The hotel was dirty, the floor was filthy, there was mildew in the bathroom, the heater and the coffee maker didn't work. More
- Free Wifi
- Free Parking
The hotel was dirty, the floor was filthy, there was mildew in the bathroom, the heater and the coffee maker didn't work. MoreShow less
Please allow me to express my deepest regrets for your unpleasant experience. We try our best to maintain and keep our hotel clean. We try to constantly upgrade our property to enhance the guest experience and sometimes we tend to lose focus on whats more important. When we put granite in all of our bathrooms, the installation company left many hard-to-remove glue stains on the bathroom floors and on the bathroom ceiling. Even with new granite walls, the bathrooms looked worse with dark glue stains all over the bathroom. It was a long process, but we have finally achieved the result that we have originally planned for.
We use an energy saving system in our rooms called entergize. It requires our guests to leave their keycard in slot to activate their in-room thermostat to control the hot and cool air. Without the key in the slot, the system maintains a energy saving lower temperature. We do our best to stay green but sometimes it is difficult to adapt to new green technologies. Some of our other green efforts include having Solar panels on the roof top to help power the hotel and only using energy efficient bulbs from LED to CFL. Aaron
I went there with 2 young kids. We stayed there for 5 nights, first time to visit US. The room was very clean and comfortable. The staffs were very helpful and kind. The complimentary breakfast was nice. Excellent wifi. Overall stay was pleasant and enjoyable. Just like home! Would love to stay there again next visit. Thank you!!
Stopped here for 5 nighs and was pleasantly surprised, breakfast continental but good, rooms comfy, restaurants and shops in walking distance, 5min drive to old pasadena ( main town ) great view of the San Gabriel mountains from our room. The only downside was the traffic noise, if you want to relax by the pool but this didnt bother us.