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“Nice hotel”
4 of 5 bubbles Review of Sheraton Pasadena

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Sheraton Pasadena
Ranked #10 of 31 Hotels in Pasadena
Gurgaon
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice hotel”
4 of 5 bubbles Reviewed November 6, 2013

The hotel is well located, just walking distance from a lot of offices, restaurants and shops. The rooms are comfortable and provide a good way to relax. The facilities that they have are good and fairly priced. The in-house restaurant can add more options on the menu, both for breakfast and dinner. Would love to come back to this place on my next trip.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kocharsabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this review, November 27, 2013
We are pleased to hear that you were comfortable throughout your stay and that you enjoyed our central location. We appreciate your feedback about our menus and will pass this along to our Executive Chef. Thank you again for your feedback, we would love to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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795 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (174)
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california
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 3, 2013 via mobile

It's walking distance to a lot of restaurants and shops and there's plenty of street parking if you're willing to look around. The rooms are comfortable and service is standard for sheraton. I just wish they had a jacuzzi on the premises! Having just a pool made it seem incomplete.

Stayed June 2013, traveled as a couple
Helpful?
Thank candidreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this review, November 27, 2013
Thank you for your feedback, we will be undergoing a multi-million dollar refurbishment in the near future and appreciate your feed back as we make our plans. We are pleased to hear that your stay was comfortable, and we look forward to welcoming you back soon.
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Raleigh
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed November 1, 2013 via mobile

Room was clean and a nice size. Has all the basics needs like fridge and internet. But was lacking a few little things that become big things. Such as only one working accessible outlet in the room on the desk and none by the bed and no lap-desk. Turns out there are a number of hotel areas like a cocktail lounge and business area ...but never found them and they were never pointed out. Parking is expensive. Had a breakfast sandwich wrap for room service and although expensive it was an ample portion and tasty.

Stayed October 2013, traveled on business
Helpful?
Thank UngavaNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this review, December 2, 2013
I am sorry to hear that you had an unsatisfactory stay. Staff has been trained to share details of hotel amenities so our guests can enjoy them. I will address with the team. Parking and food pricing is in line with hotels in the market. I am glad you found the breakfast wrap tasty. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 17, 2013

Room was very adequate in size. Room cleanliness was excellent. Bed and pillows were very comfortable. TV had excellent reception and a large variety of channels. Bathroom was a little short on counter space, but manageable. Having a refrigerator in room was a great convenience. Good location for convention center and Paseo Colorado, a nice shopping area. Second floor rooms have nice balconies. There is also a fitness center with good variety of machines. Business center was very convenient for printing airline boarding pass. Staff was friendly, professional, and helpful. Normal prices run a bit high, but I was able to get a reasonable price through Priceline.com. Extra charge for Wi-fi in room.

Room Tip: Second floor is good if you like balconies.
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  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this review, October 29, 2013
Thank you very much for your comments. We are pleased to hear that you found your room clean and spacious, the Sheraton Sweet Sleeper Bed comfortable, and our staff to be friendly and efficient. We are also glad to hear that you enjoyed the Link@Sheraton for printing your boarding pass and our Sheraton Fitness Center by Core Performance. We do charge our guests for in-room wifi per usage rather than increase the room rates across the board, however there is ample free-wifi in our lobby areas. Again, thank you for your comments, we hope to welcome you back soon.
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Bentonville, Arkansas
Level Contributor
138 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 bubbles Reviewed October 16, 2013

I wish I could post a better review for this hotel because the location and actual room were quite nice. Unfortunately, like several other hotels in the area, they service a lot of wedding parties and that means loud drunks roaming the halls at all hours of the night. We stayed Thurs/Fri/Sat nights. Thursday night - no problem (business guests). Friday & Saturday night - I had to go out and ask people to quiet down at 11:38 PM, 12:30 AM, 1:30 AM, 2:35 AM. Guys fighting & swearing. I have had the same issue at the Pasadena Hilton and the Westin too. I guess we will have to look for a quiet bed & breakfast next time.

Room Tip: Stay away from the elevators - request a room as far down the hall as possible. This hotel services...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swaynewilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this review, October 29, 2013
I am sorry to hear that your stay with us did not meet your expectations. We do seek for all of our guests to have peace and quiet throughout their stay with us. Although we do have restrictions on music volume and the hours which it can be played for Wedding Receptions, it is frustrating to us, and our guests like you, who are disturbed by others lack of consideration for their personal volume and the hour of the night. We do hope to welcome you back in the future and that your stay will be serene.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
1 of 5 bubbles Reviewed October 9, 2013

I purchased tickets for the Legends of Summer concert and needed a place nearby to stay. I found this place and booked it in spite of all the negative reviews cause I didn't think a Sheraton hotel could be that horrible...Boy, was I wrong!! DO NOT STAY HERE!!!

First off, the elevators don't function properly. They take you down before taking you up and vice versa. It also smells in this hotel. It smells like a sewer pipe nearby broke and all of its disgusting fumes are funneled through the parking garage and lobby.

Our check-in time was 11am and we did not get to check in until close to 5pm. Management knew of the event nearby yet did not plan at all for the crowd. You would think that if you see 100 people checking in at your hotel on the same day that you would staff accordingly... not the case for this hotel. And to top it off, management is RUDE and unwilling to accomodate even though THEY ARE IN THE WRONG!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this review, October 29, 2013
I am very sorry to hear that your experience was unsatisfactory. I would like the opportunity to address your concerns in person. Please contact me at execoffice@sheratonpasadena.com if that is convenient.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed October 9, 2013

Found the Sheraton Pasadena on par with many Sheraton's I've stayed at (I'm a SPG gold member). Agree with other reviewers the building is older. Was put in a SPG preferred room with King bed on 5th floor. Very clean and I always sleep well in a Sheraton bed. View was of the mountains in the north, over the pool area. Room had mini-fridge, no microwave. Surprised to see an ice rink next door to hotel! The same complex as Pasadena Convention Center.

Paid $18/day for parking, but it came with 24-hr unlimited in-out privileges so very convenient if you go somewhere, come back, go out again later (dinner, visit family, shop, etc), which we did. The pool area was nice and gym facilities were good (similar to other Sheratons).

Old Pasadena is only a few blocks away so easily walkable. I have family close to Pasadena so it was convenient location. Close to start of 110 freeway to take you to downtown (and to airport). The 210 is a few blocks away.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hsu118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonPasadenaGM, General Manager at Sheraton Pasadena, responded to this review, October 29, 2013
Thank you very much for your comments. We appreciate your informative comments as they do help make other travelers aware of the amenities and points of interest near our hotel. We are glad to hear you found our facilities to be clean and comfortable. We are currently planning a multi-million dollar renovation of our hotel, as we do have an older property. We hope to welcome you back in the future so that you can enjoy the improvements we make.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Pasadena

Property: Sheraton Pasadena
Address: 303 East Cordova Street, Pasadena, CA 91101
Location: United States > California > Pasadena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Pasadena
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton

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