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“Excellent Choice”

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Twin Palms Restaurant and Lounge
Price range: $30 - $30
Cuisines: American
More restaurant details
Restaurant details
Dining options: Reservations
Dining style: Casual Dining
Cross street: De Lacey
Los Angeles, California
Level 4 Contributor
30 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Excellent Choice”
Reviewed January 3, 2014

Our party of 5 drove to Pasadena from Orange County on a Friday night, parked our car on Raymond Street off of Colorado Blvd. and fed the meter our quarters. We walked around, looking for a good place to eat. First place (Italian) had a 25 minute wait so we tried a pizza place and was told a minimum of 1 hour before they could seat us. We walked along the street and saw the Twin Palms - looked a little on the pricey side from the outside, but we went in anyway and was told they could seat us in 10 minutes...and they did.

Our server was Brant. Friendly, accommodating and knowledgeable regarding the items on the menu. We ordered Calamari, Salad, Margarita pizza, sausage pizza, soup, oysters, a hamburger and a chicken order. While waiting, we asked a passing server if we could have some bread. I expected him to say, "I'll send your server over," but he simply said yes and he promptly returned with our bread. It went that way all evening long. No matter who we asked and no matter what we asked for, that particular person immediately handled our request. While Brant was our main server, they have apparently trained their personnel to handle any and all requests. I found that extremely impressive.

Unlike some of the other reviews, our food was excellent. Our chicken was tender and the vegetables were served hot and on hot plates. The mashed potatoes were delicious and the bok choy was perfect. To top it off, the price was extremely reasonable, considering the amount of food we ordered.

I want to finish this review by emphasizing the attitude, friendliness and efficiency of the staff and personnel at Twin Palms was exceptional. It was almost as if we were receiving some type of VIP service. We will recommend the restaurant to family and friends and will return on our next visit to Old Town Pasadena.

  • Visited January 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank paulm5545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

9 reviews from our community

Visitor rating
    2
    0
    4
    1
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Brea, California, USA
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Disappointed and not worth the trip”
Reviewed November 17, 2013

What a let down. I ate at the re-opened Twin Palms and was quite disappointed. First, you have to park in a parking structure blocks away from the restaurant but that's Pasadena. We had the steak and the chicken entrees. The steak was some of the toughest, worst steak I've eaten in 20 years. Yuk. The dish was complimented with potato puree. If you are not familiar with this, just water down your potato's at home so you can squirt them through a syringe. Gross and tasteless. The chicken was better. It was breaded and served with a very few bite sized potato's. It was edible, but not worth the price. We each had the salad which was just Romaine lettuce with nothing else, and we thought that was so weird. I would have asked the server, but they were very scarce. Service was very odd. I felt like the staff was over worked and under appreciated. You can tell when servers are not happy and the management is disorganized. The restaurant was busy, but our dinner took over 2 hours to receive. Not sure how many of these people would return for a dinner service. The atmosphere was very nice, and I might return for a drink, but not dinner.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Gregg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasadena, California, United States
Level 6 Contributor
99 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Disappointed”
Reviewed November 3, 2013

We had cocktails and then dinner. The service at the bar and our table was outstanding. The food however was not. The burrata appetizer was delicious though could have used a few more mushrooms and chips as it ended up being just burrata at the end. My husband ordered the lobster which was small and one of the pieces was just mush. The waiter did correct it and brought back a complete dinner. The side dish was a bunch of fried stuff, like a fried onion, a fried green olive, a lemon, full of breading. That was the dish, lobster and a side of fried stuff. I got the sea bass which tasted good but it came with 2 small slices of potatoe, 2 chunks of onion and artichoke hearts that tasted pickled. Just a disappointing meal to say the least. Too bad because I really wanted this place to succeed.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank AnitaS353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 6 Contributor
199 reviews
157 restaurant reviews
common_n_restaurant_reviews_1bd8 62 helpful votes
“Service could improve”
Reviewed November 2, 2013 via mobile

The setting is lovely, the music was very good. The wait staff seemed to be challenged with delivering drinks and food in a timely manner and to the right person. The ribeye steak was served in a bowl of grease. Don't try the salted caramel apple dessert unless you like smoked salmon flavor a lot--amazingly weird combination of flavor--probably smoked salt, but hat ever it was, it didn't work.

Visited November 2013
Helpful?
Thank Jrryo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
160 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 52 helpful votes
“Twin palms reopened, needs work.”
Reviewed November 1, 2013 via mobile

Went for dinner on a Friday. Arrived to find our reservation was lost. They were able to seat us immediately. Our server was charming, but inattentive. The food was cold. The venison carpaccio was frozen, soup was poured into cold bowls and lukewarm at best. The Sea bass was barely warm. Dessert was good but the orders were mixed up and I actually had to return the dish to the kitchen after two minutes of trying to flag a server down. Ten minutes later my husband got his dish as the rest of the table was finishing theirs. The live music was the best part of the experience. At half the price it might have been worth it.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank KAS57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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