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“I think they missed the customer service training”

The Steakhouse at Paso Robles Inn
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Ranked #26 of 195 Restaurants in Paso Robles
Cuisines: American, Steakhouse
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Restaurant details
Dining options: Breakfast, Dinner, Reservations
Description: Known for our expansive menu of hearty steakhouse fare and as one of the most sought-after restaurants in Paso Robles, The Steakhouse at Paso Robles is proud to serve a variety of carefully-crafted plates that bring together the fresh ingredients of California's Central Coast. Set amongst a beautiful backdrop and offering both indoor fireside dining and patio dining, the Steakhouse invites you to discover dishes that are abundantly flavorful and naturally tender. Brought to the table by generations of farmers, our Certified Angus Beef has passed through a rigorous process to evaluate for marbling, maturity, sizing, appearance and tenderness. Restaurant Specials Prime Rib Wednesday: 5-9pm - 10oz Prime Rib with choice of potato and house salad ($26.95) Surf & Turf Thursday: 5-9pm - 8oz Top Sirloin & Shrimp Scampi ($28.95) Sunday Brunch: 10am-2pm - Includes All Beverages & Bottomless Mimosas ($34.95 for adults, $17 for children) Sunday Night Prime Rib Special: 4-8pm ($26.95) As a chosen destination among Paso Robles restaurants for breakfast, lunch, dinner and Sunday brunch, The Steakhouse offers savory plates, a commitment towards service you're unlikely to find elsewhere and a warm and inviting atmosphere.
Southern California
Level 4 Contributor
38 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 48 helpful votes
“I think they missed the customer service training”
Reviewed April 13, 2012

Food here is alright, nothing that stands out or would make me put this on a return-to list. But what was really surprising was how they handled a reasonable customer request that any other restaurant would have taken care of without question just to make a customer happy. There were six of us there for a lunch. One ordered from the buffet which included unlimited mimosas. She did not have a mimosa or other drink with her buffet. When the bill arrived and there was a mimosa charge for $15 for two mimosa that another in party had. So, we asked the server if she could just take those mimosa charges off the bill since the buffet person didn't have a beverage. No, she could not; so we asked to speak to the manager - he was talking with another party (obviously people he knew socially, and took an inordinate amount of time coming over to us after he'd been told we wanted to speak with him - this behavior just baffles me). He also said no and "no sharing of buffet". We said that we got that, but thought it was still a reasonable request. He went into a whole explation of how expensive mimosas were which was incredibly condescending (not to mention ridiculous). He wouldn't even compromise on one mimosa. So, lesson is to have the buffet person order the mimosa and let someone else drink it. Such a silly situation - for $15 off a $160 bill --- suffice to say, that is 6 people who have spouses/partners and friends who won't be returning to this place with any of them.

  • Visited March 2012
    • Value
    • Atmosphere
    • Service
    • Food
1 Thank DBR2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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197 reviews from our community

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Date | Rating
  • Danish first
  • English first
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  • Any
English first
Roseville, California
Level 5 Contributor
81 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
“lovely setting, great food and excellent service”
Reviewed March 31, 2012

We stopped in here for dinner on our way to San Diego. A lovely place to have a nice, quiet dinner. The service was professional and knowledgable, and the server accomodated several special requests to change ingredients in our dinner. I had the tri tip appetizer and the chopped salad, and my husband had the house special, the prime rib - perfectly cooked and seasoned. The Inn is on the National Register of Historic Places..lots of great history along with a great dinner!

  • Visited March 2012
    • Value
    • Atmosphere
    • Service
    • Food
2 Thank flyngirlCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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