I stay in Pismo all the time but this was my first time here. I actually had a reservation for over a year, having to reschedule many times due to life. One month before my stay I called to confirm and found out that the price had gone up for the summer rates and no one had made me aware of it prior. I was upset because I wasn't planning on paying that much for a room but it was too late to find something else for my family of 5 for a reunion I was going to be attending.
The lady I delt with was Patty and she was rude and very short with me constantly cutting me off when I talked. She moved me around in different rooms Never apologizing for Her mistakes.
The first night we were there we had my brother and his 3 kids come over to eat with us. He was staying down the road at the Dolphins Cove hotel. I get a phone call from the owner at the front desk accusing me of sneaking in guests and that if my brother wanted to hang out that long that he should have rented from them. ???!!!!! WTH!
She spoke to me like I was a child staying in someone's home.
The next night I needed an iron and they didn't have one in the room.........they had an ironing board but no iron.? I called at 7:00 on Saturday night and the office was closed and no one answered or returned my calls at all! I never got my iron or an apology.
This was the manager's number too!
When I checked out, Carol who was the ONLY one to ever apologize and was polite, said she was sorry my stay went that way, but that was all I got.
Oh ya, there's No window cooler either! If you want ventilation at night you have to open the balcony door and the bedroom window. Not safe!
For $319 + a night I could have stayed at most of the hotels near by who also have kitchenettes and ocean views!
They were full of crazy rules and had no guest service what so ever.
I've Never Been spoken to by hotel staff that way and I didn't do anything wrong!
- Official Description (provided by the hotel):
- We have a 24 hour front desk. Welcome to elegance on the beach. Just steps from the sandy beach and the magnificent Pacific Ocean, we're your home away from home. Enjoy the convenience of staying in one of our 14 beautifully designed studio or master suites with spectacular ocean views and breathtaking sunsets from your private balcony.Located near the Pismo Pier in the heart of downtown shopping and dining excitement, our spacious suites are stylishly furnished with kitchenettes and comfortable seating areas for gathering after a day of fun at the beach or nearby wine country. No wonder Beach House Inn and Suites is the favorite getaway spot for travelers wanting all the comforts of home and all the luxuries of a hotel at the beach. ... more less
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- Also Known As:
- Beach House Hotel Pismo Beach