The staff were very attentive, and helpful. Tina at the front desk and Oscar in concierge went out of their way to make sure things were right. I had to change rooms twice because there was a problem, but the staff cheerfully and quickly got me to a fantastic room with a beautiful mountain view on a top floor. I was there for a medical conference, and my birthday was the day after. I was out of town alone, and the staff knew it , so when I got back to my room, the staff had a arranged for a beautiful birthday cake to be there as a total surprise! Great service, the manager Benito Benitez not only emailed me to make sure I was comfortable , he also called the room personally. The outdoor patio is beautiful, the room service was always great, and on time and the bed was very comfortable. This hotel has a hospitable, very attentive staff. Even though the host hotel was sold out, it was a blessing in disguise because it was such great service. They will drive you anywhere within a 3 mile radius and they will come pick you up from shopping or the spa with only about a 5-10 minute wait, without charge. I will go back, especially because the manager cares, and the staff is so accommodating.
- Official Description (provided by the hotel):
- Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more less
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- Also Known As:
- The Westin Pasadena Hotel Pasadena
- Westin Pasadena
- Pasadena Westin