My hotel experience was awful. I checked in and thought I had booked a king room but was placed in a double queen (not the real issue though). I called up front and got the manager Cherag Patel who told me I booked a queen but he'd try an accommodate. Awesome! He puts me in a kids no room and the second I walked through the door, there was a huge and intense smell of marijuana. Overpowering. I called up front immediately and told Cherag the problem and that I was in a huge rush and needed to get ready for a wedding rehearsal dinner and couldn't take any more time to move right now but that I wanted to move. He told me he would get my things and take me to another room. I jumped in the shower and my husband was quickly changing. All this had made us super late so we were rushing. He knocks on the door and was ready to move us right then and there. My husband explained that we didn't have any more time to move again but we could move later when we got back from this rehearsal. He told my husband he would bring a air freshener. When I got out of the shower I called Cherag back and he explained that because we "used" the room he couldn't move us and that he would bring an air freshener for the smell. I explained to him that 1) I'm pregnant and can't stay in a room full of marijuana. It's uncomfortable and who knows what it could do to an unborn baby. We are not marijuana people. 2) I have a severe llergy to marijuana and will have difficulty breathing at night and my eyes will itch, etc. I already knew my night would be terrible. He proceeded to tell me that he couldn't do anything. He already accommodated me once and he can't do it again because we took a shower in the room and he didn't have anyone to clean it now. All he could offer me was an air freshener. I couldn't believe that I was at a Hilton paying 250$ a night and this operations manager "couldn't do anything for me" except give me (a pregnant woman with an allergies) an air freshener. Needless to say, I expressed my displeasure but he stayed firm. I asked to be moved back to the original room, anything but staying in the marijuana room but he insisted that he already accommodated me and we used the room so he wasn't going to move me. I was so stressed (which is terrible for a pregnant lady) thinking of the situation, my baby, the terrible night I was goi g to have with the smell. I wanted to leave. I argued with him with what felt like forever. Finally, I told him that we were leaving for a wedding rehearsal. We would have our bags packed and he would move our room wherever. Just not I the marijuana room. He agreed to "see what he could do but makes no promises." When we returned he did in fact have our room moved to a king room somewhere else. Not sure why it took so much resistance and argument. I shouldn't have had to get so upset and argue with a manager! Customer service for a pregnant woman with a legitimate concern should have been taken seriously immediately. I shouldn't have had to argue and be on the verge of tears. He needed to identify that this was a situation where he needed to move a guest due to the environment and make it happen without he stress. Telling a customer that "I already accommodated you so that's all I can do" and "I'll bring you an air freshener" is completely unacceptable in my book. It made me feel like I was staying at a Motel 6 and I would NEVER stay at that hotel again with service and a manager like that