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Stephen O
Topanga, California

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4.0 of 5 bubblesReviewed Jul 19, 2017
There have been a few cars broken into around this neighborhood in the past, so be certain to remove any valuables from your car, or put them out of view. We stay here often. Clean quiet and easy parking. Wifi works good. Non smoking. We don't buy the breakfast for over $13, but do stop across the freeway at McDonalds for breakfast. Gas is quite nearby also. The nearby sushi restaurant was good.
Date of stay: July 2017
Room Tip: Rooms in the back don't get noise from parking lot.
Trip type: Traveled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark R, Manager at Hilton Garden Inn San Luis Obispo/Pismo Beach, responded to this review
Responded Jul 29, 2017
Thank you for your recent review and sharing your thoughts about our hotel. I was glad to read you enjoyed your guestroom and stay with us. You are correct that it is always a good idea to secure your valuables and not leave them in your vehicle. We are pleased to provide a personal safe in every one of our guestrooms so our guests can feel secure about their important possessions. I hope you have the chance to visit us again soon. Thanks again and safe travels.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,186)
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Reviewed July 19, 2017

My hotel experience was awful. I checked in and thought I had booked a king room but was placed in a double queen (not the real issue though). I called up front and got the manager Cherag Patel who told me I booked a queen but he'd try an accommodate. Awesome! He puts me in a kids no room and the second I walked through the door, there was a huge and intense smell of marijuana. Overpowering. I called up front immediately and told Cherag the problem and that I was in a huge rush and needed to get ready for a wedding rehearsal dinner and couldn't take any more time to move right now but that I wanted to move. He told me he would get my things and take me to another room. I jumped in the shower and my husband was quickly changing. All this had made us super late so we were rushing. He knocks on the door and was ready to move us right then and there. My husband explained that we didn't have any more time to move again but we could move later when we got back from this rehearsal. He told my husband he would bring a air freshener. When I got out of the shower I called Cherag back and he explained that because we "used" the room he couldn't move us and that he would bring an air freshener for the smell. I explained to him that 1) I'm pregnant and can't stay in a room full of marijuana. It's uncomfortable and who knows what it could do to an unborn baby. We are not marijuana people. 2) I have a severe llergy to marijuana and will have difficulty breathing at night and my eyes will itch, etc. I already knew my night would be terrible. He proceeded to tell me that he couldn't do anything. He already accommodated me once and he can't do it again because we took a shower in the room and he didn't have anyone to clean it now. All he could offer me was an air freshener. I couldn't believe that I was at a Hilton paying 250$ a night and this operations manager "couldn't do anything for me" except give me (a pregnant woman with an allergies) an air freshener. Needless to say, I expressed my displeasure but he stayed firm. I asked to be moved back to the original room, anything but staying in the marijuana room but he insisted that he already accommodated me and we used the room so he wasn't going to move me. I was so stressed (which is terrible for a pregnant lady) thinking of the situation, my baby, the terrible night I was goi g to have with the smell. I wanted to leave. I argued with him with what felt like forever. Finally, I told him that we were leaving for a wedding rehearsal. We would have our bags packed and he would move our room wherever. Just not I the marijuana room. He agreed to "see what he could do but makes no promises." When we returned he did in fact have our room moved to a king room somewhere else. Not sure why it took so much resistance and argument. I shouldn't have had to get so upset and argue with a manager! Customer service for a pregnant woman with a legitimate concern should have been taken seriously immediately. I shouldn't have had to argue and be on the verge of tears. He needed to identify that this was a situation where he needed to move a guest due to the environment and make it happen without he stress. Telling a customer that "I already accommodated you so that's all I can do" and "I'll bring you an air freshener" is completely unacceptable in my book. It made me feel like I was staying at a Motel 6 and I would NEVER stay at that hotel again with service and a manager like that

Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
2  Thank U2663KGnicoleb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 19, 2017

I stayed with a friend for an upcoming 10K race. The hotel was clean, plenty of towels, attentive staff, cookies in the afternoon, water available all day. They even split the bill evenly for us. The room was spacious with plenty of closet space, drawers, mini fridge, hair dryer. They have a little store that is open 24 hrs in case you forgot something. A Japanese restaurant, gas stations, highway is right nearby.

Date of stay: July 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank mlaw1970
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark R, Manager at Hilton Garden Inn San Luis Obispo/Pismo Beach, responded to this reviewResponded July 29, 2017

Thank you taking time out to let us know about your visit to our hotel. I am glad you had a good experience with our team and that the location of the hotel was convenient as well. We are very fortunate to have some wonderful restaurants, outlet stores, wineries and, of course, beaches nearby! I am glad you were able to enjoy them as well. Safe travels and please visit again soon!

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Reviewed July 12, 2017 via mobile

This hotel is old but the rooms were large and plenty of space for my family to get ready in the morning. This was hotel 4 of our Family Vaca 2017 and was an intermediate stop for our trip up the West Coast. Breakfast was average.

Date of stay: July 2017
Trip type: Traveled with family
1  Thank sean G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark R, Manager at Hilton Garden Inn San Luis Obispo/Pismo Beach, responded to this reviewResponded July 13, 2017

Thank you for your recent review and sharing your thoughts about our hotel. I am glad to hear you enjoyed the hotels' guestrooms. It is helpful to hear from our guests about their stay with us. It helps to know what we are doing well and what we can improve upon for the future. Thanks again and safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2017

Weekend getaway with my sister, to relax and refresh. This hotel was very nice; clean, friendly staff, good food in restaurant. Only one exit away from the beach, with easy on/off freeway access, and shopping just around the corner. Beds were supposed to be adjustable, but just seemed hard (didn't ruin my stay though). A balcony would've made it perfect.

Date of stay: July 2017
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Toni D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark R, Manager at Hilton Garden Inn San Luis Obispo/Pismo Beach, responded to this reviewResponded July 29, 2017

I am very glad to read that our team here at the hotel went out of their way to make your stay relaxing and that your "Sisters Getaway" was a enjoyable one! Thank you for taking valuable time out of your day to share your experience with us. I hope we have the opportunity to have you be our guest again on your next trip to Pismo Beach. Best regards.

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Reviewed July 9, 2017

Nice hotel for a short visit. Pool area is clean and small. Staff was nice and check in was easy. Room was clean. Beds need replacing very hard. Free parking. Easy access to pismo pier and dunes. Beautiful town!

Date of stay: July 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank christopherlD1378XA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark R, Manager at Hilton Garden Inn San Luis Obispo/Pismo Beach, responded to this reviewResponded July 11, 2017

Hello from Pismo Beach! I was glad to read that you had a nice visit at our hotel and enjoyed you room and the pool. We are really fortunate to have some wonderful restaurants, outlet stores, and beaches nearby. I am sorry however that the beds were not to your liking. I will make sure to have our maintenance and housekeeping team inspect the beds in the guestroom you stayed in. Safe travels and please visit again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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