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“Very Nice Stay!”

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HYATT house Pleasant Hill
Ranked #1 of 5 Hotels in Pleasant Hill
Certificate of Excellence
GreenLeadersBronze level
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very Nice Stay!”
Reviewed August 26, 2013 via mobile

Nearly perfect 4 night stay! Great staff, location- several good restaurants within walking distance... Extremely clean and modern- comfy bed! The only one very minor complaint was the volume of the AC unit... It wouldn't stop me from staying there again. Highly recommended!

Stayed August 2013, traveled with friends
Helpful?
Thank BabsRay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveSLTahoe, Director of Sales at HYATT house Pleasant Hill, responded to this review, August 28, 2013
Thank you for recently making the HYATT house Pleasant Hill your home away from home and for posting a positive review on our property and location. Our staff and surrounding area make our location a great place to stay!

We look forward to welcoming you back for your next stay in the Pleasant Hill/Walnut Creek area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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450 reviews from our community

Traveler rating
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    10
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See reviews for
200
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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  • French first
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  • Portuguese first
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  • Any
English first
Wilmington, Delaware
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 14, 2013

The staff here is fabulous and remembers you from previous stays. Maybe I am lucky, but I always get an upgraded room. The breakfast is full and good. Rooms have a good layout and the kitchen makes it a good option for business travelers that don't want to eat out every night. Highly recommended.

  • Stayed August 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank Crickalato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveSLTahoe, Director of Sales at HYATT house Pleasant Hill, responded to this review, August 28, 2013
Thank you for choosing the HYATT house Pleasant hill and for taking the time to post a positive review about our newly renovated hotel. It's always a pleasure to welcome our residents back home. While you're with us if there is anything we may do to make your stay more enjoyable, please let any member of our staff know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonoma, California
Level Contributor
404 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed August 14, 2013

We stayed for a week and enjoyed just about everything. Recent remodel is a real plus. We stayed in the one bedroom with nice kitchen and a little more space than their studio. Breakfast buffet was OK, with few changes from day to day. Staff was very pleasant and helpful, when needed. Our grandson loved the pool.

Room Tip: Ask for side away from freeway and ventilation fans.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BoulderNut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveSLTahoe, Director of Sales at HYATT house Pleasant Hill, responded to this review, August 28, 2013
Thank you for choosing the HYATT house Pleasant Hill and for taking the time to write a positive review about our hotel. We'll look forward to the possibility of welcoming back in again for a future stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 7, 2013

Property has been recently renovated. The rooms are well laid-out making the most of the space. studios have full kitchens, a little sitting area, sleeping area and bathroom with a separate vanity area. breakfast is nothing spectacular but gets the job done. in the summer, get down there early before the folks with kids wipe out the buffet. pool does not open until 10am which is a real drag. also, even tho the shuttles are parked on the property on the weekend, they do not use them. this is kind of annoying since its about 2 miles to BART so you have to deal with a cab.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vincent p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveSLTahoe, Director of Sales at HYATT house Pleasant Hill, responded to this review, August 28, 2013
Thank you for taking the time to post a review on the HYATT house Pleasant Hill. With our recent renovations and Hyatt re-branding we've experienced some exciting changes with the addition of new breakfast items and an expanded variety of food options. Within the next few months we'll be adding made to order omelettes to our breakfast offerings. Our pool hours do open daily at 10 am to ensure the quiet enjoyment for our residents who may desire to sleep in.

We are pleased you were able to enjoy the hotel and look forward to accommodating your future stay should you return to the Pleasant Hill area.
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chicago
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 30, 2013

My husband and I came to Pleasant Hill for 2 nights for a wedding, and the staff could not have been nicer. It is so nice to be greeted with smiles of welcome. We arrived early and Kris worked hard to get us into a room before check in time. The rooms were big, with kitchens that were supplied with pans, silverware, plates and glasses.

I accidentaly left my purse on the front counter and it was still there when I returned to get it.

I really enjoyed ourntime at Pleasant Hill, mostly because the staff was so welcoming.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank etaylor1610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveSLTahoe, Director of Sales at HYATT house Pleasant Hill, responded to this review, August 1, 2013
Dear etaylor1610,

Thank you for taking the time to write a positive review on the HYATT house Pleasant Hill. We are delighted that you enjoyed your stay and the service. Thank you for acknowledging Kris, he is one of our many associates that help to make our HYATT house a welcoming experience. Should your travels bring you back to the Pleasant Hill area in the future, we’ll look forward to the possibility of welcoming you home!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walnut Creek, California
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 18, 2013

They let garbage machine collects their garbage at night between 4 and 5 am making so much noise! We were woken up every night while stayed there, even with our windows closed. One side of the building faces ever noisy highway, other side huge metallic garbage containers to be cleaned at night, - not much of choice fot silent nights.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
Helpful?
2 Thank YuMCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveSLTahoe, Director of Sales at HYATT house Pleasant Hill, responded to this review, August 1, 2013
YuMCH, thank you for bringing this to our attention. We understood our garbage pick up times were closer to 10:00am so this must be for our recycling. Regardless, we are contacting the garbage services company today to learn if they will adjust their daily route on Monday, Wednesday and Friday to a later pick up time for the hotel. We apologize for the disruption you experienced. Should you select to stay with us again in the future, we will make every effort to ensure your suite is on the opposite side of the hotel. We appreciate you taking the time to post a review on the HYATT house Pleasant Hill.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 11, 2013

We ventured out to the nearby Golfsmith store just before check out. After returning to our room, I noticed that my designer iPod case was missing. The front desk "checked" with the housekeeping staff, and had no luck. I will never stay here again! If you choose this hotel, carry your expensive belongings with you at all times.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JonusW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveSLTahoe, General Manager at HYATT house Pleasant Hill, responded to this review, July 15, 2013
Dear valued guest:

This is a very alarming accusation. We take these matters very seriously. Upon a extensive investigation of the situatioin which included interviews with staff, searching of room, trash, housekeeping carts, staff lockers and bags the item(s) in question were not recovered. As you are aware our corporate Risk Management has also been involved and they will follow up with you regarding the matter. My sincere apologies that you feel there was foul play at work here. This is extremely unusual and we have not had a situation like this before.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Pleasant Hill

Property: HYATT house Pleasant Hill
Address: 2611 Contra Costa Blvd, Pleasant Hill, CA 94523-4220 (Formerly Hyatt Summerfield Suites Pleasant Hill)
Phone Number:
Location: United States > California > Pleasant Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Pleasant Hill
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Pleasant Hill 3*
Number of rooms: 142
Official Description (provided by the hotel):
Located just off Interstate-680 and minutes from Walnut Creek and Concord, the HYATT house™ Pleasant Hill hotel offers travelers access to many of the areas popular destinations, including Six Flags Discovery Kingdom, Lescher Center for the Arts, and Boundary Oaks Golf Course. This Pleasant Hill hotel is also conveniently accessible to area colleges and universities such as St. Mary’s College, California State University East Bay, and the University of California Berkeley. For business travelers, the Pleasant Hill hotel is close to the corporate offices of Bank of America, Wells Fargo, and Aetna Insurance. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Pleasant Hill Hotel Pleasant Hill
Summerfield Suites Pleasant Hill
Hyatt Pleasant Hill
Pleasant Hill Hyatt
Pleasant Hill Summerfield Suites

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