This was my fourth stay in two years, and like other reviewers, I found the staff efficient and polite but standoffish. They certainly don't go out of their way to acknowledge club members or make suggestions. The rooms are very comfortable and you have to appreciate the frig instead of a mini-bar... that's a touch of class on their part. The gym is inadequate so I always end up paying to go to a downtown facility... too bad really, with the addition of a decent spinning-type upright (NOT recumbent) bike and a few more free weights it would be fine. The restaurant is overpriced, big time. And with so many better options nearby it is only the desperate that fall prey to room service. How about an automatically added 18% gratuity plus a $2 delivery charge, PLUS the staff delivering the service still expects a tip! Very crass and to my mind, inappropriate in America.
And I must say I do not like the daily charge for wired (not wireless) internet service. You'd think wired or even wireless would be included in the room rate at this point. Again, polite but willing to take advantage is the impression I have of the mission of this property. I think they need some competition in the immediate area to make them realize how valuable the customer is.More
- Free Wifi
- Free Parking