I had a late meeting that ran late so needed a place to stay in Pasadena. Generally I stay at the Sheraton but decided to try Westin cause it had a great rate online. I tried to book online via the website, and since it was so late in the night, it did not allow me. Frustrated, I called in and Cal, who picked up, mentioned that he cannot allow the rate showing online, but did get me a reasonable rate $20 less than standard.
Once I got there, valeted the car ($14 vs $9 for self-park) and Cal checked me with the rate he guaranteed. Feels a little on the older side, but I do like the feel of the hotel. I had a traditional room on the higher floors, which was nice. Since it is Old Town, there were still a lot of activities around from cars, sirens etc. Nice being on a higher floor. Spacious, clean as well. All the usual Westin amenities are there. LED TVs with HD channels, great bed, and coffee pods for the next day, along with one complimentary bottle of water. They actually still have the Heavenly Showers, which I prefer over the Swiss Shower Rainfall that I've seen.
Asked housekeeping for a bottle of shampoo since it was missing. There were two body wash bottles instead.
The stay overall was good. Was able to secure a late checkout, staff was courteous, and valet staff was fast. Called in to have my car ready and it was there within 5 minutes.
However, once I left, the next day I realized that I had left my glasses in the room. I called in Monday and asked if housekeeping found anything, but nothing was recorded in the log and the operator took down my info and said that he would call back in about half an hr. Few hours went by, and I had to call back. This time, a young lady picked up, and again, no record of me calling and saw nothing in the log, took down my info, and let me know that someone will be in touch once it turns up. 3 days went by, I decided to call on my own to try my luck, and guess what, it turned up! It was logged in on the same exact day that I called but no one called me back during those times. I was able to have someone else swing by to pick up the glasses.
While the stay was great, definitely didn't expect the lack of attention to detail from a Westin location for the service after.
- Official Description (provided by the hotel):
- Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Pasadena Hotel Pasadena
- Westin Pasadena
- Pasadena Westin