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Traveler rating
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All reviews paseo mall growing pains great location green street off the charts spacious lobby restaurants and shopping few issues breakfast was included parking garage within walking distance rose parade large room fitness room room rate nice breakfast excellent stay
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46 - 51 of 94 reviews
Reviewed April 2, 2019

The location is very new, which also means everything is very clean, and in a good location. It's much better than the dated Hilton a few blocks down including a better pool. Gym was very new and nice (although its odd that people on the sidewalk can look into the gym). Breakfast was good and free for Hyatt members with certain levels of status. The room was quiet and generally comfortable although two quirks - no lotion in the free toiletries and the cooling system didn't seem to get to the appropriate temperature. WiFi was also good for working. I hope the hotel can keep it up as more guests come through it's doors while fixing the few small issues.

Date of stay: March 2019
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank CLEShawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2019

Drew deserves a lot of credit and kudo's, honestly this gentleman was so professional, very eager to make sure the customer is number one. This Hyatt Place was awesome not because it was recently opened but the staff is what made my experience full of awesome sauce. Please make sure Drew is recognized as well as being used as an example of how to give the customer the experience they will remember and fill out these surveys. Travelers if you are going to be in Pasadena, or within a 10 mile radius of Pasadena, mandate your travel Agent books you at The Hyatt Place. The Location is perfect, the view from all sides is superb. Even with all the construction going on I was counting sheep as soon as I laid my head on the pillows (6). Wow not a paid announcement I am a true traveller and Globalist.

Much Success, to all Staff and Management at Hyatt Place Pasadena.

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 866blueg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2019

Great location. New hotel that is still putting on the finishing touches but everything was fine. I would recommend this hotel if you need to be close to the convention center or the playhouse. Be aware that parking is expensive at $24 a day.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Hyatt Hotels
1  Thank tcjlh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2019

Very happy with everything in the room experience. Beautiful shower, but no bathtub. Comfortable beds. Nice amenities. Paid additional on our reservation for the included breakfast. That was very disappointing. Cold eggs, no pastries, not great orange juice, we did find some fresh fruit. That offering needs work! Parking underneath is convenient, though expensive. Part of the Paseo Colorado Shopping district. Great collection of shops and restaurants nearby. We would recommend the hotel and would look forward to trying it again.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank LMG2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2019

So, this is a beautiful hotel in a great location with sparkling rooms and a nice breakfast. Downsides: When I arrived to check in at 9:00 PM, there was literally nobody at the front desk, and it took at least 5 minutes for someone to appear. Even after 11 PM I expect better than this. The gentleman who helped me was a rookie but a nice, charming young fellow -- quite helpful and polite. The ROOM was beautiful, but I awoke at 6:30 AM to a gentleman having a telephone conversation at a volume indicating he was actually IN my room (he was not). Clearly there are some significant acoustic issues that must be dealt with IMMEDIATELY. My advice? Call the hotel and ask whether they've been fixed before you book your stay. Also, the shower heads are absolute garbage -- very much out of sync with the rest of the room and bathroom. The hotel needs to replace them with quality heads immediately (I've told them). Anyway, nice place in a great location with room to improve.

Date of stay: March 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Voyage63223141379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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