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Courtyard Los Angeles Pasadena/Old Town
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All reviewsgreat locationrose bowlwithin walking distancefair oakssink areamemorial parkparking garagefire pitself parkrestaurants and shoppingfront desk staffstarbucks coffeecolorado blvdvery nice stayquiet roomtwo blocksdefinitely stay here again
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482 - 487 of 876 reviews
Reviewed February 4, 2014

We stayed here one night on our way to LAX in room #534. Self serve parking is $15, although there seems to be a public parking across the street and we were not brace enough to determine if it would work for us. This is a conventional and comfortable Marriott hotel. The room included a fridge, bathroom amenities, microwave, large bed, sofa with table, wifi, and coffeemaker. Right around the corner on Sunday morning was a little block fresh market. The hotel is within walking distance to multiple restaurants and (a slightly longer walk) the Norton Simon Museum. The worst part about the evening was the fact that the hotel hosts various parties (probably weddings) so at 1 - 3 am in the morning, there were loud noises of drunken people, including one with a dog!! Marriott should have a policy similar to the one we found at the hotel in Temecula which required us to sign a document saying we would be quiet after 10:00. It is really bad that people can't behave themselves.

Room Tip: go as far as you can from any wedding parties!!! Don't know how you do this.
  • Stayed: January 2014, traveled as a couple
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Thank erntravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded February 5, 2014

Thank you so much for taking the time to share your experience. You have provided valuable feedback that will be shared with both our line staff and senior management. So sorry to hear that some loud individuals affected what seemed like an otherwise nice stay. We do work very hard to address any noise concerns as soon as we are advised. Again, I do apologize that your peace was disturbed.

Wishing you safe, fun and peaceful travels in 2014 and beyond.

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Reviewed February 2, 2014

having chemical sensitivities, i'm very aware of fragrances. imagine my dismay on checking into my room at the marriott in pasadena and being confronted with an overwhelming smell similar to a car air freshener. it literally burned my eyes. at first i thought it must be scented soap so i checked out the toiletries and that wasn't the case. i called down to the front desk to ask what was being used in the rooms. i was told it was a fresh scent that was sprayed directly into the rooms. why would any hotel in this day and age need to spray air freshener? what are they trying to cover up? isn't the smell of a clean room enough without dousing it with perfume? i asked for a room without the smell and it took over 30 minutes to find a room that hadn't been sprayed down. but of course, that room still had a faint odor to it. i had to take an allergy pill and my eyes still watered. marriott , you disappoint me. i thought better of you. other marriotts i've stayed in don't resort to this type of disguise. i hope management reads this and reevaluates it's housekeeping policies and along with non smoking rooms they initiate fragrance free rooms too.

  • Stayed: February 2014, traveled as a couple
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Thank debrarae33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded February 3, 2014

Thank you so much for your feedback and so sorry it took 30 minutes to get a room that was best for you. Air freshener and scent is such a personal thing. Every major department store has one and it has spread to every major hotel brand having their own “scent”. Sticking the perfect balance is the challenge. What is too much for one is not enough for others. We try our best to balance to balance for all. Clearly we fell short as it relates to you and for that we do apologize. The hotel absolutely does read these comments daily and review them regularly with both line staff and Senior Management.

Again, thank you for sharing your experience.

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Reviewed January 27, 2014

I was pleasantly surprised by how good the staff were at this Courtyard, since I'd stayed at a few over the prior few months in different states. They were very welcoming and accommodating (all but 1 who was not very helpful with the parking ticket directions..). It's centrally located, the room was standard but clean and roomy. It looks pretty dated on the outside but is pretty fresh and clean looking inside. We didn't spend a lot of time inside the hotel since we were on the go, but it was definitely a nice place to hang our hats. Be ready for the corn maize though. Many entrances and a long, weird trek from the front desk to the elevator. By the end of our 4 night stay, we had the various street and car park entrances down.

We happened to be there just before the Rose Bowl festivities, and appreciated the festive lobby with the Spartans and Cardinal decorations.

The price was good considering the excellent, central location right by Old Town. We will stay here again.

Room Tip: It's a matter of taste.
  • Stayed: December 2013, traveled as a couple
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Thank J B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded January 29, 2014

I was pleasantly surprised by how good the staff were at this Courtyard, since I'd stayed at a few over the prior few months in different states. They were very welcoming and accommodating (all but 1 who was not very helpful with the parking ticket directions..). It's centrally located, the room was standard but clean and roomy. It looks pretty dated on the outside but is pretty fresh and clean looking inside. We didn't spend a lot of time inside the hotel since we were on the go, but it was definitely a nice place to hang our hats. Be ready for the corn maize though. Many entrances and a long, weird trek from the front desk to the elevator. By the end of our 4 night stay, we had the various street and car park entrances down.

We happened to be there just before the Rose Bowl festivities, and appreciated the festive lobby with the Spartans and Cardinal decorations.

The price was good considering the excellent, central location right by Old Town. We will stay here again.

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Reviewed January 22, 2014

We stayed here for the 2014 Tournament of Roses Parade. It was a great location for the parade. We could walk to our grandstand seats using the parallel street to Colorado Blvd. so we were not in the huge crowds. It was also convenient to Old Town Pasadena so we could walk to many restaurants and shops. The hotel was a bit worn, but the staff was great and very helpful If I ever return, I would definitely stay here again. My only complaint was the inflated price.

  • Stayed: January 2014, traveled with friends
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1  Thank Arlene P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded January 23, 2014

Arlene,

A very Happy New Year to you and we are so happy to hear that you enjoyed your stay at the Courtyard by Marriott Old Pasadena. We truly appreciate you recognizing our great staff as well as our convenient location. We are currently updating all of our guest rooms right now as we speak so the next time you stay with us it will look brand new.
We very much look forward to your next visit.

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Reviewed January 20, 2014

We stayed here as a family over Christmas. It was a solid choice - the room was clean and the hotel is in a wonderful location. An easy walk into the old town, and parking was convenient (although on the pricey side it was so easy and valet was wonderful...). We asked for a room off the main street and it was quiet-the higher floors offer a better outlook...Nothing special, but delivers what is expected...
Good choice for breakfast nearby - Russells. You may have to wait, but a good hearty breakfast!

Room Tip: Choose a higher floor off the main street for more peace and quiet
  • Stayed: December 2013, traveled with family
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Thank carowilk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Pasadena, Director of Sales at Courtyard Los Angeles Pasadena/Old Town, responded to this reviewResponded January 23, 2014

Thank you for taking the time to share your experience at The Courtyard by Marriott Old Pasadena. Our convenient location to Old Pasadena make our hotel a great choice for anyone looking to walk right to hundreds of shops and restaurants. Russell’s is a great choice as well. I had lunch there today and the food and the service were both great.
Thank you again and safe travels to you and yours in the new year.

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