The front desk staff were wonderful. Couldn't have been nicer. They did identify that we used Priceline to book our room. We always use Priceline and at some hotels we get a great room in others they give you their less that upgraded room We got two double beds in a very small room. You felt a little cramped. The room was immaculate. The restaurant, pool, gift shop, etc. were beautiful. One complaint was that we could hear everyone showering early in the morning. I'm not sure what that is about.