We have two major problems with this "luxury" hotel. First, we stopped there for one night as part of a longer trip. Our car was loaded with our belongings and gifts for our family. Valet insisted that we could not park our own car. We were reluctant to hand over the keys to our car, given that we had so many things in there and it was inpractical for us to totally unload it. A plea to the General Manager, Mohammed, resulted in them "letting" us park our own car in their spa area and lugging our baggage ourselves.
Second, when we checked out we paid our bill in full. It is now three weeks later and they still have a pending authorization on our card that exceeds the amount we actually spent. A call to their front desk resulted in no answers. I finally had to call the bank today to get them to call the hotel so we could get the charge released.
I used to stay here a lot for business before Langham took over and it was a fabulous property.
Langham thinks they run a luxury resort? Hardly.
- Official Description (provided by the hotel):
- Capturing the grace and elegance of a bygone era, The Langham Huntington, Pasadena, Los Angeles is located at the base of the picturesque San Gabriel Mountains, just nine miles north of downtown Los Angeles in beautiful Pasadena. Located on 23 acres with grand historic ballrooms and gardens, the landmark hotel features delectable dining, the award-winning Chuan Spa and a number of recreational choices such as tennis programming, fitness classes, swimming and nearby golf. ... more less
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- Also Known As:
- The Langham Huntington, Pasadena, Los Angeles Hotel Pasadena
- Langham Huntington Hotel
- The Langham Huntington Hotel