My friends and I stopped in here because it's walking distance from the camp site for day 3 of the AIDS LifeCycle bike ride from SF to LA. Some of our party were vegan, and as such we weren't expecting much selection for them at a BBQ place, but we were looking for a change of pace from camp food. Turns out we should have stuck with the camp food.
The vegans, realizing the staff might not have heard of a vegan before, made clear they were allergic to diary products, and asked if the veggie burger contained any. The server went back and checked if their veggie paddies had dairy, and came back and said they did not. Quite some time after the order he came and said they didn't have any veggie burgers left, which left us to believe he had never actually checked for dairy ingredients in the first place. So obviously this place doesn't care if you have food allergies, and is willing to lie to placate you. To top it all off they all changed their order to garlic fries, which contrary to the menu description was full of shredded cheese. What happened to the dairy allergy request?
Other complaints besides the absolute incompetence include receiving a crappy mojitio flavored wine cooler when ordering a mojito from their supposedly full bar, slow service through out the evening, and a vegetarian who ordered a burrito with no meat finding a few chunks of steak mixed in.
Yes this is a BBQ place, and not the most ideal spot for catering to vegetarians in a group, however I've been to many steak houses before that could at least understand and make some effort at accommodation for a paying customer, but this place seemed baffled beyond belief at even the slightest attempt to modify orders from the menu or take requests into consideration. Epic fail.
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