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Monica S
Cleveland, Ohio

Awesome hotel!!

5.0 of 5 bubblesReviewed Nov 9, 2017via mobile
Best hotel we stayed at all weel, and we have already stayed at 6 hilton hotels this week alone. The breakfast was fantastic, the bed was so comfy with a sleep adjuster, the bathroom was large and spacious! Great hotel.
Date of stay: November 2017
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark R, Manager at Hilton Garden Inn San Luis Obispo/Pismo Beach, responded to this review
Responded Nov 30, 2017
Hello from Pismo Beach! I am very glad to read that your stay such a pleasant one. Thank you for taking valuable time out of your day to share your experience with us. I will make sure to post your review in our employee break room for everyone to be able to read. I know it will make their day just as it did mine. Best regards and safe travels!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,186)
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Reviewed November 8, 2017

Bed self inflatable device were broken on two beds out of 3. The bed it self can could use an upgrade for the price I pay. Not a bad quality but in a fair condition. Complementary water not available in the room, but they did provide it at the front desk when requested

Date of stay: November 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank W5474NVroberth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark R, Manager at Hilton Garden Inn San Luis Obispo/Pismo Beach, responded to this reviewResponded November 30, 2017

Thank you for taking the time to submit your review about your recent stay with us. I am sorry you did not enjoy your stay as much as you could have due to the items you mentioned but I appreciate you taking the time to share your thoughts. I will make sure to have our maintenance and housekeeping team inspect the beds in your guestroom to ensure they are in proper working order. I thank you for bring these items to my attention so I may address them. Best regards.

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Reviewed November 7, 2017

Hotel staff very nice and accommodating. Breakfast reasonable and food good. Bed/mattress best ever for a hotel. Slept like a baby. Nice size room. Great location near restsurants and beach . Would stay there again.

Date of stay: November 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank srgramacy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark R, Manager at Hilton Garden Inn San Luis Obispo/Pismo Beach, responded to this reviewResponded November 30, 2017

Hello from Pismo Beach! I was very happy to read that you felt comfortable giving us 5 stars. Feedback from our guests is so very important so I appreciate you taking time to let us know about your stay at our hotel. Safe travels and I hope we see you in Pismo Beach again soon!

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Reviewed November 5, 2017

Hilton Garden Inn is in a great location for the beach or if you need to get to SLO for activities. The room is a nice size, not huge, but just right. We found the room to be clean and very comfortable. The pool is heated and super nice.

Check in is a breeze and although I would normally give this Inn a 4 star, it deserves a 5 star because of the great staff. You have any questions and they will help you. If you want more towels they are there. Slept late and really want a little more time, a late check out can be had.

Parking is so easy and if you need help with your bags, they got your back.

I felt so comfortable here. I wish I had booked more nights. Next time.

Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank elizabethlascheid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark R, Manager at Hilton Garden Inn San Luis Obispo/Pismo Beach, responded to this reviewResponded November 30, 2017

I really appreciate you taking the time to let us know your thoughts about your recent stay. It is always good to read that our team was able to provide you with great service and that the hotel's location and amenities suited your needs well. I was glad you were able to enjoy our outdoor saltwater pool as well. I hope you will be our guests again when your travels bring you back to Pismo Beach. Have a great day!

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Reviewed November 2, 2017

I expected more from this brand having stayed with them before. There were stains on the pillow cases, no condiments for the coffee pot supplied, 1 bar of soap for both the sink and the shower and internet access was down on the 2nd day of the stay. There was a bit of an attitude from the desk clerk upon check in.

Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank E6444FIpfsTR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark R, Manager at Hilton Garden Inn San Luis Obispo/Pismo Beach, responded to this reviewResponded November 4, 2017

Thank you for taking the time to submit your review about your recent stay with us. I am sorry you did not enjoy your stay as much as you could have but I appreciate you taking the time to share your thoughts. I will make sure to review the housekeeping procedure with the team to ensure future occurrences of the issues you encountered do not occur again. It is helpful to hear from our guests so we can improve on the experience for everyone, and I thank you for bring these items to my attention so I may address them. Best regards.

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Reviewed October 28, 2017

Staff were very accommodating, room nice, easy to park and get in and out. Access is great to the freeway for Cal Poly SLO activities, downtown SLO, beaches, outlet mall. Hotel offered complimentary refreshments in the lobby and guide to local activities for adults and kids.

Date of stay: October 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank X4098MNbrianp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark R, Manager at Hilton Garden Inn San Luis Obispo/Pismo Beach, responded to this reviewResponded October 31, 2017

Hello from Pismo Beach. I am so glad to read that you had a great stay at our hotel when you visited. We are very fortunate to have some wonderful restaurants, outlet stores, wineries and, of course, beaches nearby! I am glad you were able to enjoy them as well. It's important to hear from our guests to be able to continue to strive to do the best job possible. Safe travels and please visit again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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