We booked a room through hotels.com, over $200.00 per night including taxes. The first thing we noticed about our (non-club) room was the noise of the fan from the heating system. Since we were staying there during unusually cold weather, the fan was on pretty much all night, and the room never warmed up. I would say that the noise-level from the fan was equivalent to being in an airplane. Still, we also heard every train go by, every conversation in the hallways, and every toilet flush. We asked to look at other rooms to see if they all had the same problem. All of the rooms we saw (in the same area of the hotel) had the same problem. Though I was told that they were not full, they did not offer to upgrade us to a club room, so I do not know if they are better. When we requested a humidifier to counteract the constant high-presusre flow of air into the room, the first one they brought (over thirty minutes later) didn't work at all. The second one (delivered another thirty minutes later) seemed like it might be functional, but the level of water was the same the next day as when we had filled it.
We asked about checking out a day early, and they said we could check out whenever we wished, we just wouldn't receive a refund since we had used hotels.com for the booking. When we contacted hotels.com, they said they would only offer a partial refund (they said that the Sheraton claimed that we had refused to look at other rooms!). I regret that we did not just decide to lose the money and leave. The next day, we noticed the smell of cigarette smoke was filtering into our room from the hallway.
- Official Description (provided by the hotel):
- Sheraton Palo Alto Hotel is a luxury accommodation in Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley. ... more less
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- Also Known As:
- Sheraton Palo Alto
- Palo Alto Sheraton