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59 - 64 of 205 reviews
Reviewed December 17, 2016

This hotel has one great feature that I will get to in a minute!

The hotel is a little off the beaten path for San Francisco but we were here visiting our daughter and used the opportunity to explore some of the surrounding area so it was in a very good spot. This Courtyard is similar to most, no free breakfast, no free coffee and no vending machines on the separate room floors. The room we had was very functional and comfortable with plenty of space. I still struggle with a window air conditioner and a room that doesn't have a refrigerator but those were simple things to put up with. But for all it's little glitches it did have really good free Wi-Fi, plenty of parking and one killer app.....

This hotel has one terrific feature not found in any of the other Courtyards I've stayed in. It shares a parking lot with the Rite Aid. That's correct - A Rite Aid with the Ice Cream Gun! We had delicious ice cream served with that famous gun whenever we wanted! It's the reason we will stay at this hotel the next time we visit the Bay Area!

Room tip: Choose a room with a view of the mountains
Date of stay: December 2016
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank Paul C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OAKCP, General Manager at Sonesta Select Pleasant Hill, responded to this reviewResponded December 19, 2016

Thank your for taking the time to respond regarding your most recent stay with us. We appreciate your feedback and use it for training and learning. If you would like to discuss your stay further, please contact the leadership team at the hotel.
Hope to see you at our Marriott Property Soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2016 via mobile

The room was spacious with the King size bed and sitting area. Shower & all was clean.
The new Bistro thing is starting to grow on me even though I still like the original style Courtyards. We had a good business meeting during happy hour. My vegetarian breakfast was fine.

Date of stay: December 2016
Trip type: Traveled on business
Thank michaelmC5240PP
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OAKCP, General Manager at Sonesta Select Pleasant Hill, responded to this reviewResponded December 19, 2016

Thank your for taking the time to respond regarding your most recent stay with us. We appreciate your feedback and use it for training and learning. If you would like to discuss your stay further, please contact the leadership team at the hotel.
Hope to see you at our Marriott Property Soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2016

Objectively speaking this is a nice, clean basic-needs hotel with a good Pleasant Hill location. The front desk staff was friendly, the room looked updated, the room was clean and comfortable. Even though the room looked out over the main street it was nevertheless effectively quiet inside. Our room had a TV, no refrigerator or microwave. The two water bottles in the room had tags on them to say they were for VIP guests, but in smaller print at the bottom of the tag was the advisory that $3.50 would be added to the bill if you enjoyed one. No complimentary breakfasts here. The hotel shares a parking lot with a retail shopping area and many dining opportunities are near. Free WiFi.

Room tip: T.V. yes, but no refrigerator, microwave or complimentary breakfast.
Date of stay: December 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank ishieh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OAKCP, General Manager at Sonesta Select Pleasant Hill, responded to this reviewResponded December 12, 2016

Thank you for responding on TripAdvisor regarding your most recent stay with us. Your feedback is greatly appreciated and used for training and learning. I will share your comments with our entire team.

I noticed you mentioned that our waters were labeled for VIP guest only but that is the name brand of water we use. The bottled waters are available for all guests at a cost. If you would like to discuss your stay further. Please contact us on property to discuss your stay and our services.

I look forward to hearing from you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2016 via mobile

Needs updating, room wasn't cleaned, and even the printers were out of ink. I stay in a LOT of courtyards and this one needs updating and improvements in room amenities and staff responsiveness
Good location directly across from a mall with lots of restaurants that are easy to walk to.

Date of stay: November 2016
Trip type: Traveled with family
Thank 314brendac
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OAKCP, General Manager at Sonesta Select Pleasant Hill, responded to this reviewResponded November 7, 2016

Thank you for staying at the Pleasant Hill Courtyard. We received your recent response to our customer guest satisfaction survey. Your feedback is valuable and used for training and learning. I have forwarded your commentary to the adequate department for review.
Hope to see you at a Marriott property soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2016

i was here on business and the room gave me exactly what i needed, pleasant staff, always smiling and wishing you a good day. the pool itself is very small and by the lifts so it was not very inviting for me.(maybe a net curtain would have been good to shade it a little.

Room tip: don't have a room that backs on to the freeway, you can hear the traffic all night.
Date of stay: August 2016
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank hazel1965
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OAKCP, General Manager at Sonesta Select Pleasant Hill, responded to this reviewResponded October 16, 2016

Thank you for responding about your most recent stay at our hotel. Your feedback is most appreciated and used for training and learning. I will be sure to share your positive comments regarding my team to the staff. I will also forward your concerns about netting the pool lifts to the appreciate departments.

Hope to see you at a Marriott property soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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