I've stayed at this hotel approx five times a year over four years. It used to be a friendly, clean motel with comfortable rooms. Over the past year every stay has included problems with the room. In Nov 2012 the heater didn't work during our five day stay, and we were very uncomfortably cold. Managements response was lukewarm as well.
The next stay we had problems with the TV. After traveling all day we wanted to relax in the room but instead had to wait for tv maintenance.
Recently our stay included a guy in the next room standing on his balcony smoking, the smoke being sucked into our room by the heating unit. The room smelled like cigarettes as did the bedding.
This past weeks stay we reported the window didn't lock. The desk clerks response was indignant and rude. He totally failed to satisfy us and instead displayed horrible people skills.
We are done with this AWFUL property and tired of things not working. I'm not staying here again. It is really sad because once it was such a nice place.
- Official Description (provided by the hotel):
- At the southern edge of Petaluma, one of the oldest cites in California founded in 1858, stands the distinctive Cape Cod style complex of buildings that is the Quality Inn Petaluma. Rated three diamonds by AAA, the 108 room hotel serves as the travelers comfortable and convenient hub to historic downtown, pacific coast beaches, wetland hiking trails, golf courses, wineries and family farms. ... more less
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- Also Known As:
- Quality Hotel Petaluma
- Quality Inn Petaluma - Sonoma CA - Sonoma County
- Petaluma Quality Inn