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“Great location in Pasadena” 3 of 5 bubbles
Review of The Westin Pasadena

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The Westin Pasadena
Ranked #4 of 31 Hotels in Pasadena
GreenLeadersBronze level
Glen Head, NY
Level Contributor
72 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Great location in Pasadena”
3 of 5 bubbles Reviewed July 26, 2009

Overall the Westin was adequate. Nice and safe location. Beautiful to stroll the shopping and the ciy Hall building. The Hotel was in need of updating. The rooms had comfortable beds but the tiles in the Bathroom were worn and cracked. We had 2 rooms and one of the showers didn't work. Overall, have stayed in better more budget hotels. Pool area was very nice.

  • Stayed July 2009, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ChrisM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinPasadena, Owner at The Westin Pasadena, responded to this review, July 30, 2009
Thank you for your kind comments regarding our location. We are located in the heart of the city and within walking distance to many restaurants, shops, theatres and museums. Additionally, we appreciate your comment regarding the bathrooms and will address the issue with our team. Thank you again for your feedback and we look forward to welcoming you back on your next visit. Remain well....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,313 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Jakarta, Indonesia
Level Contributor
94 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed July 18, 2009

Well, basically a typical Westin. Nice place but the room a bit small but nothing to complain about. The location is also a good thing since it is a walking distance from restaurants.

If you are driving, you can just self-park from Union Street, per night is USD8. Pasadena is a nice area overall, much better than other Los Angeles areas. I would definitely come back to this hotel and will recommend this hotel.

  • Stayed July 2009, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank nicholasdamian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinPasadena, Owner at The Westin Pasadena, responded to this review, July 30, 2009
While we hope that our guests will utilize our hotel restaurant called Ventanas or relax in our Living Room lounge, we can certainly appreciate yor desire to walk and enjoy the city. It is true; we are located in the heart of the city and within walking distance to restaurants, shops and much more. Parking is inexpensive by comaprison to many other cities and certainly entices one to visit more often. We hope to see you again soon. Until then, remain well!
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california
1 review
2 of 5 bubbles Reviewed July 14, 2009

I was expecting a decent hotel with the Westin name and the price I pay. Well the outside look of the hotel looks grand and that's it, as soon as you get into the room. No microwave or refrigerator. The reception said you can have a fridge for $10 a day. Beside, the room is old and dirty. I see stain on the toilet, towels and even the pillow case. And they have dust everywhere like the dryer and the tissue box. That's very disgusting. I talked to the registration lady the next morning. She didn't really apologize nor give me any compensation. She only offered to send the cleaning lady up. It was my worst hotel experiment and I feel like spending 4 star hotel price with a 2 star motel stay.

  • Stayed June 2009, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank manman2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinPasadena, Owner at The Westin Pasadena, responded to this review, July 30, 2009
I am sorry to read about your experience and how we missed the mark on numerous occasions. Your experience was not typical and The Westin brand truly tries to offer better. I have reviewed your comments with the team and we will address the housekeeping items you noted. The hotel is a full service hotel and as such chose not to offer complimentary in room refrigerators and microwaves. That said it is with comments like yours that we learn and grow and wie'll certainly take into consideration your feedback as we plan for the future. We hope you will try us again and until then, remain well!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
550 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
5 of 5 bubbles Reviewed June 16, 2009

The Westin in Pasadena is in a great location. It is 2 blocks from Colorado Blvd. Everything is within a short walk. Lots of restaurants, shopping, bars, etc. The mall is a few blocks away as is the movie theater. The Westin grounds were very nice. The hotel is very clean. The rooms are spacious. The sttaff very friendly and efficient. Great view of the old Pasadena courthouse from the pool.

  • Stayed June 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinPasadena, Owner at The Westin Pasadena, responded to this review, July 30, 2009
Wow; we couldn't agree more! Thank you for recognizing all that we have to offer. We are centrally located in the heart of the city and within walking distance to Old Town as well as great shops and restaurants. It sounds like you had a blast and we hope to see you again soon. Be well....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, CA
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed June 5, 2009

I've stayed at this hotel twice. Once in 07 and in 08. The staff was very accomodating and friendly. It was a great experience!

  • Stayed August 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gumbie1118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinPasadena, Owner at The Westin Pasadena, responded to this review, July 30, 2009
Thank you! We cannot recognize the great staff enough for all that they do. It is our staff that makes the hotel and The Westin brand come to life. They truly do an amazing job in delivering exceptional service. I am certain that they will enjoy reading your comments for all to see. Thank you and we hope to see you again soon; be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed April 21, 2009

Stayed here for 5 days, booked on Hotwire for less than $75 a night so a real bargain,
the hotel is in the Old Town and is perfectly located for exploring the beautiful city of Pasadena, the hotel itself oozes charm and serenity, the pool is smaller than we expected but the fitness room is excellent. we didn't eat at the hotel as we have a boisterous 4 year and the restaurant seemed a little too elegant to have taken him in but there are many decent places to eat within a 5 minute walk. Every member of staff we spoke to were a credit to the hotel, particularly the various concierges who advised and explained perfectly on any requests we had.

  • Stayed April 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Big_Rich_Sheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
364 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 404 helpful votes
5 of 5 bubbles Reviewed April 14, 2009

I've only stayed 1 night at the Westin Pasadena and I can say that's a really nice hotel. I wished I could have stayed longer. Nice lobby, beautiful terasse/garden with fountains, comfortable room as always, awesome view from the swimming pool on Pasadena City Hall. Only 5 minutes walk from Memorial Park Station on the Gold Line reaching downtown L.A. in around 20 minutes. I highly recommend this hotel, it's a real Westin, you know what to expect !

  • Stayed April 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JulienF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Pasadena

Property: The Westin Pasadena
Address: 191 N Los Robles Ave, Pasadena, CA 91101-1707
Location: United States > California > Pasadena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
Official Description (provided by the hotel):
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin

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