We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Westie Loves Westin”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Westin Pasadena
Ranked #3 of 31 Hotels in Pasadena
Certificate of Excellence
GreenLeadersBronze level
Reviewed February 7, 2014

We chose this hotel because they are dog friendly (why more hotels aren't, I don't know). Well....not only does our westie love it, but we do too. Greeted at the front by lovely kind and helpful staff, easy check in, everyone welcoming. A dog bed and water and food dish waiting. The hotel is gorgeous and as my son would say "fancy". But not stuck up....no, in fact everyone is super sweet and kind. There is a full gym, great and tasty food. Our new favorite place!

Stayed: February 2014, traveled as a couple
Thank slolucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (1,401)
Traveler rating
Traveler type
Time of year
Language
  • More languages

648 - 654 of 1,401 reviews

Reviewed January 31, 2014

This is a clean, quiet, upscale business hotel with great service. They have a wide variety of banquet space, quiet sleeping rooms, a large workout room with newer equipment, a restaurant with a lots of variety on the menu, a pleasant outside seating area (indoors too), and a team of professional staff members.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Elisa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2014

My husband and I were in Pasadena for a business trip, and were booked into the Westin by our company. It was a pleasant stay. The rooms were not big, but they were comfortable, and the staff were friendly.

The one F&B outlet was actually very good. They served good quality food, the staff were extremely friendly, and it was consistent in it's good service and food.

The staff were also very helpful when we asked that we wanted to have tea in the morning, instead of coffee (there is a coffee machine in every room, but no tea making facilities). The staff provided us with the facility to make tea every morning.

it's a small hotel with only one F&B outlet, and a very small fitness center - not a lot to it - but the service is so friendly and welcoming that I would definitely go back when I am next in Pasadena.

Room Tip: Rooms away from the front driveway are much quieter, and ask for a higher floor.
See more room tips
  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Anita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2014

The Westin Pasadena is a fine choice for a stay in Pasadena. It provides good service (and reasonably-priced parking) in a good location. Check-in was smooth and quick. We had a weekend rate with "breakfast included," however our server in the restaurant looked at the coupon without recognition so we are hoping that the $$ will come off of our bill (we did not receive a copy of bill from the hotel on check-out; it will be emailed to me). The room was fine though it lacked all but basic amenities (not even a shower cap!). This is a reliable, personality-free option.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CAGreens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TimLusher, General Manager at The Westin Pasadena, responded to this reviewResponded February 17, 2014

Thank you for your feedback. I am happy that you had a "nice" stay with us. I wish that we could have made a more favorable impression on you. I hope that we have the opportunity to welcome you with 4-star service in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2014

Spent 5 nights here with the family. Hotel is well maintained and clean. Pool heating was an issue but manageable as a Brit!! Staff in the resteraunt not very friendly. Near to old town Pasadena for good shops and for eating out.

Stayed: January 2014, traveled with family
Thank peterdent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2014

My husband and I had our wedding reception at the Westin and everything was wonderful! Our catering manager, Alma Garrison, was very accommodating, diligent and responded promptly to any questions. On the day of our reception,, the staff were very hospitable and very professional.

Following our reception, we were provided with a dinner at the Westin and our experience was outstanding! The restaurant manager, Xochtil Trejo, was very attentive, friendly and accommodating to our needs. She ran the resultant seamlessly. Xochtil put us in touch with the sous chef, Vivoon, who provided us with a salad that we were supposed to have at our reception. Although the salad was not on the restaurant dinner menu, Vivoon was able to perfectly create that salad for us.

My husband and I were very pleased with the service provided to us!

Room Tip: Ask for a room facing city hall.
See more room tips
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jewliagulia323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2014

Have stayed here a couple of times. Very representative of what you would expect from a Westin. Rooms are starting to show some age, but good size and overall very comfortable and clean.

Shuttle service is convenient and quick. Would have liked to see a more extensive room service menu, but food was decent enough if you don't feel like leaving the hotel.

Stayed as a family and we would return.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jl0ve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Pasadena hotels
2.1 mi away
The Langham Huntington, Pasadena, Los Angeles
0.5 mi away
Courtyard Los Angeles Pasadena/Old Town
0.7 mi away
DusitD2 Hotel Constance Pasadena
Show Prices
Show Prices
Show Prices
0.4 mi away
Hilton Pasadena
Hilton Pasadena
#5 of 31 in Pasadena
1,243 reviews
0.4 mi away
Sheraton Pasadena
Sheraton Pasadena
#9 of 31 in Pasadena
820 reviews
0.8 mi away
GreenTree Pasadena Inn
GreenTree Pasadena Inn
#12 of 31 in Pasadena
301 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Pasadena? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Pasadena

Address: 191 N Los Robles Ave, Pasadena, CA 91101-1707
Phone Number:
Location: United States > California > Pasadena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
Price Range: $154 - $616 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
Official Description (provided by the hotel):
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Booking.com, Priceline, Hotels.com, Cheap Tickets, Hotwire, TripOnline SA, Cancelon and getaroom.com so you can book your The Westin Pasadena reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing