There are many positives and some negatives.
In general, the positives were the excellent service which is conducive to big events and the negative was the dated decor.
The front desk function was excellent. We visited during a very busy time and they had adequate staff to check us in quickly and efficiently. The woman at the front desk said they were having a computer problem which was slowing the process, but I did not notice any delay.
As some have mentioned, the rooms and decor is dated. We had a suite and an extra room.
Suite: It was huge. Strangely enough, it did not have a small refrigerator. The hotel promptly sent up a refrigerator (thank you) but there wasn't any inconspicuous place to put it. The bedroom was large and the suite had a separate vanity area with 2 sinks as well as another large counter in the adjoining bathroom. I thought the bedroom closet situation was awkward and about half the closet was difficult to get to. Plenty of drawer space in the bedroom and plenty of storage in the public areas The suite had a lot of wasted space in the entry and front areas. Since this hotel seems to do a lot of special events such as weddings, meetings etc., I would assume that space would come in handy for that. It had a huge double balcony with chairs.
By the way, our rooms had two different views. I thought the view was nice on either side of the hotel, that is, there is no bad view. On the mountain view side, there was a lot of noise from the hotel ventilation equipment above the garage that detracted from the nice view.
The standard room seemed good. Same decor, plenty of drawer space. It was not small, but I thought it was a little cramped with two queen beds. I assume that was due to the larger beds, dressers and desks. (FYI, I tend to mention that many hotel rooms are cramped.) There was a single attached balcony. I am guessing the room was about 400 sqft. but the hotel can verify this for you.
Very good quality beds and linens. Had an exceptionally good night's sleep.
Some hotel decor gets better with time, some decor looks dated a week later. This decor is not bad, but it is the 70s - 80s look. This hotel has plenty of attractive public spaces. Hallways, including guest room hallways, were clean and bright.
Great, large exercise room. I thought the pool and pool area was rather small although it was clean and well stocked with plenty of clean towels.
It was included in the parking fee. The valet was very good. Even during impossibly busy times, such as New Year's Eve, hotel guests always had their cars promptly.
We visited for a week during the Rose Bowl and New Years Eve. The hotel handled those events as well as could be done. Concierge service was available in multiple areas. For example, when I wandered to the lobby to check on our car service, staff approached me first to ask how they could help. Some hotels have staff available to help. Other hotels have staff you have to search for. Apparently, this hotel has staff that seeks you out first in order to help.
This is a nice walking around area of Pasadena. There are plenty of restaurants and shopping in the small mall two blocks away. There are also plenty of small fine dining restaurants in the area which the concierge can direct you to. There is a convenience store in the convention area of the hotel.
Tip: The nearby mall movie theater must be one of the best in the country and it includes reserved seating which can be purchased online.
This hotel handles big events and holidays well -- primarily due to the well trained and available staff. If you appreciate that, as I do, this hotel will please you. The rooms are a little dated. If that bothers you, this hotel will displease you.
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- Also Known As:
- Hilton Pasadena Hotel Pasadena
- Hilton Hotel Pasadena
- Pasadena Hilton Hotel