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“Excellent hotel, restaurant needs an upgrade”

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Creekside Inn - A Greystone Hotel
Ranked #6 of 27 Hotels in Palo Alto
Certificate of Excellence
GreenLeadersGold level
Reviewed January 21, 2014

Stayed here for a week and this place grew on me after modest first impressions. The front desk staff were consistently welcoming, helpful and friendly, day after day, and the local shuttle was a big help. The room was clean, quiet and ok. As long as the prices stay reasonable, I'd return.

The associated restaurant really needs a face lift, even the hotel's offer of early evening wine coupons did not encourage my group to spend much time there, it is not that attractive (it was occasionally busy, however, so your opinion may differ).

  • Stayed: January 2014, traveled on business
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2  Thank Michael_Wells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreeksideMGR, General Manager at Creekside Inn - A Greystone Hotel, responded to this reviewResponded January 24, 2014

Dear Michael_Wells,
Thank you for staying at the Creekside Inn and for taking the time to comment on your experience. We are happy that you found our hotel and our staff to be consistently helpful, welcoming and friendly. I am pleased you were able to take advantage of our complimentary shuttle and that it was a big help to you during your stay. I am sorry that the restaurant was not to your liking, but I am pleased to inform you that the second part of our restaurant renovation should be completed by the end of the year. Thank you again for staying with us and we hope to have you as our guest again soon!

Sincerely,
Luis Carreno
General Manager
Creekside Inn

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Reviewed January 19, 2014

Early in January, my daughter underwent brain surgery at Stanford Hospital. We looked up and down the El Camino Real highway, and there were many hotels to choose from. Ranging from the high priced Westin, to dozens of very, very low cost 1950's style motels. I used the reviews from Trip Advisor to narrow in on the Creekside Inn. After staying at the Creekside, then travelling up and down the road to and from the hospital for days, I'm so happy to have chosen the Creekside Inn.
First, It's actually beautiful and tranquil, with mature eucalyptus trees and a creek (dry during our 2014 drought) which meanders through the property, as you turn off the busy El Camino Real, and into the parking lot, it seems like you have left the urban environment.
Second: The staff at the front desk could not have been nicer. Just pleasant people at the Creekside. When they learned why we were staying there, they expressed their genuine concern for both our daughter and our family, and wished her well.
Third: a most interesting property - with a store/deli on site which is well stocked and full of locals from the business/medical community enjoying handmade artisan sandwhiches, an amazing selection of soda/beer/wines, and friendly staff in the deli as well. Then there is their attached restaurant Cibo, which we ate at on two different occasions.

The rooms in the 4 story tower looked to be recently renovated. Bedding excellent, good amenities - a small refrigerator of which we took advantage. Nice dressing area with mirror and a spotless and roomy bathroom/shower/toilet combo. Towels were new, fresh and thirsty. Not threadbare as you might expect in an Inn at this price range. The heater unit does indeed not have a thermostat per say. It's a "turn it to the desired heat, and turn on the fan" unit. Worked fine for us. Unusually hot and dry January 2014 meant we really didn't need it.

Entry into the tower is from the outside, via staircase or via the elevator. Elevator is small but very clean, new and well maintained. Operates smoothly. Entry into each floor is via your door key/card. Tower hallways lined with beautiful new hardwood flooring. Nice color scheme for hallways and rooms.

My daughter is now home recovering from her brain surgery with a very positive outcome. It is my sincere hope that I will never, EVER, have to return to the area for an overnight. Really. Never! However, in the case that I do return, the first place I'll book will be at the Creekside Inn. Thanks to the property owner and the so kind staff for making a difficult stay for us as pleasant as possible.

Room Tip: If in the tower, the higher you go the more quiet the street noise.
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  • Stayed: January 2014, traveled with family
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Thank TheSk8Guru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreeksideMGR, General Manager at Creekside Inn - A Greystone Hotel, responded to this reviewResponded January 20, 2014

Dear Valued Guest,
Thank you so much for taking the time to comment on your stay at the Creekside Inn and we are so happy to hear that your daughter had a successful surgery at Stanford Hospital. We're pleased to read that you found our staff to be pleasant and accommodating during this difficult visit. Our staff prides themselves on providing every guest with an exceptional service experience and we thank you for your acknowledgement. We're glad you enjoyed the lush garden landscape surrounding the Creekside Inn as well as our clean and spacious accommodations. I am happy to read that you were able to take advantage of our many amenities including the in-room refrigerator and our onsite deli and restaurant. We hope that your daughter continues to be in good health and we gladly welcome the opportunity to accommodate your again in the future.

Sincerely,
Luis Carreno
General Manager
Creekside Inn

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Reviewed January 13, 2014

Considering where it is located, this revamped hotel is a nice surprise. Although the pictures seem a little nicer, the overall stay is pretty good. You see the old / remodeled /vs new everywhere, nevertheless this very clean property worked for us. Our room had a sunny balcony, a sofa, desk, and counter w fridge, coffee maker and a huge bed, with delightfully (never seen before) perfectly skinny comforter that allowed us not to have the forced heater heat on wall on. The bathroom is smaller compared to room and bed but VERY well supplied with fun little extras. Room for improvement: closet is really too small for 2 people, and there is a design issue with doors; every time someone came from outside into our room hallway the closing of that outside door created air pressure on our bedroom door causing a rattle. Maybe too airtight, maybe the doors too heavy (bedroom ones look like bank vaults, maybe a need security?) but eventually we learned to ignore the noise and passing train somewhere. Upon arrival you know It's not a luxury property, as front desk person 'has to make an effort' to check you in, and finding your room at night might take a little time, since "there around the corner" could apply to many corners... We got a ridiculously great rate online...

Room Tip: personal preference, parking too many different buildings
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  • Stayed: January 2014, traveled with family
    • Value
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Thank isildor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreeksideMGR, General Manager at Creekside Inn - A Greystone Hotel, responded to this reviewResponded January 15, 2014

Dear isildor,
We enjoyed reading the description you gave of our property. We're glad that you found our hotel to be clean and that you liked our fun little extras. Thank you again for taking the time to let us know about your stay.

Sincerely,
Luis Carreno
General Manager
Creekside Inn

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Reviewed January 9, 2014

Stayed here twice (client required I use their close-by hotel). People at front desk are great - friendly, helpful (walked outside to point me to the building where I was staying - there are like 6-7 buildings, all accessed from outside), offered my complimentary wine and morning coffee, etc. No problem with the people.

Rooms are dated. 1960s style shower, heater, etc.

Biggest challenge was the heater - one of those wall blower types, with no thermostat. So if you want heat or cold, you just turn on the fan and set it to heat or A/C. There is no temp setting - so when you go to bed, get ready to sweat or freeze, as it'll keep going until you get up and turn it off. Really irritating for a $200+/night hotel to not have a simple thermostat where I can just set it to 68 degrees and go to sleep.

And if you are on a floor with someone above you, you will definitely hear them walking around. My "neighbor" got up at 5am and woke me up - doubt he/she was stomping, but it's loud. Definitely recommend top floor if you're a light sleeper.

As for location...it's on a busy street, so there's some road noise. Even if you're a couple buildings back from the road, like I was. Not horrible. Having an onsite deli/grocery store is very convenient for snacks and stuff.

Parking is easy and free. And great running path about 8 blocks away - a park and trail (I got a 6 mile run in - no sidewalks to get to park, but not a very busy street).

Room Tip: Top floor.
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  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank The40YearOldDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreeksideMGR, General Manager at Creekside Inn - A Greystone Hotel, responded to this reviewResponded January 16, 2014

Dear Guest,
Thank you for taking the time to comment on your experience at the Creekside Inn.I am glad to read that you found our staff to be friendly and helpful and that you enjoyed many of our amenities including the free wine and morning coffee service. Rest assured, we will definitely follow-up on the issue with the heater and see how we can alleviate the problem. Thank you for choosing the Creekside Inn for your Palo Alto accommodations.

Sincerely,
Luis Carreno
General Manager
Creekside Inn

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Reviewed January 8, 2014

I stayed here a few years ago and had a spacious balcony room in the front building which I liked very much. This trip we had a double in the side building, it was a little more cramped with an odd layout and a tiny bathroom. It was still very nice: clean, quiet, plenty of room for us, and the gardens provide a shield from street noise. The earth-tones color scheme is a little tired, but it is also relaxing. Internet worked well. The Creekside is a huge step up from the budget motels in the area for just a little more money.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank innominate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreeksideMGR, General Manager at Creekside Inn - A Greystone Hotel, responded to this reviewResponded January 10, 2014

Dear innominate,
We are so happy that you returned to our hotel and that your stay was satisfactory. I am pleased you enjoyed our beautiful gardens and clean rooms. We continue to renovate our rooms and I am pleased to inform you that the bathrooms are scheduled to be completed within the next two years. We look forward to your next visit and thank you for staying with us!

Sincerely,
Luis Carreno
General Manager
Creekside Inn

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Reviewed January 2, 2014

My partner and I checked in at 2:30 pm and then checked out half an hour later!!! The reviews and pictures that are posted online were very misleading so we thought this was a really nice and cozy place to stay in Palo Alto, but in reality it turned out to be anything but that! The rooms are very dark and depressing. The style of the rooms are very old-fashioned and reminds one of the 70s!
We didn't like this place AT ALL and do not recommend it.

Stayed: December 2013, traveled as a couple
1  Thank Afarin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CreeksideMGR, General Manager at Creekside Inn - A Greystone Hotel, responded to this reviewResponded January 6, 2014

Dear Afarin D.,
Thank you for your review and we are very sorry for any inconvenience we may have caused you. Our property continues to undergo renovations and upgrades and we are in the final phase of updating the furniture in all of our rooms, as well as the carpets. The reviews are a reflection of our customers’ feedback and the pictures are of our newly renovated rooms. We hope that you had a good visit to Palo Alto and will give us another chance soon. Thank you for your feedback.

Sincerely,
Luis Carreno
General Manager
Creekisde Inn

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Reviewed December 18, 2013

Check-in was easy and quick. Parking near your room is OK if you do not turn up past 10PM otherwise other areas are free within a very short walk.

Had a 2nd floor room, so with no lift it was a pain to lug the bag after a long day and a injured back.

Bathroom looked newly fitted and very high standard. The room was decorated to a modern spec with crisp white linen.

Only downside was there was no central air-con just a blower inserted into the wall with no specific temperature options just high-low. During a cold week mid winter it was noticeable.

Overall, easy to find and slept very well.

Stayed: December 2013, traveled on business
Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Creekside Inn - A Greystone Hotel

Address: 3400 El Camino Real, Palo Alto, CA 94306-2702
Phone Number:
Location: United States > California > Palo Alto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Palo Alto
#3 Family Hotel in Palo Alto
#6 Business Hotel in Palo Alto
Price Range: $122 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Creekside Inn - A Greystone Hotel 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Experience a charming boutique hotel in beautiful Palo Alto, California. Set along a scenic creek and gardens, the Creekside Inn offers contemporary accommodations, meeting rooms and event space, electric vehicle charging stations, on-site dining, an outdoor heated pool and a local hybrid car shuttle. ... more   less 
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Also Known As:
Creekside Hotel Palo Alto

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