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All reviews convention center club level old town within walking distance first floor an older hotel shops and restaurants mini fridge two blocks rose bowl rose parade self parking colorado blvd henry brady shuttle monica
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Reviewed February 15, 2017 via mobile

The hotel staff are very pleasant and the rooms are very spacious. Hotel was super convenient for walking to old town Pasadena and their parking rates were reasonable. Considering most parking around the area isn't complimentary, this is a big plus. The gym was decent. There seemed to be only one elevator working during my stay. While a little dated, the hotel did not smell stale. I enjoyed my stay and would return.

Date of stay: February 2017
Thank Raveneyez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPasadena, Operations Coordinator at Sheraton Pasadena Hotel, responded to this reviewResponded February 17, 2017

Hello Raveneyez,

Thank you for leaving us your feedback and recommending our hotel. The hotel is a bit dated but we are so excited to be renovating our guest rooms and public space. We look forward to having you back with us! Please let us know if there is any accommodation questions or requests we can assist you with.

Regards,
Brenda Garcia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2017

Right off the 210 highway, close to the Pasadena town center with lots of interesting places: restaurants from breakfast to late night, whole foods....etc. We didn't try the hotel dining services at all.

Rooms need to be upgraded. Overall a typical "old" Sheraton hotel.

Date of stay: October 2016
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Yi Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPasadena, Operations Coordinator at Sheraton Pasadena Hotel, responded to this reviewResponded February 15, 2017

Dear Yi Y,

Thank you for your comment. I am glad you were able to enjoy the location of our hotel. Pasadena truly is a beautiful city that has a lot to offer. Look out for updates on the modernization of our guest rooms and public space. You will love the changes! Please feel free to use me as your point of contact next time you are in town.

Warmest Regards,
Brenda Garcia

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Reviewed February 13, 2017

A old property with tired furnishings and decor, both in the public areas and the rooms. The 3 elevators/lifts are the slowest I have ever had the misfortune to use, anywhere.

During my latest stay, only 1, yes, ONE, elevator was operational for the 300+ rooms in this 5 story/level building.......which is adjacent to a large convention and event auditorium. Spent a lot of time waiting for the lifts......frankly, bring lots of patience if you stay here!

As stated, adjacent to convention and event area, and just off Colorado Blvd which is the main road through "town" which is a 8 minute walk away, and the Rose Bowl being another 10 minutes more. Plenty of restaurants on the Main Street but they're pricey.

Room tip: Mountain views towards town
Date of stay: February 2017
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank _barryjwong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2017

While cheaper than the Westin Pasadena, this off the beaten path Sheraton is in need of renovations. Rooms are tired and not worth the close to $200/night. Also for one of the days, only 1 of the 3 elevators was working. I resorted to stairs, and I was on the 4th floor. That being said, staff are friendly and helpful. Shuttle when available within 3 miles is helpful when available (first come first served). Executive lounge breakfast and computer are helpful. Hope that they can get a reno in the near future. Good luck and enjoy!

Room tip: Try for Higher Floors.
Date of stay: February 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank LHOVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPasadena, Operations Coordinator at Sheraton Pasadena Hotel, responded to this reviewResponded February 13, 2017

Dear LHOVancouver,

Thank you so much for bringing up your concerns. It is my pleasure to take this opportunity and inform you that plans for the renovation of guest rooms and public space have started. We are very excited about the changes and would love to have you back with us once the project is done towards the end of 2017. Look for the updates coming soon!

Warm Regards,
Brenda Garcia

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Reviewed February 8, 2017

Glad we were able to get a room with short notice.Hotel room was clean. Needed a pet-friendly room & were able to get a patio room. Staff friendly. Elevator from parking to lobby very slow. When you walk into the hotel room with a patio, you have the bathroom and closet on the top floor & you have to walk down a few steps to the actual room. Kind of unique. Rooms were clean with a small fridge. You get a small bottle of Dasani water, coffee maker with Starbucks coffee. Nice patio area with a table chairs; just wished there was a wall to separate each room's patio for some privacy. Other than that, nice & clean in a quiet area with friendly staff.

Date of stay: February 2017
Thank AlohaSpirit808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPasadena, Operations Coordinator at Sheraton Pasadena Hotel, responded to this reviewResponded February 13, 2017

Dear AlohaSpirit808,

Thank you so much for leaving us your feedback and recommending our hotel. I am so glad that you were able to find accommodations with us and enjoy a comfortable stay. Thank you for also mentioning our staff. They work hard to ensure they are giving the best customer service to all guests and it will make them happy to know it was recognized. I do want to apologize for the slower elevator this past week. We are excited to have them modernized with the renovation we have just started.

I hope your travels bring you back to the Sheraton Pasadena soon!

Warmest Regards,
Brenda Garcia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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