We were quite surprised the moment we walked into the room and found it much smaller than expected since we have stayed in different cheaper hotels around the area and we expected that Sheraton offers at least as big room as other hotels.
The place is decent though a little bit old and seems like it needs some renovation. The staff is not very nice. I stood in front of the counter for nearly ten minutes waiting for the staff member to finish his phone call with another customer. At least I would appreciate him telling me how long it would take but he totally ignored my presence.
Despite negative things, this hotel is quite good in terms of location. Just a few minutes walking into the city. However, you might still want to rent a car when you come to this area and this advantage may not matter as much (as in our case).
Overall, quite a pricey hotel with a average service and pretty good location since most cheaper hotels are farther away from the city. Do not expect anything like other Sheratons in bigger cities.
- Official Description (provided by the hotel):
- Sheraton Palo Alto Hotel is a luxury accommodation in Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley. ... more less
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- Also Known As:
- Sheraton Palo Alto
- Palo Alto Sheraton