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Best Western Plus Pleasanton Inn
Ranked #5 of 14 Hotels in Pleasanton
Reviewed September 24, 2013

Several resturants to choose from all in walking distance. great place and great location the customer service was great allowed early checkin very friendly. Enjoyed my stay very quiet rooms was very clean and neat. I definitely will lodge here again

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Diane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasantoninn, Manager at Best Western Plus Pleasanton Inn, responded to this reviewResponded October 23, 2013

Dear Diane,


Thank you for your positive feedback. Reviews such as yours provide our staff inspiration to provide the same experience to every guest that stays with us at the Best Western Plus Pleasanton Inn. We are happy to hear that you found the hotel and room to be to your liking. We look forward to having you stay with us in the future.
Best Regards
Tim Simpson

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243 - 249 of 300 reviews

Reviewed September 20, 2013

I usually book at Best Western because of it's consistent quality. This one was a bit hard to get to and sits right beside highway 580, but don't be concerned about noise. It was very quiet and the room was very comfortable. Nearby restaurants vary in cuisine but cover all ranges and they are within easy walking distance of the hotel. Best Western is reasonably priced and offers consistent quality.

  • Stayed: September 2013, traveled solo
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Review collected in partnership with Best Western
Thank Anthony I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasantoninn, Manager at Best Western Plus Pleasanton Inn, responded to this reviewResponded October 23, 2013

Dear Anthony,

First and foremost, thank you for taking the time out of your busy schedule to provide our hotel with a positive review. It was a pleasure having you and we are very happy to hear your stay with us was “5 stars and Fabulous in every way” Your support and feedback inspires our staff to provide every guest with the best customer service every day! Let’s see you again soon before the summer ends. Thank you for the amazing review!

Tim Simpson

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Reviewed September 6, 2013

Friendly, efficient staff, great rooms, excellent location and good value. What more could you want. We were there for a weekend event at the fairgrounds at which we had a booth. It was important to have a room that was comfortable and conveniently located afer a long day.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Best Western
Thank Hugh D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasantoninn, Manager at Best Western Plus Pleasanton Inn, responded to this reviewResponded October 23, 2013

Dear Hugh,

Thank you so much for taking the time to leave such a positive review. We are so glad to hear that our prime location offered convenience and flexibility during your stay with us. It’s a delight to know that you thoroughly enjoyed your room and took advantage of our convenient location to the fairgrounds. Please come back and visit us again soon!
Sincerely Yours
Tim Simpson

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Reviewed September 6, 2013

We have stayed here 3 times now and it is the most affordable in the area. It is close to food and shopping and many business's. It is close to the freeway which can be good or bad as the noise in the AM gets pretty loud. Would we stay here again, yes.

  • Stayed: September 2013, traveled with friends
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Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasantoninn, Manager at Best Western Plus Pleasanton Inn, responded to this reviewResponded October 23, 2013

Dear Valued Guest,

I'm ecstatic to hear that you and your family have enjoyed our property numerous times. We are aware that the road noise causes a bit of a disturbance and are currently in the process of planning a renovation in which we plan to refurbish the windows to ensure that we offer better experience to our customers . We look forward to having you come back and enjoy our property.
Thank you
Tim Simpson

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Reviewed September 5, 2013

Number of issues with this hotel: 1) Bathroom door lock did not work 2) Toilet sink was damaged and was leaking. It was not attached to the floor properly and would have fallen off any time. 3) Room was overall unclean 4) Rogue elements loitering on the property 5) The lady in the kitchen (chef) has issues. She harassed us for 30 mins during breakfast to say Amen though we are not Christians and started lecturing us that we are in US and should believe in Christianity. She forced us to take a bread loaf with us even after telling her that we did not want it. Will never stay at this hotel or any other Best Western in the future. Horrible experience.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Best Western
Thank Dhaval S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasantoninn, General Manager at Best Western Plus Pleasanton Inn, responded to this reviewResponded September 7, 2013

Dear Dhaval,

First I want to make you aware that the treatment you and your family received was unacceptable and that the appropriate action has been taken to fix this situation. Please accept our apology, those views that the employee demonstrated are in no way the views of the establishment nor the fellow employees at the establishment. I'm deeply apologetic for this treatment you and your family received and we are willing to make it right however that maybe. As for the in room issues I'll be sharing them with my Housekeeping supervisor and Maintenance engineer so that we can fix these issues. Once again I'm deeply sorry and apologetic about this situation and we hope that you are willing to give us another opportunity to change your perspective about our hotel and Brand.
Best Regards

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Reviewed August 30, 2013

My experience in Hot Springs was very good. The ladies at the breakfast buffet was awesome. They made everyone feel very special. The room was very nice and the area was very quiet. I have had very good luck with the different Best Westerns' that I have stayed in has been very good.

  • Stayed: August 2013, traveled solo
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Review collected in partnership with Best Western
Thank Jo Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2013

Nice, clean hotel.The staff wasn't that helpful when asking for a late check out to use pool. Be aware pool doesn't open til 11 and check out is also 11 so if you would like to swim or relax in the hot tub that is not an option.

  • Stayed: August 2013, traveled with friends
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Review collected in partnership with Best Western
Thank Jennifer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Pleasanton Inn

Address: 5375 Owens Ct, Pleasanton, CA 94588 (Formerly Ramada Inn)
Phone Number:
Location: United States > California > Tri-Valley > Pleasanton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Pleasanton
#8 Business Hotel in Pleasanton
Price Range: $110 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Pleasanton Inn 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Best Western Plus Pleasanton Hotel Pleasanton
Best Western Pleasanton
Pleasanton Best Western

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