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“Very Noisy”

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HYATT house Pleasant Hill
Ranked #1 of 6 Hotels in Pleasant Hill
Certificate of Excellence
GreenLeadersBronze level
Reviewed July 18, 2013

They let garbage machine collects their garbage at night between 4 and 5 am making so much noise! We were woken up every night while stayed there, even with our windows closed. One side of the building faces ever noisy highway, other side huge metallic garbage containers to be cleaned at night, - not much of choice fot silent nights.

  • Stayed: July 2013, traveled with family
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2  Thank YuMCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveSLTahoe, Director of Sales at HYATT house Pleasant Hill, responded to this reviewResponded August 1, 2013

YuMCH, thank you for bringing this to our attention. We understood our garbage pick up times were closer to 10:00am so this must be for our recycling. Regardless, we are contacting the garbage services company today to learn if they will adjust their daily route on Monday, Wednesday and Friday to a later pick up time for the hotel. We apologize for the disruption you experienced. Should you select to stay with us again in the future, we will make every effort to ensure your suite is on the opposite side of the hotel. We appreciate you taking the time to post a review on the HYATT house Pleasant Hill.

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409 - 415 of 498 reviews

Reviewed July 11, 2013

We ventured out to the nearby Golfsmith store just before check out. After returning to our room, I noticed that my designer iPod case was missing. The front desk "checked" with the housekeeping staff, and had no luck. I will never stay here again! If you choose this hotel, carry your expensive belongings with you at all times.

  • Stayed: July 2013, traveled with family
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2  Thank JonusW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoveSLTahoe, General Manager at HYATT house Pleasant Hill, responded to this reviewResponded July 15, 2013

Dear valued guest:

This is a very alarming accusation. We take these matters very seriously. Upon a extensive investigation of the situatioin which included interviews with staff, searching of room, trash, housekeeping carts, staff lockers and bags the item(s) in question were not recovered. As you are aware our corporate Risk Management has also been involved and they will follow up with you regarding the matter. My sincere apologies that you feel there was foul play at work here. This is extremely unusual and we have not had a situation like this before.

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Reviewed June 23, 2013

This was an excellent place to stay. It was newly renovated and the rooms were very spacious and clean. It had a full size kitchen with granite tops and stainless steel appliances. Had a living room with great sitting space and a large tv an then a bedroom that could be closed off with another large tv. Good size bathroom and toilet/shower area. They had a evening reception with great snacks and drinks including wine and beer. Breakfast was included and was also good with a lot of variety. Pleasant Hill is a nice town close to the Bart to be able to go into San Francisco without driving there. Walked around the town and plenty of eating choices. I would stay here again without a doubt if given the chance. The front desk folks were very friendly and helpful as well. Place was very, very clean and the staff took pride in keeping the place that way.

Room Tip: We stayed on second floor close to stairwell so very quick to just go down the stairs and to the fro...
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  • Stayed: May 2013, traveled as a couple
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Thank TravelingQueen98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leanne R, Director of Sales at HYATT house Pleasant Hill, responded to this reviewResponded June 25, 2013

Thank you for taking the time to post a positive review on the Newly Renovated HYATT house Pleasant Hill and for being our guest this past May.

On June 3rd, our new H Bar opened for service. This new offering is a fun, hip spot for guests to relax and enjoy food and drink before and after they take in the Downtown Pleasant Hill area nightlife.

We're looking forward to the possibility of welcoming you back for a future stay. Thank you for making the HYATT house your recent home away from home.

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Reviewed June 15, 2013

Just completed a stay and was quite happy. The hotel has just been completely remodeled and looks beautiful. The guest room furniture is all new and contemporary (doesn't look like that shown on the website) and the bed very comfortable. We stayed in a quiet one bedroom suite facing the pool. The layout is almost identical to a typical Residence Inn one bedroom suite, but perhaps just a little smaller. The living room could use a small coffee table in front of the sofa.

The hotel has a brand new "H Bar" which offers drinks and light evening meals. The menu looked fine if you don't need a big dinner. The breakfast was OK - typical scrambled eggs, bacon, cereal, muffins, bagels, etc. I do wish they offered make-your-own waffles like Residence Inn does.

The hotel is well located with easy access off of I-680. A large supermarket is across the street in a shopping mall.

Room Tip: Rooms facing the pool would seem to be more desirable. I-680 runs in front of the hotel, but I can...
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  • Stayed: June 2013, traveled on business
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1  Thank JIMCHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leanne R, Director of Sales at HYATT house Pleasant Hill, responded to this reviewResponded June 25, 2013

Thank you for taking the time to post a positive review on the HYATT house Pleasant Hill. We are thrilled that you enjoyed our newly renovated accommodations which were completed in May of this year.

Our property is waiting on a couple of items which will put the finishing touches on our transformation. One of our delayed items would be the ottoman for placement in front of the sofa and the second although not the make your own waffles, we will soon be offering made to order omelets during our complimentary morning breakfast service.

Thank you again for providing the HYATT house with a positive review. Should your travels bring you back to the Pleasant Hill, Walnut Creek area in the future, we'd look forward to welcoming you home!

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Reviewed June 14, 2013

What a gem! I, like the previous contributor, I almost don't want to let anyone in on this little secret. This hotel is absolutely perfect!! From the location, to the newly remodeled rooms/lobbly/everything, to the daily breakfast...the list goes on! Oh, I cannot forget the fresh warm cookies that are often out near the complimentary water..YUMMY!.

My husband and I stayed here for 6 nights with our 4 year old and 2 year old toddlers. They slept in the living room area. It was so wonderful to have a full kitchen available to us to store our leftovers or the kids snacks! I love the location, just off the freeway...literally! I was worried about hearing the freeway, but it was totally fine. We stayed on the second floor. I have nothing but wonderful things to write about this hotel and staff! I only hope the service and grounds remain in tip/top shape.

Tips:
1. Washer and dryer are $2 each, which I used twice. Toddlers go through clothes like crazy! You can also buy small box detergents (I forget how much they are)
2. There are towels right near the pool area, which isn't apparent at first site
3. There are plenty of restaurants within walking distance (Zachary's Pizza is one of them)
4. There is a Lucky grocery store directly across the street as well.

Enjoy!

  • Stayed: June 2013, traveled with family
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Thank EliasMama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leanne R, Director of Sales at HYATT house Pleasant Hill, responded to this reviewResponded June 25, 2013

Thank you for taking the time to post a positive respone on the HYATT house Pleasant Hill. We are delighted that you and your family enjoyed your stay and were able to experience our newly renovated accommodations. We hope to be your hotel of choice in the future should you return to Pleasant Hill.

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Reviewed May 29, 2013

I almost don't want to tell people but this is a real find!! This was a Fairfield Inn I think and it has been totally redone inside & out. The lobby & main areas are modern, chic as are the halls & rooms. What rooms too! Bedroom has double doors to close it off, a window, flat screen TV, closet & sink vanity outside and a pocket door to the tub & toilet. When you walk in the main area has an L shaped sleeper sofa with another flat screen TV +DVD player & a full mini kitchen with a full size refrigerator, 2 burners & a dishwasher. Eat at island with two cool & comfy stools + another closet too. Everything was brand new, sleek and comfortable. Stocked with enough tools and while we didn't cook I did find the cork screw and glasses!

This is a real find for small family or on biz for a few days. Downtown Pleasant Hills shopping is right out the door with many restaurants, theatres etc. all within easy walking distance. Add in free parking & wi- fi this will, be my go to place in this part of the East Bay!! I didn't use the free breakfast or the outdoor pool but I saw many people lounging & swimming as the weather was nice.

Room Tip: We overlooked the pool on the second floor and loved our room.
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  • Stayed: May 2013, traveled with family
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Thank PuppyDog15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leanne R, Director of Sales at HYATT house Pleasant Hill, responded to this reviewResponded June 3, 2013

Thank you for taking the time to write a positive review on the HYATT house Pleasant Hill and for sharing with the Trip Advisor Community about your great find! Our hotel was previously a Hyatt Summerfield Suites, our name transitioned to HYATT house as a brand by Hyatt in January of 2012.

We’ve always been proud of our hotel and now we have something more to share and talk about with the recent completion of a multi-million dollar renovation making our HYATT house location one of the first to showcase the full HYATT house brand image and look.

We have some exciting news to share as this week our new H Bar will open daily from 5-10pm. Come back sometime soon and enjoy a social place to munch and mingle with our Sip + Savor menu that’s filled with delicious home-cooked comforts, including Gourmet Grilled Cheese Sandwiches, Chef-Crafted TV Dinners and a variety of mouthwatering Snacks and Sharables. You may also unwind with any of our sip-worthy, premium cocktails (coming soon), bees and wines.

Part of hotel transformation includes a new “backyard experience” which is in the final stage of completion. This pleasantly situated outdoor area is located nearest our sport court and will feature a gas fire-pit and soft seating for our residents to relax and unwind.

Thank you for choosing the HYATT house and again for the positive review! We look forward to the next opportunity we’ll have to "welcome you home”!

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Reviewed May 28, 2013

Located right off the Expressway, a 30 minute drive to S. Francisco and 40 minute drive to Napa. The place is sound proof, even if you are facing the street! The place seems to have been completely remodeled. A full kitchen with G.E. Stainless steel appliances, full refrigerator. Does not have a blender, but has a 4 cup coffee maker, small island with 3 chairs and small living area. bedroom has a door which closes off to the living/kitchen area. Fitness room is decent and open 24-7. Breakfast is similar to a Hampton, which is very good. Negatives: Only two large towels. You can request more, but good luck withat. The hotel did knock off 10% from my bill for failure to provide me with clean towels for 2 days of my stay. NOTE: The hotel's computer system isn't working properly. If you have made any changes to your reservation, Please check your bank card statement (immediately after you check out) to ensure that you have not been overcharged.

Room Tip: Any room is a good room. The rooms are sound proof. I will stay again.
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  • Stayed: May 2013, traveled as a couple
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Thank sandidan22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leanne R, Director of Sales at HYATT house Pleasant Hill, responded to this reviewResponded May 31, 2013

Thank you for taking the time to write a review about the HYATT house Pleasant Hill. We're thrilled to be in the final stages of a complete hotel renovation. One of the newest offerings we have available to our residents is our borrow's program for those items you may have forgotten or just couldn't fit into your suitcase. With this new program you may borrow a blenders and or other appliances, cell phone chargers, flat irons and more.

Our apologies on the challenges you encountered with requesting additional towels. We typically have a very good tracking and follow up system in place when requests for items have been placed. The challenge with receiving additional towels has been passed along to our team.

Thank you again for providing us with a positive and constructive review. We hope to welcome you home again for your future stay in Pleasant Hill.

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Additional Information about HYATT house Pleasant Hill

Address: 2611 Contra Costa Blvd, Pleasant Hill, CA 94523-4220 (Formerly Hyatt Summerfield Suites Pleasant Hill)
Phone Number:
Location: United States > California > Pleasant Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Pleasant Hill
Price Range: $164 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT house Pleasant Hill 3*
Number of rooms: 142
Official Description (provided by the hotel):
Located just off Interstate-680 and minutes from Walnut Creek and Concord, the HYATT house™ Pleasant Hill hotel offers travelers access to many of the areas popular destinations, including Six Flags Discovery Kingdom, Lescher Center for the Arts, and Boundary Oaks Golf Course. This Pleasant Hill hotel is also conveniently accessible to area colleges and universities such as St. Mary’s College, California State University East Bay, and the University of California Berkeley. For business travelers, the Pleasant Hill hotel is close to the corporate offices of Bank of America, Wells Fargo, and Aetna Insurance. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Pleasant Hill Hotel Pleasant Hill
Summerfield Suites Pleasant Hill
Hyatt Pleasant Hill
Pleasant Hill Summerfield Suites
Pleasant Hill Hyatt

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