Great location, great property.....lots of potential. A few observations: 1) no valet parking, 2) no assistance available with luggage(I assume if you ask the front desk, they would assist), 3) when you drive up to the grand entrance, the void of vallet service and a bell hop service is obvious, 4) after a day in the city, we arrive back at the hotel to enjoy an evening at the pool. The pool, spa and cabanas is the center peice of this hotel(hence the name of hotel).......however, after 10 minutes at the cabana, we were told the pool shuts down at 9 and we needed to leave. The pool was active with families and couples, I felt bad for the employee who had to deliver this news.......guests were not happy! 9PM pool closing on a Saturday night in the middle of summer makes no sense. 5) no pool service. 6) understaffing appears to be a problem.
The rooms are updated and generally clean. This is to be expected of a hotel of this caliber.
I ordered a diet soda from the bar. The soda was all syrup with no bubbles. When I told the bar tender he told me he was aware of this and it wouldn't be fixed until Monday(it was Friday)......I asked why he still served it, he couldn't answer..... he brought us a can soda.
Now for the worst part.....Verizon and ATT cell coverage is very spotty. Worst yet, their wifi is very weak and needs a major upgrade. If you are traveling on business an rely on cell coverage and wifi, you need to find another place to stay.
- Official Description (provided by the hotel):
- Discover all that Silicon Valley has to offer at the beautiful and comfortable Crowne Plaza CabaÃ±a Hotel & Resort. You will find legendary comfort and modern luxury at one of the most premiere locations in Palo Alto. Affordable elegance and hospitality are waiting for you. After spending a full day browsing Palo Alto s charming boutiques, art galleries, and Stanford University, only 2.5 miles away, retreat to one of our 194 guest rooms decorated with casual Californian elegance and superb views of the peninsula or of the Santa Cruz Mountains. Guests will experience the height of relaxation with our Crowne Plaza Sleep Advantage Program, which includes: Comfortable New Beds, Sleep Amenities, and Guaranteed Wake-Up Call. Revitalize in the morning with our in-room coffee maker and complimentary gourmet coffee. The Crowne Plaza CabaÃ±a Hotel & Resort is also proud to be one of the premiere certified 'Green' Hotels in Santa Clara County. Steeped in history, tradition and elegance, the Crowne Plaza CabaÃ±a Hotel & Resort combines luxurious amenities of a vacation destination with all the high tech necessities of today's savvy business traveler. Surrounded by World Headquarters of HP, Google, SAP, Intuit, Sun Microsystems, & Yahoo, just to name a few. Come and enjoy what is the talk of the Silicon Valley, the 'new' Crowne Plaza CabaÃ±a Hotel & Resort Palo Alto. ... more less
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- Also Known As:
- Crowne Plaza Palo Alto Hotel Palo Alto
- Palo Alto Crowne Plaza