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“Nice hotel” 4 of 5 bubbles
Review of Four Points by Sheraton Pleasanton

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Four Points by Sheraton Pleasanton
Ranked #9 of 14 Hotels in Pleasanton
Goleta, California, USA
1 review
“Nice hotel”
4 of 5 bubbles Reviewed October 8, 2013

We stayed in this hotel when we visited SF during Independent Day. This hotel is very nice. The room is spacious. The bed is very comfortable. But some of the rooms have very poor wifi signals. We finally had to change to another room.

Stayed July 2013, traveled with family
Helpful?
Thank Xiang Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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268 reviews from our community

Traveler rating
    50
    106
    73
    22
    17
See reviews for
41
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24
119
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Carrickfergus, United Kingdom
Level Contributor
268 reviews
176 hotel reviews
common_n_hotel_reviews_1bd8 507 helpful votes
4 of 5 bubbles Reviewed October 7, 2013

We stay in a lot of hotels but this was our quickest check in ever by the very efficient and friendly Annie. Allocated a room on the second floor,no elevator so be prepared to carry your luggage up the stairs. As you approach your room, the bedroom door looks ancient and you fear the worst. Once inside however, it is surprisingly spacious,clean, nicely furnished with a balcony. Only negative is the inter connecting door which inhibits your privacy and permits some noise from the adjoining room.
The hotel is square shaped, built around a large pool and running river with orange and lemon trees - a very nice setting.
We were disappointed with the standard of the breakfast buffet but otherwise had a very pleasant stay. Good value for the rate we paid through Priceline.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank redhand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review, December 15, 2013
We appreciate your comments about your recent stay and look forward to you returning to us. I must apologize about your experience with breakfast and have reviewed this with the Restaurant team. Again, thank you for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, CA
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed September 27, 2013

Checked in today. The front desk staff wasn't too accommodating, seemed set on giving me the room already assigned to me and not very hospitable. Got room 264, a double queen upstairs with a view of the parking lot/street. The room was a bit shabby but the bed was comfortable and bug free; the desk was fine for doing a bit of work; and the balcony was a nice idea, but I didn't sit out too long due to the lack of privacy. Heard some noises from the adjacent rooms, so not completely soundproof.

I had to stay in the area to visit family but I don't know why other people stay here. This is definitely not a resort property and is more like a 2.5 or 2 star hotel. I recommend that SF tourists stay elsewhere, and if you do end up staying here, I hope that you get a good, cheap rate.

  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Yvette V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review, December 15, 2013
Thank you for taking the time to tell us about your stay at our Hotel. I appreciate the kind comments you had and I am saddened to hear that we did not satisfy all of your needs. We do look forward to an update to our guest rooms in 2014 and do hope you will try us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed September 24, 2013 via mobile

Worths the price, very quiet and far from freeways, clean and nice beds. Everything is pretty new and fresh. The fitness room and pool are very good also. I'll come back for sure.......................

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mgcmarcelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed September 6, 2013 via mobile

I have switched to the Four Points after staying at the noisier Sheraton near the mall and the Hilton nestled under a freeway off ramp. This hotel has a nice restaurant, good bar and a courtyard with water features, genuine ones not leaky pipes!
The rooms are Ok and the beds comfortable with no bed bugs. On this visit the room carpet was shampooed which was a nice sign of cleanliness from the management.

Stayed September 2013, traveled on business
Helpful?
Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukie,OR
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 6, 2013

We have stayed here many times over the years and it is great every time. We stayed in August and were not disappointed. The room was very clean and the bed was super. The gardens and pool are so lovely. It was a pleasure to just sit on the balcony. The complementary breakfast buffet was unexpected and excellent.

Room Tip: Ask for a pool side room or a garden view room in the 200 buliding.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cooper37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonoma, California
2 reviews
5 of 5 bubbles Reviewed September 3, 2013

Room was very large, very clean and the bed was incredibly comfortable. Location was perfect (we were attending the Scottish Games). Front desk staff were very helpful and friendly - asked for brunch suggestions sent us to Nonis in downtown Pleasanton which was the perfect choice - couldn't ask for more.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ravine114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Pleasanton

Property: Four Points by Sheraton Pleasanton
Address: 5115 Hopyard Rd, Pleasanton, CA 94588-3303
Phone Number:
Location: United States > California > Pleasanton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 14 Hotels in Pleasanton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Pleasanton 3*
Number of rooms: 214
Official Description (provided by the hotel):
Located in the Hacienda Business Park, Four Points by Sheraton Pleasanton features 214 guest rooms. From the patios and balconies, guests can enjoy the soothing sights and sounds on our 10.5 acres. ... more   less 
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Also Known As:
4 Points By Sheraton Pleasanton
Four Points By Sheraton Pleasanton Hotel Pleasanton
Sheraton Pleasanton
Four Points Pleasanton
Pleasanton Sheraton
Pleasanton Four Points

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