This review is relative to expectations as a frequent Westin guest and elite level Starwood member. The positives first. It is a lovely property. The outdoor bar area and 4th floor pool area are excellent areas to relax and meet Westin standards. The hotel ocation is solid too as it is a relatively short walk to a myriad of shops, restaurants and bars.
Now, the disappointments. Three of the four elevators were not in working order on a recent Saturday. If not, for the clerk in the gift shop who told us where the employee/service elevator was located, we'd probably still be waiting :). The charging for wi-fi is a constant irritant, but on this occasion, I simply needed to print out a two page document from the Web, so I attempted to use the "complimentary" computers in the gift shop. Had issues with how slow and antiquated the computers were as they couldn't print the needed document. No worries, I was told there was another computer/printer at other end of lobby floor. Of course, that machine charged by the minute and for printing a couple pieces of paper. Don't get me wrong as I'm not cheap, just annoyed at being nickel and dimed by a supposed higher end property. Last but not least, the room left a bit to be desired. The bathroom was a bit tired and the bed didn't have the textbook Westin comfort.
Overall, a decent, but less than memorable stay. Just didn't feel like this particular Westin has its heart into the little things.
- Official Description (provided by the hotel):
- Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more less
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- Also Known As:
- The Westin Pasadena Hotel Pasadena
- Westin Pasadena
- Pasadena Westin