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“Top Notch Establishment”

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Best Western Cajon Pass
Ranked #1 of 1 Hotels in Phelan
GreenLeadersBronze level
1 review
“Top Notch Establishment”
Reviewed May 18, 2014

This Best Western's service is outstanding. This was by far the best service I have ever experienced during my travels. They were very friendly and helped with my special requests. I recommend this hotel to those traveling in the area.

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank brentallens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick M, General Manager at Best Western Cajon Pass, responded to this review, May 23, 2014
Brent, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our entire staff strongly take your comments into consideration which offers tremendous value to the hotel and helps our staff achieve the goal of providing the most wonderful and memorable experience. It is always a pleasure to know that we have provided the best service possible, we hope to see you again.
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161 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Jefferson
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 25, 2014

This place was great! Staff was courteous and friendly. The décor was very nice, as well as the landscaping outside. Our room was very comfortable. The ambience there made us feel like we were on vacation, even though it was a business trip. Great place to stay!

  • Stayed April 2014, traveled on business
    • Value
    • Location
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Helpful?
1 Thank 906christie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick M, General Manager at Best Western Cajon Pass, responded to this review, April 27, 2014
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Again thank you for your kind comments and we look forward to having you stay with us again in the future.
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Billngs, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 3, 2014

We were very disappointed with the BW Cajon Pass motel. Because of the proximity of the highways and the train track, it was noisy all night long. The rooms were not up to date, the sheets did not go to bottom of the king bed, and there were NO extra blankets to grab when it was cold at 2 a.m. (the bed cover was thin and older. The bathroom is tiny. It was nice to have a mot.el out in the middle of 'no-where', but the cost was pretty high

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sandi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick M, General Manager at Best Western Cajon Pass, responded to this review, April 4, 2014
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel. This is a quote from a previous guest "A good location close to the interstate and part of old Rt66. If you like trains, it is close to them as well. Potentially lots of noise but the room walls kept most of it out and I slept soundly." Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable. We do not use bed covers, we triple sheet with a blanket and duvet. If extras such as towels or blankets are needed they can be requested at the front desk. Upon reviewing your reservation I do see that a staff member had quoted you a rate that our staff member offered an AAA or AARP discount as a courtesy that the hotel provides. Once again, from the entire team here at the Best Western Cajon Pass, we apologize for your experience.
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Watford, United Kingdom
Level Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 10, 2014

A good location close to the interstate and part of old Rt66. If you like trains, it is close to them as well. Potentially lots of noise but the room walls kept most of it out and I slepy soundly.

The but.... bit. You need to get in your car to get something decent to eat. Only fast food places within walking distance. The staff are well aware of this limitation and know where to point people to eat.

The rooms were well appointed, clean and tidy and the place generally show signs of a recent refit or is kept well maintained. The access to the upper rooms is via an external staircase.
The room had a good size TV and a coffee maker.

Breakfast was well above average with cooked items such as sausages and eggs. It kept me going until late in the afternoon.

I would stay here again. However, from I would eat out first before I arrive and bring a drink in with me.

Room Tip: The room I had faced the railway, I could see it but barely hear it. So probably a good choice.
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  • Stayed November 2013, traveled solo
    • Value
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    • Cleanliness
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Helpful?
Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick M, General Manager at Best Western Cajon Pass, responded to this review, April 4, 2014
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Our guests thoroughly enjoy the breakfast room. We understand that breakfast is the most important meal of the day and our complimentary hot breakfast menu includes: make your own waffles, bacon, sausage, eggs, assorted Danishes, assorted bagels, assorted bread, yogurt, oatmeal, corn flakes, fruit loops, raisin bran, apple juice, orange juice, teas, and coffee. We definitely go above and beyond Best Western requirement for the complimentary breakfast. Our goal is to provide the best experience possible for the guest and thank you for mentioning our 42 inch LCD TV’s including 150 HD channels that our hotel provides for the guests. Free Wi-Fi, In room coffee pot, Microwave, and Mini-Fridges, hairdryer, iron and ironing board.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richland, Washington
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 22, 2014

On my way up to Lake Arrowhead I spent the night at the Best Western Cajon Pass. It was a good find - good price, clean and comfortable, with friendly and helpful staff. On check in it came up that I was interested in trains and would like a room with a track view, if possible. The staff was very helpful in recommending a good room for that purpose. The property is right adjacent to the BNSF and Union Pacific tracks to the west, Interstate 15 to the east and a state highway to the west. This has the potential for noise, but all things considered the rooms are well insulated and fairly quiet. For railfans, the nearby area has many places to go watch trains and not have to trespass on railroad or private property. The staff also made a good recommendation for dining that night. The free breakfast was typical for a motel and quite adequate. All in all a good find and an enjoyable experience.

  • Stayed February 2014, traveled solo
    • Value
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Helpful?
Thank Carl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick M, General Manager at Best Western Cajon Pass, responded to this review, February 24, 2014
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our guests thoroughly enjoy the breakfast room. We understand that breakfast is the most important meal of the day and our complimentary hot breakfast menu includes: make your own waffles, bacon, sausage, eggs, assorted danishes, assorted bagels, assorted bread, yogurt, oatmeal, corn flakes, fruit loops, raisin bran, apple juice, orange juice, teas, and coffee. We definitely go above and beyond Best Western requirement for the complimentary breakfast. The location is indeed great and the food options nearby are tremendous in terms of variety and proximity. There are several dining options nearby. The hotel staff strives to improve the guest’s experience and I hope that you would please consider staying with us again. I am most certain that your stay with us will be a memorable and wonderful experience.
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Wrightwood
Level Contributor
3 reviews
Reviewed February 12, 2014

This property is noisy because of the highway but the pluses are a nice staff, clean and comfortable rooms. and a lovely high desert location. Breakfast not bad either, with eggs and sausage offered. Trains are a plus for me.

Room Tip: Unless you have a pet, pick a room away from the highway.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank missmoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick M, General Manager at Best Western Cajon Pass, responded to this review, February 14, 2014
Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Our guests thoroughly enjoy the breakfast room. We understand that breakfast is the most important meal of the day and our complimentary hot breakfast menu includes: make your own waffles, bacon, sausage, eggs, assorted danishes, assorted bagels, assorted bread, yogurt, oatmeal, corn flakes, fruit loops, raisin bran, apple juice, orange juice, teas, and coffee. We definitely go above and beyond Best Western, requirement for the complimentary breakfast. As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel. The hotel staff strives to make the guest’s experience a memorable and wonderful experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Monica
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 31, 2013

We have stayed at this Best Western before and we were pleasantly surprised at how low the room rates were this time, especially over the Christmas holiday period. It is definitely good value for the money. However, between our first and second days there, no one ever came to clean the room even though we notified the front desk about this in the late afternoon.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank JerSantaMonica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick M, General Manager at Best Western Cajon Pass, responded to this review, January 2, 2014
There are definitely some key points in your stay which are absolutely unacceptable. I sincerely apologize for any inconvenience that you have may have experienced during your stay at our hotel. We will be discussing this review in our weekly staff meeting and will make sure our entire staff is fully aware of our policies and high standards for this hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Cajon Pass

Property: Best Western Cajon Pass
Address: 8317 US Highway 138, Phelan, CA 92371-4809
Phone Number:
Location: United States > California > Phelan
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Phelan
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Cajon Pass 2.5*
Number of rooms: 46
Official Description (provided by the hotel):
Stay at this Phelan hotel located at the base of the scenic San Bernardino Mountains and enjoy a peaceful, serene visit in California. The BEST WESTERN Cajon Pass is conveniently located at the junction of Highway 138 and Interstate 15 just minutes away from Glen Helen Regional Park where guests may enjoy fishing, swimming, nature trails and camping. The Pacific Rim Trail, Auto Club Speedway, San Manuel Amphitheater, Green Tree Golf Course and Mountain High Ski Resort are all just a short drive from this Phelan, California hotel. Guests will also appreciate the variety of nearby dining and shopping options. Each well-appointed room features free high-speed Internet access, an iron/ironing board, coffee/tea maker, microwave and refrigerator. Visitors may choose to upgrade to a business suite or a specialty room which will accommodate up to eight people. The BEST WESTERN Cajon Pass offers a complimentary continental breakfast, an outdoor swimming pool and spa as well as beautiful mountain scenery. A friendly staff is standing by to ensure a comfortable and unforgettable stay. ... more   less 
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Also Known As:
Best Western Cajon Pass Hotel Phelan
Best Western Phelan
Phelan Best Western

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