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“Great location, nice amenities”

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HYATT house Pleasant Hill
Ranked #1 of 5 Hotels in Pleasant Hill
Certificate of Excellence
GreenLeadersBronze level
Davis, California
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great location, nice amenities”
4 of 5 bubbles Reviewed February 12, 2007

Location is clearly the best thing about this hotel but the property itself isn't bad at all. In order to avoid driving into SF I've gotten accustomed to staying at various hotels in the East Bay and taking BART into town, and so was very happy to find this Summerfield located right off I-680 with on-off convenience couldn't be better. As others have indicated, it's walking distance to PH's ersatz downtown area, with lots of restaurants, etc., just a block or so away. I've only stayed in PH one time, and on a rainy weekend at that. Even so the hotel was reasonably well occupied, but quiet enough for a good night's sleep.

Summerfields seem to make you choose your conveniences. Some have elevators and no business center; others have free computer use but no elevators. The PH property has all of that and the computer use was free, which I appreciated. I also liked the selection at breakfast (missed the evening cocktails others have mentioned), the good coffee and the pleasant, if slightly jejune, front desk staff. The room we had was smaller than some I've had in older Summerfields, but perfectly adequate, seemingly newly-furnished and nicely maintained.

Although a Hyatt affiliate, Summerfield doesn't let you check in online or by phone, and every Summerfield I've stayed at has told me that if a guest isn't there by midnight they'll process a no-show unless they're warned of a late arrival before witching hour. To my knowledge, this bit of intel isn't posted on the reservation website; the first time I heard this was just by dumb luck. so I've asked at every Summerfield I've reserved at since. Sure enough, it's true at PH too. I suggest phoning ahead if there's any chance of a late arrival.

Stayed January 2007
Helpful?
4 Thank robertl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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426 reviews from our community

Traveler rating
    250
    127
    28
    10
    11
See reviews for
183
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108
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Cathey's Valley, California
Level Contributor
121 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 bubbles Reviewed January 16, 2007

This chain claims to be up-scale, so I was a little disappointed over-all. The studio suite was the smallest "suite" I've ever had. Laid out in a "U"-format with the bathroom area in the middle of the "U". The full kitchen was nice with all the necessary accesories. Couch was comfortable as was the bed, but I awoke with a terrible back-ache, from the bed I guess, but it seemed OK? 70+ channel TV was great. Parking was adequate and the area seemed very safe and within a short walk of a block or two was downtown Pleasant Hill with a theater and many restaurants. The hot breakfast buffet included scrambled eggs (which seemed fake) and rolled up lunch-meat type ham slices. Self-make waffles also available. Plus the usual other healthy items, no doughnuts or pastries.

The problem was the "climate-conscious controlled" heater. Granted it was a quite cold day for the area (40s), but when I entered the room it was 61.2 degrees and it took almost 5 hours to get the room up to a semi-comfortable 72 degrees. Called maintenance and the front desk, said they'd move me, but all heaters work the same in every room. So I stayed, left my coat on for a few hours and grumbled all the time. PLUS--if you leave the room, the "big brother heater sensor" knows it and it shuts off--thus making you wait the painfully long time for the room to warm up again when you enter. Plus it has "wake up" and "sleep" settings it automatically turns on at set times. Of course, you can override these controls, but there is NO reason for a heater to take 5 hours to heat such a small room up to a semi-comfortable level. Not when they expect you to pay $100+ for the room. I'm shocked no one else mentioned this heating system, guess they all stayed there when the weather was nice?

I'd probably stay there again because of the location and the rest of the hotel, but ONLY IF the temperatures outside were at a reasonable level so I wouldn't have to depend on the pathetic heater (and who knows how it cools) to make the room comfortable.

  • Liked — location
  • Disliked — heating/cooling system
  • Stayed January 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ynp-CV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaithersburg, MD
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed December 30, 2006

This is one of the nicest hotels I have ever stayed at. We stayed in a studio suite with a separate bedroom with doors that closed for privacy. The living room had a sleeper sofa, full kitchen (except for stove) with microwave, dishwasher and fridge. The TV in the living room had a DVD player which my kids loved. The beds were both queen and incredibly comfortable. The bathroom was very nice and extremely clean. It was so nice we didn't want to leave...

The staff couldn't be nicer. The breakfast buffet had numerous things to chose from and Mon-Thurs. evening the hotel does a hot dinner with beer, lots of food and other drink. The pool area was very clean and the hotel is a few minutes walking distance to a large shopping area complete with restaurants, shops and movie theater.
It is also close to the interstate so you can hop on and hop off. The whole place is very welcoming, inviting and you don't want to leave. I will be staying here again as I go out there at least twice a year...

  • Liked — Location, layout of room, staff, how clean everything appeared to be
  • Disliked — nothing
  • Stayed September 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank mimidots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed May 14, 2006

We've stayed at the Summerfield Suites PH several times. In fact, we've conducted small to medium business meetings using their Executive Bedroom to their seminar meeting rooms. Our staff comes from all over the USA & Europe and have regarded our choice as a good buy for staying at a hotel. Being a newer Summerfield Suites, they've incoporated the newest ideas in the rooms. A full breakfast, cocktails at night, swimming pool, gym, play court makes the stay helpful. The new beautiful downtown Pleasant Hill is just 1 block away with Theatre, restaurants, etc. Kudos to the staff for their professionalism.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maryland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed August 8, 2005

Beware! This hotel has terrible customer service. Do not stay here. They are very unfriendly, and do not respond to my complaints.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Whatacountry!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed May 17, 2005

Stayed in the two bedroom suite. The rooms were very clean and very comfortable. Staff was excellent and the breakfast was fine. Appreciated the business center. We were attending a tournament in Berkeley but hotels there were pretty booked. The drive was not a problem and we will stay here for all future Berkeley events.

  • Stayed April 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tkd_Mom_OR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed June 2, 2004

Nice hotel with decent sized, well-equiped and decorated suites. Take a minute and join in their "By Request" frequent stay program. Not only is it free, but you get some freebies when you stay like free high-speed internet access in your room, free domestic AND long-distance calls from your room, and some beverages+snacks waiting in room when you arrive.
The hotel is located directly off 680 so it could not be easier to drive to. There are many eating and shopping places nearby, even a multiplex theater.
The included breakfast was decent though the free evening snack wasn't very good (pale boiled hot dogs?).
Hotel staff was really superior. I have stayed at Ritz-Carlton hotels and these people are just as good.
A very good deal for the money, ESPECIALLY the 2-room suite.

Helpful?
10 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about HYATT house Pleasant Hill

Property: HYATT house Pleasant Hill
Address: 2611 Contra Costa Blvd, Pleasant Hill, CA 94523-4220 (Formerly Hyatt Summerfield Suites Pleasant Hill)
Phone Number:
Location: United States > California > Pleasant Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Pleasant Hill
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Pleasant Hill 3*
Number of rooms: 142
Official Description (provided by the hotel):
Located just off Interstate-680 and minutes from Walnut Creek and Concord, the HYATT house™ Pleasant Hill hotel offers travelers access to many of the areas popular destinations, including Six Flags Discovery Kingdom, Lescher Center for the Arts, and Boundary Oaks Golf Course. This Pleasant Hill hotel is also conveniently accessible to area colleges and universities such as St. Mary’s College, California State University East Bay, and the University of California Berkeley. For business travelers, the Pleasant Hill hotel is close to the corporate offices of Bank of America, Wells Fargo, and Aetna Insurance. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Pleasant Hill Hotel Pleasant Hill
Summerfield Suites Pleasant Hill
Hyatt Pleasant Hill
Pleasant Hill Summerfield Suites
Pleasant Hill Hyatt

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