Although had read a number of reviews with poor ratings, we decided to try Trattoria Neapolis ourselves in hopes of a better experience....unfortunately we were dissappointed overall.
I called on Sat. for a reservation that evening for 10 and was pleasantly surprised to receive a call back that they indeed could accommodate us. We were told we would be seated in the Garden room but were relocated to the wine room upstairs which we much preferred. Had an amazing cocktail at the bar, a campanula sour which was delicious. Also bartenders were welcoming and gracious. Food was good but not amazing and we did have to send a few meals back as they were quite cold.
The breakdown appears to be in the speed of service. Once seated, it took at least 15 min to receive cocktails ordered. The owner came to our table and introduced himself and noted all the "awards and recognitions" the restaurant had so far received. When we mentioned they could sell a lot more drinks if the service was faster, he acknowledged the problem and said they were working on it. He quickly left and never returned....after food orders taken, appetizers came in a timely manner but then we waited 1/2 hour or more for entrees. I ordered a salad to split with my spouse and it was placed in the middle of the table less than a minute before my entree arrived. It's ashame as it is a beautiful restaurant with friendly servers....just such poor timing or not enough help at the bar or in the kitchen. Hope to read better reviews in the future if they work these issues out.
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