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“Very good experience” 4 of 5 bubbles
Review of Sheraton Palo Alto Hotel

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Sheraton Palo Alto Hotel
Ranked #15 of 27 Hotels in Palo Alto
Kuala Lumpur, Malaysia
Level Contributor
173 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
“Very good experience”
4 of 5 bubbles Reviewed January 19, 2012

I was here for a short business trip, and found this to be a really great hotel.

Location wise, this is hard to beat - it's just next to the Caltrain station, and beyond that, downtown Palo Alto. It's also right across from Stanford University. The location alone makes this a very compelling place to stay if you're down here for business.

The rooms are standard - with TV, comfortable bed, and the usual amenities. I find this to be perfectly good - my only complain is the standard complaint against Sheratons - that they give you a coffee maker, but not a kettle to boil water.

The front desk really sets itself apart - both in terms of friendly, fuss free service, as well as their dedication to getting things done for guests. Twice I reached out to the front desk to ask for help, and both times, they were able to get it done for me without much fuss. This is really great!

Breakfast at the Poolside Grill is standard - the only gripe being a general lack of choice at the buffet.

I would totally stay here again!

Room Tip: Light sleepers should ask for rooms that don't face the train tracks.
See more room tips
  • Stayed January 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mozilla_monster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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670 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
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English first
Cambridge MA
Level Contributor
43 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed January 19, 2012

I've stayed fairly often at the Sheraton Palo Alto, since I often do work for the technology companies in the area. While it's never my first choice, it always seemed to me to offer fair price/performance, if a bit high on the price side. The only really annoying thing--and this feels petty--is that you can only drive into the parking lot if you're going north on El Camino. So if you're coming from Palo Alto, you have to turn left, go south along El Camino until you can turn around (not soon), then head back north.

So why hasn't it been my first choice? Well, it cost a lot, and they gouge you in the typical expensive hotel way--$12.95 for in-room Internet, etc.--and there was always something wrong, too. The hotel doesn't carry the New York Times; you have to go across to the Westin to get it. A light didn't work. The check-in was glacial. Whatever.

This most recent time, though, something snapped. I get there at 4:00 am Eastern time, and I have to wait while the clerk apologizes for because the TV doesn't work in the guy-in-front-of-me's room and he offers him a big discount and then, when I get to the room, my TV doesn't work either. And the wireless Internet doesn't work. And, when I complain the next day and cannily ask for a discount, I can't get a discount for the previous day because I didn't complain fast enough. (Strenuous argument rectified this, but why should I argue?)

It's silly. It's trivial. But geeminy, this just happened to be the trip when I needed Internet in the room. And all I'm doing is putzing around and calling the front desk and asking what's going on instead of just opening the computer and starting to work.

This is Silicon Valley, bubbie. Do we have to explain what the standards are? And for this, they charge $300/night (before discount). It's a pretty place, in a sterile sort of way, but I'll give it a miss from now on.

Room Tip: Don't get the Club Rooms unless you have to.
See more room tips
  • Stayed January 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ferlinghetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Palo Alto hotels

Iowa
Level Contributor
471 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 bubbles Reviewed January 11, 2012

Hard to beat the location in Palo Alto. Walking to food, shopping and of course Stanford. The staff was very friendly and my room was perfect. Very clean, new looking, new heater/air conditioning unit, great tiled bathroom and the bed was fantastic. The bar staff was very friendly and service oriented. I paid $180 per night as part of a conference so I am not comparing this to $300 per night hotels, but it is a very comfortable place in all aspects.

  • Stayed January 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank IaTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
179 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed December 31, 2011

I was here on a business trip and the hotel is very nice. Parking is a fee, $10 for self and $15 for valet. I did self-parking and there were many options to park. They also had free internet in the business room where you can print, which was very useful since I had to print my airline tickets.
The one BIG downer was that I went to bed early and was awaken later by someone talking on the phone in the next room. I could hear the entire conversation clearly. I could hear them even walking around in the room. I am not sure if it was the room I was in as no other reviews really talked about this but it was very loud.
The location is very nice right by Stanford and the Shopping Center.

  • Stayed December 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank allyouneedistara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chino Hills, California
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 23, 2011

Great location, excellent ammenties, top of the line staff

  • Stayed December 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 101345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zug, Switzerland
Level Contributor
266 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed December 18, 2011

very central location and also close to University street in Palot Alto or Standfort Shopping Center. Staff is very helpful but hotel is a bit aged and rooms are mixed and could use a remodelling. it is also next to Caltrain and you could even do without a car.
Rooms towards the inside face a pool or plants.

  • Stayed December 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rpitton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed December 11, 2011

This hotel has been here a long long time. It was a Holiday Inn before becoming a Sheraton. The rooms are nice, standard Sheraton. The property has great water features that is very nice. The bar staff is great. They have worked there forever. You get tickets for two free drinks for being Platinum! It has a Club Lounge that is nice for breakfast in the AM. Great location walking distance to downtown Palo Alto and across the road from Stanford.

Stayed March 2011, traveled on business
Helpful?
1 Thank dawatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Palo Alto Hotel

Property: Sheraton Palo Alto Hotel
Address: 625 El Camino Real, Palo Alto, CA 94301-2301
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 27 Hotels in Palo Alto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Palo Alto Hotel 3.5*
Number of rooms: 346
Official Description (provided by the hotel):
Sheraton Palo Alto Hotel is a luxury accommodation in Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Palo Alto
Palo Alto Sheraton

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