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“Poor reservation service”

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Hampton Inn & Suites Pittsburg
Ranked #1 of 6 Hotels in Pittsburg
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 27, 2013

Reservation was made through Hilton, Hampton's affiliate, and the communication between the two was so poor regarding the check-in that I ended up having to go elsewhere when I arrived, causing much inconvenience and stress. I likely will never go to either hotel in the future because of this bad experience.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Service
Review collected in partnership with Hampton
Thank Hilarie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Manager003, General Manager at Hampton Inn & Suites Pittsburg, responded to this reviewResponded September 11, 2013

Dear guest,

We thank you for your comments. As discussed, we followed our internal policies on accepting a third party credit card. However, I was happy to give your a "be my guest" card for your next stay in one of our Hilton Hotels.
We do appreciate your business and comments, we really hope we can serve you at our best in your future stays.

Thank you,

German Jimenez
General Manager
Hampton Inn and Pittsburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (416)
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357 - 363 of 416 reviews

Reviewed August 19, 2013

this room was excellent. We needed an accessible room for our sons wheelchair. The beds had enough clearance for the hoyer lift we used and the roll in shower was great. the location was and easy drive to the bart station.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Betty R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Manager003, General Manager at Hampton Inn & Suites Pittsburg, responded to this reviewResponded August 22, 2013

Dear Guest,

Allow me to thank you for your kind words about our hotel specially about our wheelchair accessible suite. Those rooms are very spacious and we follow all the ADA requirements to make it comfortable for you and your family.
We also appreciate your comment about the cleanliness. We have the best team of professionals making your stay enjoyable and take pride of our job.
We hope to see you on your next vacations!!

Thank you,

German Jimenez
General Manager
Hampton Inn and Suites Pittsburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2013

I stayed at the Hampton Inn for a business trip and everything, including the accommodations, staff service and amenities were excellent. I especially liked the hot breakfast that was complimentary. There was a delicious omelet, bacon and potatoes, as well as cereal, yogurt, coffee and fresh made waffles.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank seadancer44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Manager003, General Manager at Hampton Inn & Suites Pittsburg, responded to this reviewResponded August 22, 2013

Dear guest,
I am very happy to know that you enjoyed your stay and particularly the delicious breakfast we offer as complimentary.
We spend many hours working on choosing the best product and the best menu to make it special every day. I am glad you noticed that.
Your rewarding words make us just keep our high standards and definitely hope to see you soon.

Sincerely,

German Jimenez
General Manager
Hampton Inn and Suites Pittsburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2013

Staff is great! Rooms are clean and the bed is INCREDIBLY comfortable. Reasonable price and flawless service!!! Recommend it to the world! My new home away from home in the bay area. Look for Lester for GREAT recommendations!

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Orlando A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Manager003, General Manager at Hampton Inn & Suites Pittsburg, responded to this reviewResponded August 22, 2013

Dear Guest,
We are very happy that you enjoyed your stay and the great service from my staff specially Lester. We do understand how important it is for you to be satisfied. We are confident and with no doubts you will be back, and that is exactly what we want.
We appreciate your business and your comments, we look forward to see you soon!

Sincerely,

German Jimenez
General Manager
Hampton Inn and Suites Pittsburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

Check-in took way too long (25+ min) and they did not have the room we originally booked. Loud noises all through the night from people running up and down the hallways. The overall appearance of the hotel was excellent and the breakfast was good. The location of the hotel was not very good; it sits in an industrial type place within Pittsburg and the area did not seem very nice.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Patrick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Manager003, General Manager at Hampton Inn & Suites Pittsburg, responded to this reviewResponded July 26, 2013

Dear Guest,

Thank you for your review. I apologize for the long experience during check-in and that you were not happy with your room assignment during your recent stay at our hotel. We strive to accommodate all reservations but occasionally cannot meet every room request.
I'm so glad to hear you liked our appearance and found our breakfast to be enjoyable.
We hope you will consider staying with us again if you return to the area again.

Sincerely,

German Jimenez
General Manager
Hampton Inn and Suites Pittsburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2013

I love the breakfast sacks...nice touch. Rooms are always clean and stocked properly. Gym was great had everything I needed. The overall service is excellent. If it wasn't for the letter in the room I would not have filled out this survey, the letter really made me look out for it.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
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Review collected in partnership with Hampton
Thank Cynthia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Manager003, General Manager at Hampton Inn & Suites Pittsburg, responded to this reviewResponded July 26, 2013

Hello Cynthia,

Thank you for your comments. I am so happy you enjoyed your stay and our nice amenities that make our hotel to be a Hampton.
We hope to see you soon, we love having you here!

Sincerely,

German Jimenez
General Manager
Hampton Inn and Suites Pittsburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

Wasn't really sure hoe this hotel would be, some reviews where just okay. My husband was very happy with this hotel and I was also. Most definitely would stay here again. Bed was very comfortable. Room clean. Breakfast was good enough to start our day, good hot coffee.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Dolores R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Manager003, General Manager at Hampton Inn & Suites Pittsburg, responded to this reviewResponded July 26, 2013

Hello Dolores,

Thank you for your comments. I am so happy that after all you were pleased with our nice amenities and the comfort of your room.
We look forward to see you soon, we love having you here!

Sincerely,

German Jimenez
General Manager
Hampton Inn and Suites Pittsburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Pittsburg

Address: 1201 California Ave, Pittsburg, CA 94565-4112
Phone Number:
Location: United States > California > Pittsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Pittsburg
Price Range: $109 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn & Suites Pittsburg 3*
Number of rooms: 95
Official Description (provided by the hotel):
Brand new Hilton product with spacious rooms and suites. Newest hotel in East Contra Costa County. With a bundle of amenities and extra friendly staff to guarantee you enjoy your stay. Meeting and banquet rooms available with catering allowed as well. Our top priority is guest service and cleanliness. Come join us for an unforgettable stay here with us. ... more   less 
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Also Known As:
Pittsburg Hampton Hotel Pittsburg

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