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Review of Trattoria Neapolis - CLOSED

Trattoria Neapolis
Price range: $30 - $30
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Dining style: Casual Elegant
Cross street: Del Mar
Transit: South Lake Avenue Gold Station
Reviewed September 12, 2012

Although had read a number of reviews with poor ratings, we decided to try Trattoria Neapolis ourselves in hopes of a better experience....unfortunately we were dissappointed overall.
I called on Sat. for a reservation that evening for 10 and was pleasantly surprised to receive a call back that they indeed could accommodate us. We were told we would be seated in the Garden room but were relocated to the wine room upstairs which we much preferred. Had an amazing cocktail at the bar, a campanula sour which was delicious. Also bartenders were welcoming and gracious. Food was good but not amazing and we did have to send a few meals back as they were quite cold.
The breakdown appears to be in the speed of service. Once seated, it took at least 15 min to receive cocktails ordered. The owner came to our table and introduced himself and noted all the "awards and recognitions" the restaurant had so far received. When we mentioned they could sell a lot more drinks if the service was faster, he acknowledged the problem and said they were working on it. He quickly left and never returned....after food orders taken, appetizers came in a timely manner but then we waited 1/2 hour or more for entrees. I ordered a salad to split with my spouse and it was placed in the middle of the table less than a minute before my entree arrived. It's ashame as it is a beautiful restaurant with friendly servers....just such poor timing or not enough help at the bar or in the kitchen. Hope to read better reviews in the future if they work these issues out.

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2  Thank jdahlson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (63)
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59 - 63 of 63 reviews

Reviewed August 10, 2012

I am a neapolitan living in Pasadena. I was suspicious of this restaurant who claimed to be true neapolitan but no Italians seemed to be involved. A number of items seemed rather strange combination - never had lobster arancini and no Neapolitan would put pancetta together with clams. We had the polipo, a bit hard and definitely not worth the price
Instead theis pizzas were good and tasty. The dough soft and not too heavy. They could have a few more choices of traditional toppings but on the whole worth going back for that.

1  Thank Mariels2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2012

I am a Neapolitan - the real thing, not a second generation - my family and I live in Naples (Italy) since 4 centuries.... and I am a regular vistor to Pasadena... therefore when I saw this new place on Lake street I could not miss the opportunity to pay a visit.
The place is nice even though the tables are far too packed. I suggest to sit outside in what could be considered a "covered patio" or in the back since all the rest is (as usual in the USA) uselessly too dark (otherwise bring with you a torch in order to read the menu and to recognize who is sitting next to you).
Great bar with a nice choice of cocktails. The Martini cocktail was perfect.

The menu is a nice collection of italian dishes adapted to american taste and ingredients. I tried the Ossobuco with Cremolata and I found it delicious (the mix of american beef and the italian recipe of ossobuco led to a final product which was as close to heaven as I could imagine).

WIne choice of high level. There is even a Malvasia from Sicily which can be considered the best italian dessert wine.

I look forward at visiting the place again hoping that in the meanwhile they'll correct the only defect: the price is too high (ca. 100 USD all included ).

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1  Thank giulonragu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

I'm not a big review writer, but I used to be in the restaurant business in another life, and I have to salute these folks. My wife and I had dinner with another couple there this weekend and all four of us were blown away.

The room is fantastic. Beautifully designed. Every member of the staff we encountered from the moment we walked in was smiling. Yeah, that's just a policy, I'm sure. But it does amazing things to creat an environment where people really want to smile, on both sides of the bill.

The bar menu is full of inspired cocktails, craft brews, and wines. A lot of "mixology" drink menus strike me as weird for the sake of weird. These, however, were uniformly delicious -- at least the four unique drinks we tried. Smart people at work.

The cuisine is innovative Italian -- inspired updates of familiar dishes (okay, and not-so-familiar in a few cases). Our server was... well, flawless. Friendly and knowledgeable without being in any way intrusive or pushy. His recommendations all paid off. The hand-cut linguine vognole with clams and jalepeno was fantastic. The pizza were deliciously wood-fired, yet soft and fluffy, not stiff or brittle. Halibut? Great. Pork chop? Great. Etc, etc.

The desserts were first rate. Try the non-traditional Tiramisu -- roasted peaches, homemade caramel, fluffy ladyfingers and zabaglione... holy cow. Worth a trip itself.

The owner was working the room, extolling the (quite impressive) credentials of his staff. He was clearly a little nervous, but he will soon be able to relax. This restaurant will be around for a long, long time.

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1  Thank Jimverbose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2012

Went to celebrate a birthday here and all we kept saying was "WOW!". No detail to the restuarant was spared. The marble, brass, the dark stained wood made a beautiful space to enjoy a delightful dinner.
You must make a reservation. The front atrium is a beautiful bright space with tables, but when entering the double doors into the main area, this is the life of the restuarant. Dome of the boothes can seat up to six people comfortablely. There is a long barwhere one can enjoy crafted drinks. I believe there is a wine special on Mondays and a beer special on Wednesdays. It is a new restuarant so these may change. I know they are trying things out to see what works.
The food is delicious. The pizzas are cooked in a special oven. The cook was also brought in from Sicily or Italy. Where ever, he knows what he is doing! We had the SPINACI, and the POLLO. They were both very satisfying. We also tried two pastas, the GNOCCHI, and the BOLOGNESE. They were both cooked to perfection. For desert we had the CIACCOLATO. It is a chocolate lovers weakness.
The staff was very attentive and excited about their new restuarant. I will highly reccomend this to all my friends. Ok if I have any enemies they can go too.

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Thank LAJFJ2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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