pot down to get ice. On the way down I passed another person bringing a pot of ice from the kitchen. Hmmm! Anway for the 2 days we were there the fridge did not make any ice so it needs to be fixed.

My second comment is regarding the breakfast which as others have written is fairly typical of this genre of hotels.I would recommend that you get another waffle maker because one is not enough when it takes 4-5 minutes to do a cycle and you have six people lining up to get a waffle. Most of the other hotel brands I stayed with have 2 waffle makers.

  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank BigMac26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Residence_Inn, General Manager at Residence Inn Pleasanton, responded to this review, July 11, 2013
Dear BigMac26,

Thank you for taking the time to complete a review and offer feedback on your recent stay. I do apologize for the issue you encountered due to our freezer not making ice. I have shared your comments with our maintenance team and we are working to ensure all ice makers are working properly. We are in the process of completing a kitchen and Gatehouse project and will explore the addition of another waffle maker to our breakfast presentation. I do appreciate your input and thank you for being our guest. Should you have additional comments you would like to share, please feel free to contact me directly.

Sincerely,

Debbie Gudmundson, General Manager
Residence Inn by Marriott-Pleasanton, Ca
d.gudmundson@pleasantonri.com email
925-227-0500 x535 phone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
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    31
    10
    9
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92
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Peoria, Arizona
Level Contributor
5 reviews
5 of 5 bubbles Reviewed June 25, 2013

When we travel, we have 3 generations of family. Mom, Dad, 2 kids, and Grandma. We also have a service dog. So, we are not going to fit in a standard hotel room.
This was our third stay in a Residence Inn. We have also stayed in Livermore, CA and Tuscon, AZ. So, for this stay, we went looking for another Residence Inn.
We were again very happy. The two-bedroom units are perfect for our family. Mom and Dad get a bedroom to themselves, the kids share a room, and Grandma was comfortable on the couch (she prefers to leave it as a couch, not a sofa bed). As a bonus, the two-bedroom unit also has TWO bathrooms. What a plus when traveling with a larger family. All at less than the cost of most standard hotel rooms.
The kitchenette was wonderful. We were able to have some meals in our room. Everything we needed was provided. The breakfast was a fairly standard hotel free breakfast. It was good for Grandma and the kids. I struggled to find much since I am on a gluten-free breakfast. But, with the kitchenette, I was able to make meals for myself.
We did have one or two small maintenance issues, but a phone call to the front desk got them resolved very quickly.
I even needed to do laundry during our stay, and I appreciated having guest laundry facilities on site.
My only complaint was that the last night of our stay, the wifi went out for about 12 hours or more. Luckily, it was after my husband had finished his work for the day. If he had still needed to work, we would have needed to go somewhere else to find internet access. I did not take away from the rating for this because the staff was very apologetic and had AT&T out late at night trying to fix the problem.

Stayed June 2013, traveled with family
Helpful?
Thank Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Residence_Inn, General Manager at Residence Inn Pleasanton, responded to this review, June 27, 2013
Dear Ann L,

Thank you very much for your review and for being our guest! We are pleased you enjoyed the room to spread out in one of our two bedroom suites during your stay. I am happy the kitchen helped your family enjoy your visit. I do apologize for any problems you encountered including our internet being down during your stay, and appreciate your understanding that we were doing all we could to get it restored as quickly as possible. We hope if your plans bring you back to the Pleasanton area in the future that you will choose our hotel again.

Sincerely,
Debbie Gudmundson
General Manager-Residence Inn by Marriott Pleasanton, Ca
925-227-0500 x535 phone
d.gudmundson@pleasantonri.com email
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed June 19, 2013

This hotel is in a great location, easy access to two major freeways, big shopping mall, places to eat etc. The studio room was a nice size, with interesting furniture and decor. It had a fully equipped kitchen, full size refrigerator, microwave, dishwasher etc. The queen size bed was comfortable with good linens. The free wi-fi and breakfast provide good value for money.

Unfortunately, I cannot recommend this hotel for a few reasons:

1) The front desk staff for check in was extremely slow, confusing and basically rude.

2) The building at the back does not have good access from the outside. I never did find the
elevators to the second floor. Maybe they were at one end if they existed at all.

3) The room is great if you only need one bed. But if you need another place for someone to
sleep, the sofa bed is pretty bad, sagging in the middle and the mattress leaves a LOT to be
desired. Plus no mattress pad or extra pillows were provided. This was true in both rooms
that we used during my stay. It was a miserable night. (One room a studio and the other a
one bedroom suite.)

Room Tip: Ask for a room in the front building.
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank penguin3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Residence_Inn, General Manager at Residence Inn Pleasanton, responded to this review, June 21, 2013
Dear penguin3,

Thank you very much for your feedback and I am happy to hear you enjoyed our location, suite amenities, complimentary breakfast and WIFI. I do apologize for the negative interaction you experienced with our front office staff. I will share your comments and we will do our best to ensure our team is much more attentive and efficient. One of our buildings does not have an elevator, but the other two buildings on our property do. We do have items on request if a bed is not as comfortable as you like or if you need additional pillows. We are committed to continuous improvement and if you are interested in sharing more details of your experience, please contact me directly. Thank you for being our guest!

Sincerely,
Debbie Gudmundson, General Manager
Residence Inn by Marriott-Pleasanton, Ca
d.gudmundson@pleasantonri.com email
925-227-0500 extension 535
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 4, 2013

This is what you would expect from most Residence Inn's - with free WiFi and breakfast. The workout room is nice as well (located in the main building if you want to request a room there for easier access). The pool is outside, along with a tennis court and nice gas barbeque grill area for customers to use. What I loved the most was the location - close to shopping, restaurants and businesses. I was there for business travel and was less than two minutes from the office. The mall is nice - with many good restaurants. The bedroom was updated with a large bathroom and comfortable bed and sofa. The only downside was that my TV didn't work in the room. I called about it around 3:00 p.m. and never got a call back. I called a second time and the maintenance crew had left for the day at that point. I wasn't too disappointed because I had work to do and could focus more. They did offer to switch my room but I was settled in and okay with it. The rest of the staff was great!

Room Tip: The workout room is in the main building if you want to request a room there. That is also where th...
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hulagirl90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Residence_Inn, General Manager at Residence Inn Pleasanton, responded to this review, June 5, 2013
Dear hulagirl90,

Thank you very much for your review and feed back. I am thrilled you enjoyed our suites, complimentary breakfast and WIFI, as well as our convenient location to shopping and all the great things to do in our area. I apologize your TV did not work and was not attended to when you reported it. I will work with our maintenance and front desk team to ensure this does not happen to a future guest. We appreciate your business and hope you will choose us again if your travels bring to back to the Pleasanton area in the future.
Best Regards,
Debbie Gudmundson, General Manager
Residence Inn by Marriott-Pleasanton, Ca
d.gudmundson@pleasantonri.com email
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Londonderry, New Hampshire
Level Contributor
75 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed April 7, 2013

Typical room and grounds. Easy to find and good home base for a vacation in the Bay area. Free WiFi is a plus. One bedroom unit with kitchen good size and worth the few extra dollars over a basic hotel room when traveling for more than a night away.

Room Tip: When choosing rooms - be aware of freeway side if road noice bother you.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank susan-lincoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Residence_Inn, General Manager at Residence Inn Pleasanton, responded to this review, April 9, 2013
Dear susan-lincoln,

Thank you for being our guest and I am pleased to hear you enjoyed our spacious suites and complimentary WIFI. Please consider our hotel for future stays should your travel plans include a trip back to the Pleasanton area.

Sincerely,
Debbie Gudmundson, General Manager
Residence Inn by Marriott-Pleasanton, Ca
d.gudmundson@pleasantonri.com email
925-227-0500 x535 phone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, CA
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed March 31, 2013

Enjoyed our stay at Residence Inn. Location is great, very close to the mall and major freeways. Breakfast includes a great selection and they also offer hospitality hour Mon-Thu. Room is quite big and includes all necessities to eat in. Free WiFi is available and the speed is good. Room included a pull out which worked out well for my little one. Room was very spacious.

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jezebel9bce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Residence_Inn, General Manager at Residence Inn Pleasanton, responded to this review, April 1, 2013
Dear jezebel9bce,

Thank you for your comments and I am thrilled you enjoyed your stay. I am pleased to hear how you enjoyed our spacious suites, complimentary daily breakfast and weekday social hour meal events, as well as our complimentary high speed internet access. The Pleasanton area has so much to offer including shopping at nearby Stoneridge Mall, we hope you choose us again on a future stay. We appreciate your business and thank you for being our guest!

Sincerely,

Debbie Gudmundson, General Manager
Residence Inn by Marriott-Pleasanton, Ca
d.gudmundson@pleasantonri.com email
925-227-0500 x535 phone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, California
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed March 30, 2013

The Residence Inn in Pleasanton, CA not only has a nice location convenient to the San Francisco Bay Area, but it provides a nice value as well. Primarily a business hotel, the property frequently offers discounted week-end rates for stays covering Thursday-Sunday. As with all Residence Inns, the suites are large, with kitchens, (some) fireplaces, and include full buffet breakfast each morning.

The location is right off the I-580 freeway, but nice and quiet. The Stoneridge mall is within walking distance and features a wider variety of shopping and dining, including P.F. Chang and The Cheesecake Factory.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TDCullison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Residence_Inn, General Manager at Residence Inn Pleasanton, responded to this review, April 1, 2013
Dear TDCullison,

Thank you for your kind review and for being our guest. I am pleased to hear that you enjoyed your suite with kitchen, the complimentary daily breakfast and our convenient location. We appreciate your business and look forward to the opportunity to welcome you back should your travels bring you back to the Pleasanton area in the future.

Best regards,
Debbie Gudmundson, General Manager
Residence Inn by Marriott-Pleasanton, Ca
d.gudmundson@pleasantonri.com email
925-227-0500 x535 phone
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Pleasanton

Property: Residence Inn Pleasanton
Address: 11920 Dublin Canyon Rd, Pleasanton, CA 94588-2818
Phone Number:
Location: United States > California > Pleasanton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Pleasanton
#4 Business Hotel in Pleasanton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Pleasanton 3*
Number of rooms: 135
Official Description (provided by the hotel):
The modern Residence Inn Pleasanton Hotel is unique for the Tri-Valley area, blending stylish luxuries like granite countertops & 37 inch HD plasma TVs with the comfort you expect from the hotel that perfected the extended stay. Residence Inn by Marriott Pleasanton is walking distance to Stoneridge Mall and BART. Just a short drive to Hacienda Business Park . Adjacent to I-580 & I-680, we're the perfect base for excursions to popular Livermore Valley Wineries, Camp Parks Reserve, and Alameda County Fairgrounds. Do not leave any of the family behind as we are a pet-friendly hotel. In your urban designed suite, relax in separate living & sleeping areas or cook a meal in the fully equipped kitchen. For work, a large desk with complimentary high-speed internet is standard. Start your day with our complimentary full hot breakfast buffet served daily, & evening Social Hour (Monday through Wednesday) to provide you a light meal with beer, wine and soda. We also host a weekly BBQ. ... more   less 
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Also Known As:
Residence Inn Pleasanton Hotel Pleasanton
Pleasanton Residence Inn

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