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“OK but not great!” 4 of 5 stars
Review of Courtyard Pleasanton

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Courtyard Pleasanton
3.0 of 5 Hotel   |   5059 Hopyard Road, Pleasanton, CA 94588   |  
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Ranked #7 of 14 Hotels in Pleasanton
Certificate of Excellence
Rancho Cucamonga
Level Contributor
143 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
“OK but not great!”
4 of 5 stars Reviewed December 20, 2011

The lobby is misleading. I checked in and saw a great modern lobby, beautiful clerk Lisa and she was professional and helpful. The lobby fireplace was on, the bar was hopping and the sitting area was inviting. We checked in and went on to our room. We passed from the 2010's to the 1990's. Though it was clean and stain free, the carpet, wall paper and popcorn ceiling was old and dreary. the place looks like they got the last remnents of carpet from the 1980's. We got in the room was the same. The flat screen tv and desk were new and modern but thats it. Still clean and super nice, but old design and old style. If your 60 plus you'll probably never notice the age. The tile in the bathroom, the mirror closet doors and small bathroom all lead me to 1989. The TV and lobby lead me to 2010. Im confused.

Room Tip: Room 218 has a great balcony close but not over the pool.
See more room tips
  • Stayed December 2011, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Johnny V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMLowe, General Manager at Courtyard Pleasanton, responded to this review, June 4, 2012
Thank you for choosing the Courtyard! I am glad you enjoyed our new and updated Lobby and Bistro. We are scheduled to renovate our room begining in January 2013 so come back and visit again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
    42
    57
    21
    12
    5
See reviews for
21
22
7
65
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Denver, CO
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed October 17, 2011

No problems or concerns with the things most important to me - a clean room, good internet, comfortable bed. I took BART from the San Francisco airport, train ride was approx 1 1/2 hours, the station was very close by, $4.50 cab ride or walking distance if you are traveling light. There is a small "bistro" on site serving basic food, nothing to brag about but OK and convenient if you don't want to leave the hotel. It was expensive though, no happy hour or complimentary breakfast to be found here. My room was at the far end of the hotel and quite a hike from the lobby, the elevator was hard to find, missed the turn a couple of times. I was happy to see the balcony and to have the option of fresh air (the weather was beautiful) but the noise from the nearby freeway was way too loud so the open door didn't last for long. Room appeared to have been recently remodeled, I love the large desk area and the free wireless internet was robust enough for me to be able to work without a problem. The staff were friendly and helpful. I won't hesitate to book a room here again next time I'm in town.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank IMDamama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines, Iowa
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 11, 2011

I am a diamond member with Hilton and stay on their properties for business frequently (especially Hampton Inn). I need to stay on this property to the proximity to my office and the fact that there wasn't a Hampton Inn as close.

The lobby has been remodeled which led me to believe that the rest of the hotel was updated but not so much. The check in staff were friendly but I noticed that the cafe area wasn't free, including breakfast (Hampton Inn has free bfast). My room was way on the other end of the hotel and I had a hard time finding the elevator.

My room is somewhat remodeled but could be better. The thermostat doesn't seem to actually heat or cool the room - I was looking for cold AC but didn't get it. There was a small balcony with a sliding door but the road noise was really loud. Bed was ok on comfort but I did appreciate the outlet on the light above the nightstand to plug in my cell phone. The sink never had hot water although the shower did. The pressure in the shower wasn't great.

Internet seemed plenty fast and I could stream tv/movies fairly well. The large flat screen tv was also nice.

Overall, I'd rather drive a little further and stay at the Hampton Inn in Livermore.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank FrequentTraveler3015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
portland, or
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed September 23, 2011

If I paid full price for this hotel, I would have been very unhappy. Since we got a killer deal, it was much more tolerable. This should not be a 3 star hotel. The maintainance team needs to get to work and clean the outside as well as the inside.

  • Stayed September 2011
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jenn911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 2, 2011

I stayed here in May. Everything looked clean but I ended up getting scabies about a month later (the symptoms take about a month to show) so I am positive it was from my stay here because I hadn't slept anywhere besides my own bed prior and after my stay. The scabies were the worst thing that happened to me I had to suffer for the past 3 months. DO NOT STAY HERE they don't wash their sheets. I am very angry!

  • Stayed May 2011, traveled with friends
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank lolapriz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, CA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 19, 2011

This hotel proved to be comfortable and quiet, away from any traffic--and less expensive than I would have anticipated. I was especially pleased that a friendly hotel clerk put me on the line to a recommended chiropractor needed on an emergency basis.

  • Stayed May 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jay_LeeSanDiego_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 7, 2011

If you are looking for a comfortable stay in the Pleasanton area, this is the hotel for you. The hotel has a great lobby area for breakfast, coffee and a glass of wine in the evening. It's very welcoming with modern decor. The rooms are large and clean. The best part about this hotel is the bed. Our bed had a memory foam mattress and it was the best night's sleep we've had in a while. The location is close to the freeway, a large mall, and several wineries.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jtat99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Pleasanton

Property: Courtyard Pleasanton
Address: 5059 Hopyard Road, Pleasanton, CA 94588
Location: United States > California > Pleasanton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Pleasanton
#7 Business Hotel in Pleasanton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Pleasanton 3*
Number of rooms: 145
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Also Known As:
Courtyard By Marriott Pleasanton Hotel Pleasanton
Pleasanton Courtyard
Pleasanton Marriott

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