We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice hotel but internet connect is horrible”
Review of Sheraton Pasadena

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sheraton Pasadena
Ranked #9 of 31 Hotels in Pasadena
Chicago, Illinois
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Nice hotel but internet connect is horrible”
Reviewed March 25, 2014

I stay at this hotel weekly, as I'm a business traveler. The hotel is nice, but the internet connection both wired and wireless is extraordinarily poor. When traveling for business internet is needed and even when talking to the front desk, calling the IT help desk and plugging into the Ethernet cord, it's nearly impossible to get more than 1-2 minutes of use-able connection.
The rooms are nice. The restaurant is nice. The room service is fast, but the hotel internet is sad, very, very sad and disappointing.

Room Tip: Ask for a room away from the "smoking deck" if you prefer not to smell smoke.
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abbstravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

798 reviews from our community

Traveler rating
    226
    305
    158
    59
    50
See reviews for
163
153
51
304
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Stafford, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 24, 2014 via mobile

We stayed at the Sheraton Pasadena at the beginning of our first road trip in California. It was a great place to stay, close enough to LA to visit each day but a lovely calming location to come back to after a busy day sightseeing. Staff were helpful and the beds are very comfy. Lots of restaurants close by and old Pasadena is lovely, good for browsing around the shops! Would definitely return here.

Stayed March 2014, traveled as a couple
Helpful?
2 Thank P4ULAb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Charles, Louisiana, United States
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 16, 2014 via mobile

My room (120) was large with two levels and a large outdoor space situated on the first floor of the hotel. Service was wonderful and breakfast and catered dinner in private room was great. Wifi was free with membership ($10/day otherwise). Location was good with shops and restaurants nearby. The fitness room was top of the line. Would definitely recommend for business travelers.

Stayed March 2014, traveled on business
Helpful?
2 Thank Jennifer U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ames, Iowa
Level Contributor
56 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 11, 2014 via mobile

Great location. Excellent front desk service. Rooms were spacious, clean, and comfortable. Very quiet. Breakfast was a little sub par in the Club room though. Will definitely stay here again!

No complaints here. It's a good value too.

Stayed February 2014, traveled on business
Helpful?
Thank TheRoyalChief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellevue, Washington
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 11, 2014

Two night stay (via priceline for $90) Sat/Sun -- Location is great, staff was friendly, helpful -- rooms large, nice -- parking easy and close to freeway....only complaint is elevators are slow...but that isn't really a complaint, more of an observation :-)...

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stormyray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Experience l, Manager at Sheraton Pasadena, responded to this review, August 19, 2014
Thanks for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 25, 2014

pros:very good loction ,walking distance to shopping mall and coffee shop,very friendly staff, high quality bed and sheets, 100% satisfication.
cons:no complimentary continental breakfast, 19$/day parking charge

Room Tip: upper level room highly recommended
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank YangJIn2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPasadenaGM, Guest Relations Manager at Sheraton Pasadena, responded to this review, March 4, 2014
I am glad to hear that you had a very nice stay with us. I am also glad to hear that you found our Sheraton Sweet Sleeper bed to be of high quality, we do pride ourselves in providing the very best mattresses and linens to our guests. We do have a full breakfast buffet and made to order breakfast menu available for purchase at our Restaurant Soleil, and parking is $18 per day for overnight parking with in and out privileges. Thank you very much for posting your pros and cons to make other travelers aware of how to prepare for their stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 22, 2014

I am staying at the Sheraton Pasadena for a trade show.
Check in took 2 hours. Not all rooms have safes. The front desk does not know what rooms have what in the room. Really?
They kept changing my room till bingo, finally got on.

The room is nice but old. Redone not in the last few decades.
Location is great. But I think next time we will be at the Hilton down the street.
Service is spotty. Most staff are just doing their jobs, nothing more. Sometimes less. The front desk staff very poorly trained.
The restaurant is always a jumble cluster. They just seem so very disorganized.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPasadenaGM, Guest Relations Manager at Sheraton Pasadena, responded to this review, February 28, 2014
I am sorry to hear that you had a less than stellar experience with us here at the Sheraton Pasadena. I would appreciate if I could be of personal assistance to you and discuss your concerns and experience please feel free to contact me at Khaurontha@sheratonpasadena.com. Sincerely, Khaurontha Williams Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Pasadena hotels
0.8 mi away
DusitD2 Hotel Constance Pasadena
0.5 mi away
Courtyard Los Angeles Pasadena/Old Town
0.4 mi away
The Westin Pasadena
The Westin Pasadena
#4 of 31 in Pasadena
4.0 of 5 bubbles 1,343 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Hilton Pasadena
Hilton Pasadena
#6 of 31 in Pasadena
4.0 of 5 bubbles 1,151 reviews
1.7 mi away
The Langham Huntington, Pasadena, Los Angeles
0.6 mi away
Residence Inn Los Angeles Pasadena/Old Town
Show Prices
Show Prices
Show Prices

Been to Sheraton Pasadena? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Pasadena

Property: Sheraton Pasadena
Address: 303 Cordova St, Pasadena, CA 91101-2426
Location: United States > California > Pasadena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Pasadena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Travelocity, Hotels.com, Hotwire, Cheap Tickets, Priceline, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Sheraton Pasadena reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing