I love that this hotel is literally right next to the Palo Alto CalTrain station and it took me 2 minutes (once I figured out where it was) to get there from the station. As a Platinum, I was given a decent size room on the Club Floor in the Stanford building.
The bed was comfortable and I enjoyed being provided breakfast at the Poolside Grill restaurant; however, I found the layout of the hotel to be a bit strange. The walls of the hotel are very thin, as I kept hearing noise throughout the evening and early morning. I was awaken by the hotel staff delivering the breakfast coupon in front of my door around 7am as they knocked on my door on a Saturday morning. The Club Lounge was unstaffed during my stay, where I was able to open the door of the lounge, but found that it didn't really have anything at all. Lastly, the television had no signal at various points during my stay and when it was working, it was highly pixelated. When I complained about this, i was told that someone would come to the room to look at the problem, but this never happened.
The staff was friendly enough at check-in and check-out, but I found my experience to be not so great. The staff at the Poolside Grill though were super helpful and provided a wonderful breakfast experience.
- Official Description (provided by the hotel):
- Sheraton Palo Alto Hotel is a luxury accommodation in Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley. ... more less
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- Also Known As:
- Sheraton Palo Alto
- Palo Alto Sheraton