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The Inn at the Cove
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Reviews (1,624)
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All reviewsprivate beachthe upper levelocean viewsea ottersgreat viewrooms are largeyogurtroad noisebreakfast roomthe cliffventana grillshort drivecentral coastupon checkfree breakfastbeautiful locationstayed longer
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1,087 - 1,092 of 1,624 reviews
Reviewed July 6, 2014

Very noisy Hotel, and the management is very young and not experienced with guest needs. They misrepresent room placement at booking time and will stick you into a very uncomfortable room not to your liking.

  • Stayed: July 2014, traveled as a couple
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Review collected in partnership with Best Western
4  Thank keithf359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShelterCoveGM, Assistant General Manager at The Inn at the Cove, responded to this reviewResponded July 23, 2014

Keithf359 – Thank you for sharing your recent experience with us at the Best Western Plus Shelter Cove Lodge. On behalf of our entire team, I would like to apologize for not exceeding your expectations and for the frustration you felt during your stay. I was made aware of the room discrepancy that you experienced and do offer my sincere apologies for this confusion. I want to thank you for giving us the opportunity to discuss all details of your stay with you in person. I am very sorry to hear that you were awoken by fellow guests and want to assure you that although these guests were not outside of our general quiet hours, the situation was addressed as soon as it was brought to our attention. Again, I am extremely sorry that you did not thoroughly enjoy your experience during your stay at our hotel and we would like an opportunity to welcome you back so that we may leave you with a lasting good impression.

Sincerely,

Amber Smith
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2014

We stayed here for a night on a drive from San Diego to San francisco and found this property to be a real gem. Our pet friendly room had a breath taking direct ocean view and was located at the south end of the property. The room was huge and very bright and very clean. Sometimes pet friendly rooms can be in the worst locations and not so sanitary. Not here. The beds were the most comfortable in recent memory with super soft sheets. Nice amenities and a superb breakfast with too many items to mention. Service was very good and friendly as well. A highly recommended hotel with an excellent restaurant ( Ventana Grill ) one block away.

Room Tip: We liked the street level rooms for a slightly higher up view.
  • Stayed: June 2014, traveled as a couple
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Thank hayii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShelterCoveGM, Assistant General Manager at The Inn at the Cove, responded to this reviewResponded July 11, 2014

Dear Michael M.,

Thank you for taking the time to share your recent experience with us at the Best Western Plus Shelter Cove Lodge. We are pleased to hear that you enjoyed the pet friendly room and your overall stay with us. We thank you for the recommendation and look forward to welcoming you back soon!

Sincerely,

Amber Smith
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

My husband and I spend a few days at Best Western Shelter Cove in Pismo Beach, CA.. for out 51st wedding anniversary. Right on the Ocean., outstanding view of water/pool. The staff goes out of there way to make you comfortable. You are maybe 5 minutes from down town Pismo. A great place to get sea food.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with Best Western
1  Thank Diana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShelterCoveGM, Assistant General Manager at The Inn at the Cove, responded to this reviewResponded July 12, 2014

Dear Diana H.,

Thank you for sharing your experience at the Best Western Plus Shelter Cove Lodge. We are happy that you chose our hotel for your anniversary and that the staff made a lasting impression on the both of you. We hope to see you again soon!

Sincerely,

Amber Smith
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2014

The Shelter Cove was fantastic. You can't beat the view. We had an upper level room. Everything was clean. The staff was excellent. We got a government rate that nobody can beat! Couldn't ask for more.

  • Stayed: June 2014, traveled as a couple
    • Value
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Review collected in partnership with Best Western
1  Thank Tracy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShelterCoveGM, Assistant General Manager at The Inn at the Cove, responded to this reviewResponded July 12, 2014

Tracy K. – Thank you for the glowing review about your recent stay at the Best Western Plus Shelter Cove Lodge. We are glad you enjoyed your stay with us and felt that you could not have ask for more. We look forward to welcoming you back when you return to Pismo Beach.

Sincerely,

Amber Smith
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2014

The Best Western Shelter Cove is a hidden gem! The location is on a cliff above the amazing Pacific. It is a beautiful area with lots of beach walks and fun restaurants. The staff at the hotel is amazing and always there to help! You must go at least once!

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Best Western
Thank Tige B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShelterCoveGM, Assistant General Manager at The Inn at the Cove, responded to this reviewResponded July 1, 2014

Tige B.,

Thank you for your recent stay with the Best Western Plus Shelter Cove Lodge. We are so pleased to hear that you consider our property a hidden gem and that the staff exceeded your expectations during your stay. We look forward to saying hello when your travels return you to our area.

Sincerely,

Amber Smith
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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