I walked into the lobby and couldn't hear the guy checking me in over the cacophony of about 100 sorority girls. I'm not that picky about noise but my room was next to a rumbly old soda machine which sounded like it was going to lift off to the moon any moment. I asked to be moved and instead of just moving me down a couple of doors I was taken over the river and through the woods (the hotel is a complete maze) to another room. Second room stunk of cigarettes (I always ask for non-smoking) and was generally shabby.
Room service tries hard but there was always one thing missing or incorrect. Sigh. I guess getting an order correct might be too much to ask at this hotel. It's too bad that this hotel is so awful because the location is amazing, right in downtown Palo Alto and Stanford. I usually stay at the W Hotel and will never return to this Sheraton when traveling to the Bay Area.
- Official Description (provided by the hotel):
- Sheraton Palo Alto Hotel is a luxury accommodation in Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley. ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Palo Alto
- Palo Alto Sheraton